Reviews

10/10

Our daughter managed to snap a key off in the door leading to the side of our house. Tom was able to arrive on a Saturday morning and solve our problem. He actually called to let us know he would be early! Amazing. He told us what was required and walked us through the process so that we understood our options and what was involved. Extremely professional and amicable I wouldn't hesitate to recommend his services to friends and family. This was our second time working with him. 5 Stars .

Was this review helpful?
Company Response

Happy and repeat customers are always a pleasure to provide great service.

Thank you for your kind words.
it is nice to be able to solve your lock needs.

Remember to clean and lube your locks with WD 40 every 6 months.
Cheers

10/10

We tried Soft Surfaces a few years ago and then switched to a couple of Groupon companies to save money. Well, we discovered that you get what you pay for and decided to hire Fred again and get the job done properly. He is efficient, friendly and takes pride in his work. We are very pleased with the results!

Was this review helpful?
10/10

We needed to replace some of the drawers in our custom kitchen. Ewen came over to assess what was required and gave us a quote. He was punctual, and extremely professional. The finished drawers are very well made and fit perfectly. He even came over on a Sunday to complete the installation. I would recommend him to friends and family and hire him again.

Was this review helpful?
Company Response

Matt had a beautiful kitchen, with some well-used drawers, and a week leter, he had a beautiful kitchen with NEW drawers. ..Thank you for your hospitality during the installation.

10/10

Our front door lock and handle was literally falling apart. I called Victory and Tom scheduled me in for an appointment the same day. He arrived on time and gave me a number of options eg. brass vs. stainless steel. Tom was an amiable guy who's work was efficient and professional. I would recommend him and hire him again if the need arises.

Was this review helpful?
10/10

We had a problem in the kitchen that was preventing our dishwasher from draining properly. I called Cascade and Paul answered immediately. He listened to my problem and asked me to take some pictures and text them to him. Although extremely busy he, and his assistant Sam, were able to schedule me in for the following morning. They arrived on time and got straight to work - explaining step by step what needed to be done and what my options were. The job was completed in a professional, timely and courteous manner.Paul and Sam take pride in doing a job well and ensuring that a customer is satisfied. I would hire them again.

Was this review helpful?
10/10

Fred arrived on time and immediately set to work. He presented me with a break down of the job, listing the cost of each area. This allowed me to decide if I wanted to wait on certain rooms. The price was right so I agreed to have the whole job completed. He explained the process and benifits of everything he was doing and gave me some tips on how to remove stains and spills in the future. The carpet and chesterfield look great, I wish I would've taken some before photos to post as the after just look like a nice clean carpet! I wouldn't hesistate to recommend this company to friends and family and plan to do so. Having a professional clean the carpet is satisfying but Fred's demeanor and sense of pride in his work made the experience outstanding.

Was this review helpful?
10/10

Victorious were professional and capable, the two things we look for in a contractor. We needed to have our carpet stretched in order to remove a few buckles due to water damage. Mark walked us through the quote and gave us a quick history of carpet and carpet care. They arrived on time and exceeded our expectations. I would gladly recommend them to a friend and will contact them once we are ready to purchase new carpet.

Was this review helpful?
Company Response

Hi Matthew, As you see replacing your carpet is not always the only solution you have. From getting a quote to replace your carpet, we ended up giving your carpet another 5-7 year of a lifetime. Thank you for your business.

10/10

Paul arrived on time and completed the job in a professional and friendly manner. He explained every step of the process and followed up with a hand signed letter two days after the job was completed thanking us as customers. Thank YOU Paul, for a job well done! Not the cheapest that you will find but you get what you pay for, why skimp on something that is going to effect your health? We would not hesitate to recommend him to others.

Was this review helpful?
Company Response

Hey Matt. Thank you for taking the time to provide some feedback on my service. I am pleased that you are happy with my work and follow up letter. If I can be of any service down the road, please feel free to contact me. Thanks again for your business, it is greatly appreciated.