I'm very disappointed by my recent experience purchasing a furnace with Oosterveld. I was quoted a price that included a chimney liner I was told would be necessary. When my furnace was installed and I did not need a chimney liner, I was charged a higher price than I'd expected.
When I called the office to get clarification, the office admin told me I'd need to speak to the salesperson. When I spoke to him, he told me he couldn't help me, and when I asked him with whom I could speak, he told me I'd need to talk to the office admin who had already told me I’d need to speak to him, Since I was just getting the runaround, I wrote the owner. He never replied.