Consumers Choice Home Improvements

Formerly Consumers Choice
Windows & Doors Installation & Service
Toronto ON M1X 1B7
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HomeStars
Windows & Doors Installation & Service
Consumers Choice Home Improvements
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70%

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Reviews by rating (past 12 months)

Reviews for Consumers Choice Home Improvements

Average customer rating:
9 10 (854 reviews)

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Sunderland, ON
Sunderland, ON
1 review Seagrave, ON
10/10

Windows and Doors

Great experience from start to finish. Knowledgeable staff and exceptional installation. Salesman was friendly and helpful. Install was quick clean and perfect. I would recommend this company to anyone. Do it right the first time.

Approximate cost of services:
$4,000.00
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d3sign in Toronto
d3sign in Toronto
1 review Mount Pleasant, IA
6/10

replacement of all windows in home

great quality windows. very friendly and knowlegable installers.
but! the person that came to give an estimate for our home was very rude and did not respect the fact that we do not know anything about windows. they did share with us information about government programs for us to save money.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

We are very pleased that despite your complaint, you proceeded with your order and you describe your new windows as “great quality windows”.

Also, we thank you for complimenting our “very friendly and knowledgeable” installers.

It concerns us greatly, however, that you were not completely satisfied with the sales consultant. Our organization has been in business since 1977 and our sales consultants have represented Consumer’s Choice for an average of 15 years. Generally, they are considered to be professional and courteous in every way.

Consumer’s Choice is constantly striving to improve our service and we can only do this with our customer’s help.

In the meantime, it is good to know that you are satisfied with the product, installers, and the government programs for saving your energy costs.

If you would kindly inform us of your name and address, we would be able to research the matter further.

R.J. (Ron) Share
General Sales Manager

Grillor
Grillor
1 review Ajax, ON
10/10

windows

I am taking this opportunity to personally thank you for the excellent service your company gave recently. I heard about Consumer’s Choice through a friend and I wasn’t disappointed.

The installers were punctual and showed great skill. I had no idea of the knowledge required to install a window. I suppose it’s what you don’t see that really matters.

My wife was concerned when the old windows were removed. It looked as if it was going to be very disruptive; but in no time the new windows were in place and the drop sheets were taken away, and any debris or dust were removed and vacuumed up!

The installers then showed us how to operate each window, which at the same time confirmed that all was in proper working order.

Only then were we asked to answer some quick completion certificate questions before signing off.

Needless to say, we were more than completely satisfied and would not hesitate to recommend your company to friends and family.

In the meantime, could you please arrange to have our salesman, Mike, to come by and show us some new entrance systems? Our next project with Consumer’s Choice will be the installation of a new front door.

Once again, many thanks for the great workmanship.

Approximate cost of services:
$8,000.00
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suzyqceo,ajx
suzyqceo,ajx
1 review Ajax, ON
10/10

windows

I would like to thank this company for the excellent workmanship and the quality of work they have done.

The installers were excellent and showed skilled workmanship and pride in the work they were doing.

They were very organized and concerned about the well being of our
home. They placed drop sheets to make sure that no damage could be done to anything in our home.

When the job was completed they showed us how to work all the windows and they themselves checked to make sure they were in proper working condition.

We were very satisfied by the job it made our house look like brand
new and we would recommend this company to any friends or family.

Thanks again you will be welcome into our home for any future
home improvements.

Approximate cost of services:
$7,000.00
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Mary from Toronto
Mary from Toronto
5 reviews Toronto, ON
10/10

window replacement

The professionalism displayed by this company was immaculate. They ensured that they remained tidy and polite at all times. My husband and I were very impressed. The process from beginning to end was organized and accurate to what the work panned out to be.

Approximate cost of services:
$1,800.00
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Chris in Cherrywood
Chris in Cherrywood
1 review Pickering, ON
10/10

Window Installation

I had some windows installed by Consumers Choice in September and found the entire process to be exactly what sales rep described to me. The re-measure and installation was done in the time frame as explained by Tony and even though we had to reschedule one day due to bad weather the work was well worth the wait. We didn't have any surprises with the time line or the installation - I am very pleased about that.

I have recommended Consumers Choice to family and friends, and look forward to working with them again.

Christina

Approximate cost of services:
$2,800.00
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Marc In Roywood
Marc In Roywood
1 review North York, ON
4/10

Replace Window and Front Door

I bought several windows and a front door from this compagny. The sales service is outstanding but the delivery is an another story. I had many problem with my new front door and the service to correct the problem was very slow. I had to call several time in order to have it finally repair. I will not go back with this compagny because they are not keeping there promises.

