I was having a few intermittent issues with my washer dryer combo. I called and spoke to their service tech (Tam). Unlike other experiences I have had where the tech simply says bring it in and I'll have a look, Tam spent a great deal of time with me on the phone helping me with possible causes and solutions. We both decided that I should bring the unit in. They were very conscious about when I needed the unit back because they wanted to reproduce the issue. Other places would probably run 2 cycles and say it's fine. Rapid Service ran my unit until they were confident they addressed the issue. Their technical staff are clearly very knowledgeable and willing to discuss options with you before racing to have you drop a bunch of $$ on something that may be fixable another way. I am very satisfied with Rapid Service and will call them again for sure if needed.