Oosterveld Heating & Air Conditioning Inc

Heating & Air Conditioning
1007 York Road Guelph ON N1E 6Y9
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Heating & Air Conditioning
Oosterveld Heating & Air Conditioning Inc
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68%

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Reviews by rating (past 12 months)

Reviews for Oosterveld Heating & Air Conditioning Inc

Average customer rating:
6.5 10 (25 reviews)

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Private User
Private User
Private User reviews Guelph, ON
0/10

Lack of Customer Service

I'm very disappointed by my recent experience purchasing a furnace with Oosterveld. I was quoted a price that included a chimney liner I was told would be necessary. When my furnace was installed and I did not need a chimney liner, I was charged a higher price than I'd expected.

When I called the office to get clarification, the office admin told me I'd need to speak to the salesperson. When I spoke to him, he told me he couldn't help me, and when I asked him with whom I could speak, he told me I'd need to talk to the office admin who had already told me I’d need to speak to him, Since I was just getting the runaround, I wrote the owner. He never replied.

1 of 1 people found this review helpful.
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Nick from Guelph
Nick from Guelph
1 review Guelph, ON
3/10

Furnace, AC,

We hired them to replace our furnace and AC and also help us heat a room above a crawl space. Once the main work on the furnace and AC was completed we were left out to dry with the regards to heating the room above the crawl space. It seemed as though they said whatever it took to get the furnace and AC business and after that was done they didn't really care about the smaller job. I dealt with a sales guy, the office manager, and even the owner and between all of them they kept dropping the ball time and again. I would definitely think twice before hiring this company to do any work in your home.

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Company Response

Good afternoon Nick, I really am so sorry to hear about your negative experience with us. I know that considering your specific job there was originally a mis-communication with our sales staff, for which we sent out our owner to try to assist and then I personally made a scheduling error. I am so sorry that this left a bad experience with us, and I hope in future you will allow us to make it up to you.

Ruby Langdon in Guelph
Ruby Langdon in Guelph
3 reviews Guelph, ON

First Review

10/10

Furnace repair and air conditioner instalation

Really amazing company, from the girls at the front desk to the service staff and the installers. They were really creative in fixing a water leakage in our furnace, with minimal cost. They were creative in putting a duct in a room that didn't have one. We also bought an air conditioner, and was impressed with the knowledge of the sales man, and who didn't try to sell the most expensive, but the best for our home. When a repair was needed they were very prompt and thorough. I would totally recommend them to anyone.

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Liana from Waterloo
Liana from Waterloo
2 reviews Waterloo, ON
8/10

They came fixed it during the summer

They came early which was a great thing and were punctional on time, they came and fixed the air conditioner which was blowing hot air in 32 degree Celsius weather! I was overall content because of their their immediate response to us. However, I wish their price was more cheaper, but I guess that somewhere about where a technition would charge. Overall, would recommend!

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Richard Marshall in Guelph
Richard Marshall in Guelph
4 reviews GUELPH, ON

First Review

10/10

Broken Furnace

EXCELLENT SERVICE!!! very professional and prompt!! even when the technician was stumped on what was wrong, a call was placed in for a senior technician and he was there same day! Would recommend again and again for anyone in the Guelph region

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More about Oosterveld Heating & Air Conditioning Inc

Heating & Air Conditioning, HVAC Sales, HVAC repair, Fireplaces, Hot Water Heaters, Humidifiers, HRV, sales & service, commercial and residential, planned service agreements, maintenence, Call for a free estimate, Premier Lennox Dealer
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