When my saltwater chlorination system started showing signs of failure, I called Poolmaster and was put in touch with Mark, who was most helpful. First, he stayed on the phone with me and led me step-by-step through a sequence of diagnostic steps. When he suspected a problem with a particular component, he advised me on how I could service it myself (I wanted to learn how), and gave me a detailed list of steps to follow. He even emailed me with some reference material for future use.

I appreciate Mark's knowledge, willingness to help and patience, and I enjoyed learning a few things from him!

I've been going to Pool Master for years for softub repair and supplies. They have great customers service and a lot of accessories and supplies to choose from. The owner was generous when he gave me a patch for the outside of my softub for no charge. I would definitely recommend Pool Master!f

The staff at Poolmaster Canada Inc. provided excellent advice and service (as usual) recently when I needed to replace my original pool pump and had a pump timer installed at the same time. I really appreciated the quality and great timing for completing the job. Over the many years that I have been making Poolmaster my “go to” source for all of my pool and spa needs, I have especially appreciated the professionalism and honesty of Tallon and his staff and the fact that they will not recommend unnecessary work. I also always find the chemicals and equipment that I need in their well stocked show room in North York (near Leslie and York Mills) which is a short drive from my home.

Mark at Poolmaster Leslie recently fixed my 5 year old creepy crawler. He called before he did the work to explain that a key part was faulty and should be replaced. I approved the repair. Then he texted a couple days later to make sure it was working ok. It was running too fast, he talked me through what to do to slow it down, it worked. Then he texted again to make sure the adjustment worked. Service above and beyond. Thank you Mark

I purchased a Pentair Variable Speed Pump from Poolmaster three years ago . We recently experienced some technical problems with the product but Poolmaster replaced it even though there was only a two year warranty on It.
Just in case you are looking to get your pool water tested , I found this place to be the best in Toronto . A very professional staff that will ensure that you and your family will enjoy your pool all summer .
Thank you for the great service .

After finding poolmaster online I went to the store and showed a picture of my pool to Mark. He coached me on the proper products for my saltwater pool and even FaceTimed with when I was at home to take a look at my system to see why my pool was turning green. He solved the issue in 1 Day and the other company I’ve been using has been 3 weeks without figuring it out. Thanks Mark
I super appreciate your knowledge and helpfulness!

They have come to my aid many times they are very professional both on the job site and at the store. I have recommended them to friends in the past and would do so in the future.

I used Poolmaster to open, close and maintain my pool. When it came to closing the pool, I had to call several times because the cover kept slipping into the pool as they had not ensured that all the water bags had been filled and placed correctly. While they did come back once to attempt to fix the problem, it was not resolved. My second, third and fourth calls were ignored leaving me with a pool cover that was not functional. Poolmaster understands that businesses need to be paid, but I found the reciprocal relationship between customer and business on their terms. I have been most disappointed by their customer service and will not use them again.

I contacted Poolmaster and connected with Mark Kelly who immediately provided confidence that I would be able to adjust the jet on my Softub if I followed his instructions. He provided a parts description, offered straightforward and in depth advice and took the time to include some helpful photos. In a matter of minutes, I had adjusted the jets and they were working perfectly. I would not have been able to solve the issue without his help.
Mark, you are a credit to your profession and Poolmaster is fortunate to have you as an employee and an ambassador of customer service. I highly recommend Poolmaster for all of your needs. I know I will be supporting them every opportunity I can in the future.

Thank you.

D.M.

I highly recommend Poolmaster for all of your needs.

Shaun and Mike attended to servicing my spa. They were punctual, and very efficient. Even though it was a very cold day, they attended to the job with a professional attitude and were very courteous. Great job guys!