Rapid Service Parts & Delivery Ltd

Appliance Repair
7506 Bath Mississauga ON L4T 1L2
Write a Review
Write a Review
HomeStars  >  Appliance Repair in Mississauga  >  Rapid Service Parts & Delivery Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

72%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Rapid Service Parts & Delivery Ltd

Average customer rating:
7.4 10 (16 reviews)

Sort by

Melissa phillips from Toronto
Melissa phillips from Toronto
1 review Mississauga, ON
10/10

exceptional service

My appliance is still under warranty, and had been running a little nosier than I would like. Howard came and he agreed the bottom fan on the wine fridge is indeed louder and will be replaced.

He had such great energy and knowledge and was a pleasure to have work on my wine fridge!

Was this review helpful? Yes No
Private User
Private User
1 review Vaughan, ON
10/10

Fridge repair

Great service. Friendly phone people and quick service. Very satisfied overall!
I would strongly recommend call hen
For your appliance needs.
In particular, the receptionist in the parts department was personable and very efficient - not an easy job to begin with but she is good at what she does!!

Was this review helpful? Yes No
1pattytrost in Mississauga
1pattytrost in Mississauga
1 review Mississauga, ON
10/10

Oven Hinges Replaced Just Before Christmas!

The oven hinges on our DCS 5 burner gas stove pretty much wore out just before the holidays. I called Rapid Service on December 21st and they sent a technician 2 days later. He was very knowledgeable and fixed the problem quickly. He was also friendly and cleaned up after himself when he was finished. Everything about this experience was perfect - from the person who took my initial call to the timely arrival of the very courteous technician who fixed the problem. We will definitely use Rapid Service the next time we have an appliance requiring a repair.

Was this review helpful? Yes No
Company Response

Thank you for taking the time to write a review. I will pass your comments on to our staff.

RColosimo in Toronto
RColosimo in Toronto
1 review Toronto, ON
10/10

Serviced my oven

My DCS fisher and paykel oven broke for the 4th time and these guys were super fast to come during the Christmas holidays and fixed my oven. They also assured me they would come back if the problem persisted and continue to work on my stove to locate the route of the problem.

Was this review helpful? Yes No
Company Response

Thank you for your review. I will pass on your comments to the technician

D P in Ottawa
D P in Ottawa
1 review Ottawa, ON
10/10

Wonderful Service solved previous company's mistakes

After another service company charged us several hundred dollars cash to diagnose our Northland fridge we called Rapid Service. They diagnosed correctly over the phone, and with a 30 minute service call and minor part fixed everything. Dawn was super helpful on the phone and Tam and Howard are obviously professionals with lots of experience. I am seldom happy with Repair service, this was a stellar experience

Was this review helpful? Yes No
Company Response

Thank you for the wonderful review. It's been a stressful week trying to get everyone taken care of for the holidays. It made our day.

Private User
Private User
1 review Toronto, ON
0/10

Stove Repair

We called in and spoke to a lady and we were very clear from the beginning we did not want to spend more than $200 or $250 fixing a stove that was worth less than $250. the bill kept creeping up from $96 to $130, then all of a sudden to over $300, and they still wanted to add parts after that.

so they "fixed" the stove, and had to cover a $90 part themselves as they failed to understand we did not want to spend $400, and not even 2 months later, the same part and on the same burner of that same stove stopped working, and they wont even cover the cost of the 2nd repair, considering its a warranty job. Quoted us another "service" call, and another repair.

So if you want crappy service, where they DO NOT listen to your needs, and give you shoddy workmanship with repairs that last less than 3 months, then go ahead and call them... otherwise, stay away as they have no idea how to treat people.

For the record, this is the second time we hired them for a stove repair at another property of ours, and the first one was a nightmare as well. So I did give them a second chance.

Was this review helpful? Yes No
Company Response

We are never happy when a relationship with a customer goes bad. However we absolutely reserve the right to cease providing service to verbally abusive customers.

We understand that no one ever wants to spend money on servicing an appliance. So we always explain our fees. If parts are needed, we provide the cost before installation. It is the customer's choice to proceed. We always try to have the parts in hand before the service call to avoid a second trip and save the customer the expense. We have no control over the manufacturing weaknesses of the machine nor the current state and condition of the appliance. We are also unable to give a firm diagnoses over the phone.

Kaspar in London
Kaspar in London
1 review Toronto, ON
9/10

Northland Fridge Repair

I called Dawn after my Northland Fridge stopped working. Kumar came later that week and changed out the compressor. My fridge works as well as the day I bought it now. Very pleased with the ease of setting up the call and the speed at which they got the required parts. I'll be calling them next time something breaks down.

Was this review helpful? Yes No
Sarah Withrow in North York
Sarah Withrow in North York
1 review Toronto, ON
10/10

Go to repair company!

I've been using Rapid Service for years. I have a number of appliances in my home that they know very well. The first few times they came out the appliances we're under warranty but I liked them so much that I've called them many times since. They always talk me through the problem first when I call so they have the right parts when they arrive which saves a lot of time and money. Other service companies that I've dealt with previously have come out for a diagnostic and then had to come back with the parts charging me for two appointments! They have a time frame window for appointments like most service companies but I ask for a call when the tech is half an hour away and they always make sure they do. Howard is very nice and knows what he's doing.
I've just read the reviews before mine and all I can say is that they have never been rude, I've never had a problem with them breaking anything over the ten years that they've been fixing my appliances, and you can't expect a tech to take of his shoes because its unsafe for them to work without steel toed boots.
This is a wonderful company and I will continue to use them when ever I have a problem with my appliances.

