Bottom line: I lost $1K with this guy on repairing a unit that I ended up going elsewhere to replace
I'm a new home owner, with no experience with boilers or similar repairs. Amit was the first to call me when I posted on home-stars, he was flexible with time to visit so, after quickly checking reviews here (some are not good but overall it seemed fine) I so proceeded with appointment, thinking it'd be some relatively simple repair.
The cost of the visit is $175. When he looked at the unit the options were:
- fix it for $1K
- replace with one with tank for $2.5K
- replace with tankless for $4K
I chose to fix it. Spent the $1K (it'd be more if paid by credit/hst). He replaced some parts (I'll have to add: my girlfriend was later upset because he walked around in dirty shoes, and used our vacuum cleaner very roughly to clean the machine messing up the extension of a nice vacuum). He told me to monitor pressure of the unit and unfortunately over coming days the pressure was decreasing indicating a leak - at which point he said to give up on it and replace it all together. He'd knock off $500 from the $4K for tankless.
The discounted price was very close to a quote I got from another company that has stellar rating so I went with them instead and am happy that I did (review coming up).
So Amit will of course respond here that he did right by me, giving me the options and their pros/cons and it was just my own decision that did me in. At crucial point however when I asked him "if this was your place, what would you do?" he was vague enough that I took it repairing the unit was a viable option. Then he supposedly offered me a discount on replacement, but the measly just over $100 wasn't worth it going with second rate service.
Can he do the job? Probably
(the 'repaired' tank did produce hot water, so if I spent another $500 to address the leak/decreasing pressure maybe it'd work, presumably he could install a new tank as well)
Would I go to him again? No
(hard/expensive lesson learned here - mixed ratings, mixed results -- talking and dealing with a provider with near 10-star rating showed me the contrast dealing with them vs. Nasa Heating)