Poolmaster Canada Inc

Swimming Pools, Spas & Hot Tubs
1875 Leslie St Toronto ON M3B 2M5
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Reviews for Poolmaster Canada Inc

Average customer rating:
9.3 10 (63 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Extraordinary service with uber-knowledgeable staff

If you ever have a pool-related question, you have to visit Mark Kelly at Poolmaster. He is, in fact, the "Pool Master". He took me through everything from chemicals and pool supplies to the latest in pump technology - all with great patience and tremendous detail. His goal is to make you a happy and informed customer and then to treat you like a partner when you want to work through any questions you may have on your pool. No ego and and no "hard sell" - just genuine care and amazing follow-through. He is an amazing guy and Poolmaster will have my business for as long as I own my pool.

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Company Response

This is fantastic to hear! Being a brick and mortar location, we really try to be as supportive and informative to our customers as possible. We hope to see you in the store again, and whatever questions you may have in the future, we'd be more than happy to help you become a 'pool master' yourself. Happy swimming!

PT in
PT in
2 reviews Toronto, ON
10/10

Pump replacement

Thank you Poolmaster!
My old pool pump quit just before the long weekend and Tallon saved the day by getting a new one installed pronto!
The crew he sent - Sean and Kendall were excellent. They were prompt, professional and tidy. Well done and thanks Tal also for the recommendation of the variable speed pump--it is so quiet compared to my old single speed pump!

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Company Response

You are very welcome! We are very happy you were pleased with the service. Glad we could help you make the switch to a quieter, energy efficient pool pump.

derec smiith in Toronto
derec smiith in Toronto
2 reviews Toronto, ON
9/10

pool renovation

i had another pool company renovate my pool this fall, after paying in full, i was told it would be an extra $4000.00 for new equipment (my existing equipment was only 5 years old) when i told that company i wanted a second opinion, i was hung up on, and in an email they told me i was cheap??? even after spending almost $9000.00??? i went to poolmaster at the leslie st/401 location and talked with two very charming women (i think victoria and carlina) after telling them everything i was put in touch with the owner (talon) HE CAME OVER THE SAME DAY!!!!!!!! looked at everything took some notes, the next day he came with another fella and had everything up and running within 2 hours!! i couldnt believe the service, better yet the bill!!!!! while the other company wanted $4000.00?? poolmaster had my equipment working perfect for less than $500.00!! my mind was blown. ill be a poolmaster customer for life, 1 visit saved me over $3500.00

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Company Response

So happy we could help Derec! We try our best to provide our customers with the most fluid, straightforward service we can, saving you money where it counts.

Theresa Zimmerman in Scarborough
Theresa Zimmerman in Scarborough
7 reviews Toronto, ON
2/10

pool heated installation

Called Poolmaster because of the good reviews on Homestars. Big mistake. I started to speak to Mark the beginning of April 2016. He seemed knowledgable and sad having the heater installed and pool running by the May long weekend was "definitely do-able". Great. I sent the photos of the house, yard and pool equipment as requested Apr. 17. Mark forwarded the photos to the gas technician. Said he would have more info for me early the next week.
Texted him April 25 and asked if he had a quote yet. Only had an estimation.
The gas technician Oakley came right away and he was fantastic. He got the gas line installed and hooked up to the heater quickly and efficiently.
Called Mark a week later May 1 asking for a quote and if he still thought the job would be completed by the long weekend. I already had another company come to open the pool and the filter was running. I had asked Mark if Poolmaster could open my pool and he said that "it would be better to get another company to do it as Poolmaster would be too expensive". What?
Mark said they were coming May 26 as the heater was back ordered but it would be delivered May 25. No one showed May 26 so when I texted to ask if they were coming he sent a text saying there was a rain delay and I should call Talon to re-schedule. I called Mark and the office to many times to list with no one returning my calls. The one bright spot was Victoria who actually tried to get answers for me and was very apologetic when they kept not showing up. I think about 3 times, maybe 4. One time because a worker had heat stroke. That I get but just call and let me know so I don't wait the whole day.
So Mark wasn't answering my texts but May 27 he sent me a text in error to "Mr. Hoy". Texted back I wasn't Mr. Hoy. So I know his phone was working.
So I called Mark from my work number so my cell number wouldn't come up on his phone. He was quite upset and said I shouldn't be calling him. That I should be calling Talon. I said no one was calling back!!!
So obviously they have too much business and not enough workers to handle it. I wish they had just been honest with me and said they couldn't do the job until June. I would have been good with that.
So June 1 the guy came to hook the heater up. He didn't put the sod back over the ditch he dug. When he left I checked the connection. It was steadily dripping. I called Talon and he said that "it couldn't be dripping". I assured him it was. So he came over without the proper equipment and had to borrow my hair dryer. It didn't work so he came back around midnight with the proper equipment and fixed the pipe.
What a stressful and horrible experience. Was I treated poorly because I am a female? They did bill me quickly though. I waited a week before I paid them just in case there was a problem.

4 of 4 people found this review helpful.
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Company Response

Theresa, I certainly understand your frustrations and I extend my own apologies. Unfortunately, your frustration with the lack of communication was at the fault of specifically one of our staff members, who was reprimanded for the severe inconvenience. Besides for said employee, once Victoria and I got our hands on the situation, we worked around the clock to rectify this situation.

Victoria and I came to your property outside of work hours to see what was happening first hand. I do not usually work in the field, and did not expect to repair anything that evening, hence why I did not have any tools on hand. When we arrived to your property, you expressed all your frustrations listed above, and that is why I was so adamant in rectifying the situation that evening! You were quick to offer me assistance and asked what I needed, and that is when I suggested I may be able to snug up the leaking connection using a kettle or a hair dryer. Unfortunately, that did not work, and I was forced to return later that evening with a service vehicle, fully prepared. I apologize for working so late in your backyard, but you were extremely clear that you wanted the situation completely resolved that night, regardless of time.

