Poolmaster Canada Inc

Swimming Pools, Spas & Hot Tubs
Toronto ON M3B 2M5
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90%

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Reviews for Poolmaster Canada Inc

Average customer rating:
9.4 10 (82 reviews)

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Harper in North York
Harper in North York
1 review Toronto, ON
10/10

Pool heater install

When family was coming from out of town to stay with us, we needed to hear the pool so 3 small children could have some fun. We normally dont heat the pool so its usually 74°F up with three little kids. We needed it to be at least 80°F. Weve been managing with the ancient pool heater from the previous home owner, and when we turned it on, it broke. With only a few days left until family arrives, Talon not only installed a Pentair Mastertemp pool heater, he made sure the gas hookup done in time for our guests arrival. This heater works efficiently and was able to heat a 20x40 pool in record time. I value the relationship I have with a small business owner like Talon, because he uses a hands-on approach, and he makes himself accessible to customers. Its a pleasure dealing with your knowledgeable Poolmaster Team.

Approximate cost of services:
$5,600.00
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Company Response

Thank you for the review, I'm glad we were able to deliver for you and family. See you this spring :)

Jsv
Jsv
1 review Toronto, ON
10/10

2023

Hey Talon,
Your guys just opened our pool for the season.
I was in your store this morning to find out when you were planning to do it met your service manager ( nice lady) who told me they had done it already while I was out today.
Looks great!
Your sales staff is a pleasure to deal with and your service folk are top drawer.
Pleasure to deal with you and your company.

John Vincent

Approximate cost of services:
$350.00
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Company Response

Thank you for the review John, appreciate your kind words. See you this spring :)

Private User
Private User
Private User reviews Toronto, ON
2/10

Polaris Servicing

Brought in our Polaris for repair. They charged $400 and said it would be ready in 10 days. It took 2 months for them to return it and when I received it, parts were missing. I reached out to them several times, left messages and never heard back from them. Very unsatisfactory.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Apologies for delayed response. I'm sorry we failed to deliver. If willing please reach out to accounts@poolmaster.ca I'd like to look into repair and see what can be done to make it up to you. This is not our usual routine and would like to do what I can.

Kanata
Kanata
0 reviews Ottawa, ON
10/10

Great

Amazing experience and highly recommended. Would highly endorse them to anyone in Ontario. Great team. Good value. And great service all round that is very responsive. Their team is also very knowledgeable

Approximate cost of services:
$2,000,000.00
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Company Response

Thank you for kind review, much appreciated.

Private User
Private User
Private User reviews Toronto, ON
10/10

Hot Tub Purchase

I bought a hot tub from pool master actually sign unseen all via phone. Service was great, delivery was great, everyone helpful still and I email a lot to get help.

Very happy!

Approximate cost of services:
$3,000.00
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Company Response

Appreciate the review, we are happy to help. Glad all went so well :)

miles_raine
miles_raine
1 review Toronto, ON
10/10

EARLY POOL OPENING

Poolmaster was outstanding and extremely supportive by opening our pool early so that my son could enjoy safe playtime as the world is going through this lockdown. The techs were extremely conscious of keeping my family safe and also themselves. A min of 15 feet distance was kept at all times between themselves personally and with my family and the pool was opened efficiently and with a great deal of care. Surfaces on the pumps were sanitized once they were finished and I was impressed with their attention to detail at every step of the process, safety being their upmost priority.

As it is so important to have safe play options at this time, I am very grateful for Poolmaster. Highly recommend them !

Approximate cost of services:
$600.00
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Company Response

Thank you Miles for your continued support. Just catching up to these reviews on Homestar platform. See you soon!

PatrickT in Toronto
PatrickT in Toronto
3 reviews Toronto, ON
10/10

Softub Experts

Toronto's Softub experts work here! Time and time again, I received excellent support from Mark, Talon and team. We've had various issues with our Softub in the past: sidewall bubbles, ant nest damage, fried thermostat probes (Warranty), GFIC replacement (Warranty), leaking pipework, replacement parts and consumables... and each and every time Mark and team has the answer! They are easy to reach by phone or FaceTime and an excellent source for information and parts. And most importantly, Mark is always ready to help troubleshoot instead of draining my wallet on test-and-see solutions. I could have been hosed more than once-over by now - and probably would have sold the Softub by now - but Mark and team make is easy and affordable. That keeps me coming back time and time again, with pleasure. Overall, I would recommend Poolmaster for Softub parts, service or sales.

Approximate cost of services:
$100.00
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Company Response

Hi Patrick, We are here for the long haul! Thank you for kind review. We do what we can do help out, technology is a wonderful thing. Facetime is a great tool. We are here for long term relationships. Honesty is key! We are here to help anytime.

rogerintoronto
rogerintoronto
24 reviews Toronto, ON
10/10

Soft Tub 300

We received amazing service and expert advice from Mark at Poolmaster as we decided on this product. The Soft Tub 300 is fantastic and exactly right for our townhouse backyard deck. Delivery was perfect and we are so happy. Highly recommend this product and this company. Thank you so much for everything!

Approximate cost of services:
$5,000.00
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Company Response

Hi Roger, Thank you for your review. I am happy to hear delivery and set up went smoothly and even happier we were able to make you so happy. You will have years of enjoyment to come with your new Softub! Give us a call anytime if you have any questions or concerns. Don't be shy!

Maryam
Maryam
0 reviews Toronto, ON
10/10

Pool services

Poolmaster team have been so helpful. I’ve been working with them for last 2 years and compare to the other 4 companies that I worked with, Poolmaster is the most reliable one. They are on time and so knowledgeable about what they do. Their team answer all of your questions without any hesitation. Pool is always clean and clear after their visit...

Approximate cost of services:
$90.00
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Company Response

Hi Maryam, Thank you for kind words. We have a great team in place and we all try hard. It's nice hear hard work is appreciated.

AS
AS
2 reviews Toronto, ON
10/10

Excellent Service and Advice

I do most of the work on my pool by myself but I get my water tested and buy my supplies at Poolmaster.

I am very DIY around my house and Talon and Mark are very knowledgeable and generous with their time and expertise to guide me through whatever help I need to get the job done.

I strongly recommend them for whatever work you need done.

Approximate cost of services:
$0.00
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Company Response

Hi AS, We do appreciate the recognition for Mark and Myself. Thank you for kind words. Keep in mind you can always FaceTime us and we can see what your doing/working on and help that way!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Poolmaster Canada Inc

With over 40 years of industry experience, POOLMASTER has set itself apart from others. We are Toronto's largest SOFTUB dealer, offering everything you need to get into soothing, relaxing hot water. From sales to after purchase service (including repairs, replacement parts, accessories, and chemicals), POOLMASTER has it all! We have ...
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