2 of 3 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you very much for your review. I will pass on your comment to Howard.

K F in Richmond Hill
K F in Richmond Hill
1 review Toronto, ON
0/10

RAPID SERVICE PARTS & DELIVERY

I read the reviews before I used Rapid Service. Tam did spend time on the phone before we hired them, Dawn was pleasant. But when things didn’t go well, they became unresponsive even to the appliance line (high end) they are certified /approved to service, Fischer&Paykell.

Didn’t run a full diagnostic on 1st service call.

The fridge was leaking. Tried a fix, replaced a circuit board that with labour cost us more than 525$. He had taken the right door panel off to do so.

Didn’t work, fridge still leaks, thaws etc.. . AND the right panel door didn’t work properly after they took it off /on again for the 1st service.

Called back. Tech had the nerve to imply we broke it after he was there. ? seriously? Dawn, while said she wasn’t there to say either way (no kidding Dawn), sent him back. And then charged parts AND labour to fix what was working before he showed up in the first place.

We wanted to pay for the part but not labour. Mainly because no one could prove to us that he didn’t break it while taking it off and putting it on the 1st time.

Fridge STILL leaks- this has been going on for more than 45 days. They have ignored us. Got head office F&P involved. No return call to them either.

Last week Dawn said they will send tech ONLY if we agree to a $150.00 charge on my VISA prior to showing up (1.5 hrs labour) “Otherwise, we are free to go somewhere else". Same tech too! These guys are incredibly unprofessional. Not least a total waste of your valuable time.

Beware when you let them into your home. Also, while they boast about there 25 plus year service in the business, I would remind anyone else who falls for that, there was NO social media or reviews such as Homestars to verify they had good customer service.

We hired them. From there, not once did owners or Dawns “boss” Tam return a call request after original. He was either: “very busy”, "out for the afternoon”, “just stepped out”, “away” etc etc.. Dawn said she would get back to us; “later today”, "tomorrow"…NEVER did. At least she’d answer the phone. And every time, seemed as though she didn’t know who we were. An excess of 6 follow up discussions with Rapid.

My husband had to call. F&P had to call (From NewZealand!!). Regional Service Manager, Tim too couldn’t get a response.

Okay folks, here’s the BEST part of this nightmare. My husband asked her to send an email outlining RAPID Service condition as proposed by Dawn. Dawn said “sure”. Three days later... I sent Dawn an email again asking her to send the proposed terms to me in writing so that we are all clear on the new ‘service’ terms, to verify their technicians labour warranty & to schedule the service to finally fix the leaking fridge (they were first paid to fix…and failed). No surprise. NO RESPONSE. Nothing from the owner directly.

They opted to replace the MOST expensive part on the appliance... and perhaps go from there? We will never know. Didn’t run a full diagnostic.

RAPID SERVICE treated their customer with contempt because we stood to reason that charging us for what wasn’t broken until they showed up was unacceptable? Get real. B-WARE folks.

2 of 3 people found this review helpful.
Was this review helpful? Yes No
Sarah in Toronto
Sarah in Toronto
1 review Toronto, ON
0/10

Poor service, little effort

I received exceptionally poor service from Rapid Service. The technician missed his “window” of time which meant I stayed home for 3 hours for nothing. We rescheduled for later that evening and the technician finally arrived at 7:30pm, 30 minutes after the designated time. He did not remove his shoes upon entering my home and declared the appliance to be unfixable in less than 30 seconds. There was then some discussion of possibly getting parts but I think very little effort was made. When I called the US headquarters of the manufacturer I was told that they could ship parts to Canada without issue. So a 5-minute service call, a $100 bill, and that was that. I will not be using Rapid Service again.

1 of 2 people found this review helpful.
Was this review helpful? Yes No
Company Response

Unfortunately, somedays in the GTA it is very difficult to make the arrival times. Sometimes, the service calls before you take more time than first anticipated. I apologise that we did not inform you in a timely manner of the delay.
I looked at your issue. Though I doubt it took 30 seconds, your problem would be a fairly quick issue to diagnose by an experienced technician.
The manufacturer of your machine went into receivership in 2012. Getting technical support and parts have been a challenge ever since then.
Our office did spend a lot of time over several days on the phone trying to get you your parts with little success. After several escalations, we were told by the national parts manager that the main part that you required was no longer available. Several of the minor parts were but they were useless without the first.
It's a new reality for consumers that manufacturers are not keeping critical parts in stock for as long as they used to. Now the lack of this part puts you in the position of having to buy a new machine.
All the best. RSPD

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rapid Service Parts & Delivery Ltd

We have been servicing major appliances in the GTA for over 25 years. We service AGA, Bluestar, SMEG, DCS, Fisher & Paykel, Heartland, Garland, Lacornue, Capital, Lynx Grills, Bosch, FAGOR, ASKO, ARDA, U-line, FiveStar, Twin Eagles, Eurotech, Marvel, Ariston, Bendix, Equator, Northland, Lacanche, Hirundo, Haier, Creda, Daewoo, EuroCave, Wolf, NXR ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.