Once I completed the job, there were no further issues with any of the equipment provided.
I say with full confidence that you were not treated this way because of your gender. We try to surpass the highest level of customer service to all our customers, regardless if they are male or female.
Once again, I would like to extend my sincere apologies for your frustrating experience, but would like to make it clear that your frustrations were with one specific staff member and not Poolmaster as a team.

Sandra Comisarow in Toronto
Sandra Comisarow in Toronto
2 reviews Toronto, ON
10/10

Service

Switched my pool service and management to Poolmaster this year and have been most impressed by the company.
Talon Crocione as owner and his staff provide knowledgeable and friendly expertise handling all pool issues from chemical balance to structural maintenance with timely service and cost effective practicality.
Our pool has never looked as good!

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Company Response

Hi Sandra,
We do our best, good customers make things easy :)
Thank you for the kind words!

Private User
Private User
Private User reviews Toronto, ON
10/10

honest advice and friendly service

They analyze samples of my pool water for free and let me know if the chemistry is right. If not, they provide the treatments with clear instructions on how to apply. Our poop water has never been better.
We bought a Polaris auto vacuum and I regret I did not buy one earlier! And it was on sale!!!
Great store, great service. Highly recommend them.

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Company Response

We are happy to support our loyal customers, glad to be of service!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Polaris cleaning system

Ok so I have this 30 year old pool that I have cleaned the old fashion way for way too long. This is about the worst possible shaped pool for any cleaning device as you can clearly see. Pool was absolutely black on the bottom as it was not cleaned in 3 weeks. The Polaris has been running about 5 days now and we have had alot of wind blowing crap into our pools. This machine learns the pool better every day and works more efficiently covering all areas. It even climbs my first step. Unreal. This is an A Plus machine, easy to clean and I could not be more happy. Pics attached. Strongly recommend you buy this machine and Poolmaster is great.

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Company Response

That is great to hear! The Polaris cleaner truly is an amazing product and it has eased the vacuuming process for many pool owners. We are very happy that you're satisfied with the cleaner. See you in the spring!

John S in Toronto
John S in Toronto
1 review Toronto, ON
10/10

Polaris P955 Vacum & supplies

Absolutely the best customer service in the city!!! I was blown away by the service that I received. First of all, I got a great deal on this unit compared to every other Pool company that I contacted. They also included a 3 year warranty where others offered only 2, and offered immediate set up on my behalf. Carlina was absolutely a pleasure to deal with, she was extremely polite, knowledgeable and provided excellent service. When I arrived to pick up the unit we realized it would not fit in my vehicle, without hesitation Carlina offered to have it delivered free of charge that same day. To say I was impressed is an understatement - I would not only recommend this company but will be a life long customer!

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Company Response

Thanks, John! Those are some very kind words. We really do try to surpass all expectations for great customer service. It's fantastic to hear Carlina went above and beyond to make your experience at Poolmaster a memorable one. Can't wait to see you again next season!

Elliot in Toronto
Elliot in Toronto
1 review Toronto, ON
10/10

Talon fixed my Polaris in a few minutes

My Polaris was getting stuck in the corners so I brought it in to have it checked. Talon looked at it for about 30 seconds and grabbed 3 new tires. He switched the tires, then opened it up and made a few quick adjustments explaining everything that he did. He also showed me a few handy tips of how to properly maintain the Polaris, the tail and the hose in order to save repairs in the future. I was in and out of there within 10 minutes. Most importantly, he fixed the problem and my Polaris worked like it's supposed to.
I've been in the store a few times prior to this visit for water tests and the odd supplies. I will certainly be back more frequently and I recommend that you give Poolmaster a try.

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Company Response

Thanks, Elliot! It's great to hear your experience on the repair side of our store went so well. We're always here to offer free advice and help you in any way we can, whether it's with repairs, water chemistry, or product recommendations. See you in the spring time!

leslie merei from North York
leslie merei from North York
2 reviews Toronto, ON

First Review

10/10

Fixed all my algae problems!

Great in store service, I was struggling to clean my green pool for weeks... After a water sample was tested and adjust my pool was cleaned up after only 2-3 days. They sold me a new type of tablet that had a built in algaecide and the pool has never looked better. It has not turned green since I switched!!!
WORTH EVERY PENNY FOR THIS PRODUCT!!

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Company Response

Thank you, Leslie! Sometimes algae can be stubborn to treat, but with the proper advice and chemicals, ridding the green can be easy. I'm glad we were able to help you get it out of the pool, and recommend a product that would help keep it away!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Poolmaster Canada Inc

With over 40 years of industry experience, POOLMASTER has set itself apart from others. We are Toronto's largest SOFTUB dealer, offering everything you need to get into soothing, relaxing hot water. From sales to after purchase service (including repairs, replacement parts, accessories, and chemicals), POOLMASTER has it all! We have a complete lineup of SOFTUBS and accessories in stock, year-round.

Annual pool openings and closings, weekly service, liner replacement, safety covers, concrete refinishing, are all part of our pool maintenance services.

CATEGORIES
Swimming Pools, Spas & Hot Tubs and Gas Line Installation
SERVICES
Pool opening/Closings Weekly service Repairs
WEBSITE
http://www.poolmaster.ca/
YEAR ESTABLISHED
40
NUMBER OF EMPLOYEES
15
RETURN POLICY
In store credit only.
PAYMENT METHOD
cash,cheque,debit,visa,mastercard,amex
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-5 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.