I hired Tom to re-key the locks on our rental unit. He came the next day and was on time and courteous. He checked out the quality of the existing locks and made a recommendation to upgrade them for safety. I didn't feel any pressure to change the deadbolts, but Tom took the time to show me why the locks should be upgraded and I agreed it was the right decison for the unit. He worked quickly and efficiently and I was more than satisfied with the finsihed product. I will definitely be calling Tom again the next time we need the locks changed.