Furnace wasn't igniting/heating as it should. They diagnosed and fixed quickly. Technician was very nice, as was the person I talked to on the phone when I made the appointment.
They came promptly. An email was sent prior to let me know the technician was on the way, and even had a picture and name of who was coming, a very nice safety touch for me, a female, you know who to expect to let into your home!
Will use them again for sure.