Gandy Installations

I ordered an air conditioner install through Costco. I was very pleased with the work that was done and the professionalism of everyone involved. Gandy installations and the employee working for them on my install, made the whole experience very pleasurable.

When our heat pump went down, we contacted the warranty approved service agent, Gandy. They were prompt in setting up a service call. From start to finish Matt and his team were fast, knowledgeable and professional. They take customer service incredibly seriously. We were treated according to our personal situation, not as a standard problem with a set fix. Matt coordinated everything with the manufacturer re: warranty, and their service agents were outstanding.
Follow up after the call has been exemplary. In the end we have a fully functioning heat pump with little cost to my family.

Service technician Brian Crawford attended and serviced our furnace and air conditioner, did a very thorough job, very neat and tidy.After work was completed he explained all the work that he performed, and any issues with the equipment An excellent technician, very personable, very knowledgeable with this equipment, a real asset to the Gandy Company. I will be sure to use him again next year. Thanks for the great work.

I am totally satisfied with the service that I received from Gandy Installations. The service person arrived as scheduled and knew right away what needed to be replaced. Of course, we had already cleared the area, removed the cover, and reported the error code to be more efficient. He was available to pick up the part asap and got the furnace up and working. I would recommend them.

Our furnace was 22 years old. We had several estimates for replacement however none were of the extreme detail as that of Gandy installations. It was obvious our furnace was originally installed incorrectly and Gandy was the only company which explained in detail what was wrong and how to correct it. I honestly feel the customer is in their best interest. Their after install service is excellent. It has been two months now and we are fully satisfied.

I had Gandy install dampers in my furnace vents and a photoelectric smoke alarm in the furnace as well. From start to finish, they presented themselves in a professional manner and completed the work without delay. Thanks again for your help. I will not hesitate to refer you in the future.

This is the best decision we've made so far to have Gandy help us installing our a new furnace. Thanks Robert for your informative suggestion from the sales part and Jason did a excellent job of not only installed the furnace but also rebuilt our duct work in the furnace room. Not to mention that the new filter we have now works perfect!! What a pleasure to working with both of you, we definitely have you install our conditioner next summer for sure!

I decided to install a heat pump at my home through Costco services which was sub-contracted out to Gandy Installations. Although I was satisfied with the install at first, the heat pump started acting up during the beginning of the winter. It won't work in the morning leaving our house cold and the thermostat which was also installed by Gandy, won't turn on our furnace which is our backup heat. Other times, only the furnace would turn on but this defeat the purpose of having the heat pump as it should be the primary heating source. The outdoor temperature sensor is acting up too as the outdoor temperature can be 5c one minute, then 0.5c the next minute, and then 3c the next. I called Gandy to request a technician to come out and check the heat pump and thermostat and they said that I have to pay a service call fee and labour. Are you kidding me? you guys didn't install it properly and now I have to pay to have you guys take a look at your job? and this is after paying a higher than normal fee for the heat pump? And Gandy is endorsed by Costco? Not happy at all. I called Costco to complain so hopefully they will do something about this. But if you are going to use their service, I would caution you to do your due dilligence as this company doesn't appear to back up their work.

The customer service was awful.

I am legalizing my basement suite so had to put fire dampers into the ducts and install a duct type smoke detector. The city inspector actually recommended Gandy so I thought why not go with it.

Cory came over and gave us a quick quote which was nice. But the quote was vague, with no price breakdowns in any way. Just straight up $1800. I asked for a breakdown and Cory said "it's for the cost of materials with mark up and labour, taking about 4-6 hours". I don't know about you but that's not my idea of a breakdown. Regrettfully, we went with them anyways since I wanted the job done asap.

Day of install, 2 guys showed up 40 minutes late and were done in less than 2 hours. I was out in the garage and didn't get notified that the work was complete. I expected to get a walk through of what was done, or when I could lock up, etc, but no, they just left. At least they had cleaned up after themselves which was great. All that was left were pieces of the ceiling they had cut out. No manual or specs for the special duct detector installed. My electrician needed the specs in order to wire and initialize the duct detector. So I contacted Cory who didn't get back to me until called him again in 2 days to follow up. The guys told him they had left it on the furnace which they didn't. I looked all over the place. Another day later, still no reply about the specs. I ended up having to google it and print out the manual and specs at work b/c the next day the electrician was coming to do the install.

Day of invoice, I got the same vague style bill of $1800. No breakdown of what cost what, how much the labor was, what the markup was, etc etc. I contacted the clerk for a breakdown and instead of getting one, all I got was attitude. She stated I should have requested a detailed breakdown at the time of the quote. Uhhhh... I DID! There seems to be little communication between the office staff and the guys that go out to the jobs. I just don't understand why it is so difficult to get a breakdown. It's not an unreasonable request even though they made me feel like I was asking for the moon. It's almost as if they're hiding something. So frustrating dealing with these people.

I never did get a detailed invoice or an apology for the awful customer service.

Gandy a great install & clean up(Rob)the unit has not run to expectations, service been out 6 times & finally it runs ok my only beef is a 1300sqft town house & it has trouble heating it ?? Disappointed