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Company Response


Please find our response to the above complaint.

There is indeed an outstanding service under the manufacturer’s warrantee that the manufacturer is currently dealing with.

Although it is the responsibility of the manufacturer to attend to the service required, it is Consumer’s Choice’s policy to ensure that all warrantee issues are dealt with on a fair and timely basis and if necessary, we will intervene so that the matter is expedited.

The manufacturer has been attempting to contact the customer to arrange an inspection to no avail. We would appreciate it if Mr. Nadeau called our Service Department as soon as possible.

Historically, the manufacturer, Enersave, provides excellent service and deals with customers’ concerns quickly and efficiently. Having said that, we are closely monitoring this matter.

Yours sincerely,

Sab Cipro - Installation Manager
Consumer’s Choice Home Improvements

Dennis in Brampton
Dennis in Brampton
2 reviews Brampton, ON
8/10

replacement windows

We had our windows (8) replaced this summer and are quite happy with the end product. The installers did an excellent job and cleaned up after themselves. The only disapointment was at quote time we assumed that the price on the bay windows (2) included replacing the exsisting wood and on their measuring later we found out it did not but accepted the up charge as the new total still kept them in the range of quotes that we received.

Approximate cost of services:
$10,000.00
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Gudnason
Gudnason
1 review Brampton, ON
10/10

Storm doors

I would recommend Consumers Choice to everyone, I had two storm doors installed. The screen broken 4 months after the warranty had expired but Consumers Choice still came out and repaired my screen under warranty and they also decided to replace the screen on the other door just in case it failed. What can I say great job by Consumers Choice.

Approximate cost of services:
$1,300.00
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Naaz in Toronto West
Naaz in Toronto West
1 review Toronto, ON
0/10

new windows & patio doors

I decided to go with Consumers Choice for replacing the windows & patio doors in my new house & I regret that decision ever since. Danny had come to give me an estimate & told me it would take 6-9 weeks for installation. It took them 2 weeks to get the paper work from the sales to the installation dept. The only appt. that they could give me for someone to come in to take the final measurements was 10 days later at 9 am. That day, I get a call at 8:30 am saying the guy has called in sick, they had no one else to send in his place & they rescheduled me for an appt. 12 days later on a Wednesday. Once the measurements were done, he informed me that that we would not submit these to the office until Monday because that was his office day. I finally get a call 3 weeks later that they would come on Sept. 28th & 29th. Well, today is the 28th & they canceled 20 minutes before they were scheduled to arrive because of bad weather. I accept that they can't work on the higher levels, but would not even come in to do the main level or basement windows. Today is 9 weeks & 5 days since Danny came for the estimate & I've yet to see a new window or door. Would not recommend them at all unless you are sitting at home all day all week doing nothing & can wait around for whenever they decide to actually come & do the job. I have lost time & money because of taking days off because of them, not to mention that they have thrown my entire renovations off schedules

Approximate cost of services:
$8,800.00
2 of 2 people found this review helpful.
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Company Response

We were surprised when we read the review from [removed - ed].

In short, it appears the only concern the customer has is delivery. The facts are as follows.

The contract was signed on July 22, 2009. The estimated delivery stated on the face of the contract is 6 – 9 weeks, with an additional 2 – 4 weeks for custom orders.

We acknowledge that the installation was at the latter end of the preferred delivery time schedule. This is mainly due to the overwhelming response from both previous and new customers taking advantage of the government stimulus packages. With 15% tax credits and home improvement grants motivating customers to perform home renovations this year, our work load has extended our delivery times to their limit. Having said this, our deliver times are being effected by only a few days at the most.

The customer confirms that the installation commenced in 9 weeks and 6 days (and this includes a delay due to weather conditions).

It is important to mention that the customer signed a satisfaction completion certificate where she wrote, “Installers were great, did good work”.

She also confirmed during a follow-up survey phone call that it was a “beautiful job” with “great products”, but that she would not recommend us because the job was “done late”. She then hung up the phone.

We sincerely regret that the customer is disappointed with our company, especially when we believe that we did good work in a timely manner.

R.J. (Ron) Share
General Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Consumers Choice Home Improvements

Categories: Windows & Doors, Siding, Shutters & Blinds, Windows, Doors, Shutters and Blinds, Siding. Our customers are our best sales people and our business is built on your recommendations, therefore your satisfaction is our primary goal. Consumer's Choice Home Improvements follows a "High Volume, Low Mark Up Policy", that means ...
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