Milani Plumbing, Heating & Air Conditioning

UPDATE: The problems I had with this most recent call were dealt with by the company in a professional way and the compromise they came up with was reasonable. I've updated my score to a 7 and will probably use them again.

I tried to post a 10 star rating for Milani based on previous experiences which have all been excellent along with a 0 star rating for the most recent experience which was awful but I'm not allowed to post 2 reviews for the same company. Here is my most recent experience:

Previously I've had nothing but great experiences with Milani plumbing but unfortunately my most recent experience was terrible. I called Milani about an issue with my hot water - the cold water pressure was working fine, the same as it had previously but the hot water would come down at a trickle. The plumber shows up and let's just say he was far from pleasant - this isn't important to the issue but not acknowledging or saying hi to my wife and daughter as you walk by them when you come in with an annoyed look on your face is not the type of service I'm sure Milani expects.

He comes down to the hot water tank and immediately notices the PRV which regulates the pressure. He says our model has too low a setting and that is the problem. I show him how that the cold water pressure is fine. I explain that the pressure has been fine for the 4 years we have lived here. He goes back to the PRV each time. I ask him to try other tests to narrow down the problem. He responds with "Like I've been saying over and over, it is the PRV. If you want I can cut open the hot water tank.". I ask him if he can measure the hot vs cold water pressure in one of the bathrooms and he says he can't without a hose attachment in the sink. I ask him about it being debris or sediment in one of the pipes - "no, you have a water pressure problem". Finally towards the end of the service call he remembers that he does in fact have a tool that can measure pressure in a normal sink, wow how about that. He goes upstairs and then tells me "Like I have been saying all along, the hot and cold water have the same pressure." although he doesn't show me the readings. I grab a glass and go to the sink and fill it with cold water - it fills in 3 seconds. I switch it to the hot water and it takes 10 seconds. I ask him how they could possibly have the same pressure and repeat for the 20th time that the cold water pressure hasn't changed and is fine. Finally I give in and he leaves.

I book my followup appointment for a week later on a Friday not because I wasn't available during the week but because I knew he didn't work on Friday's. The new plumber comes in and wow, a smile and a hello. I try to quickly explain what the initial problem was but he was there it install the new $270 + tax + additional parts PRV so that's what he did. After he was done the pressure improved - cold water was coming down even faster and hot water had a slightly better trickle but as I had fully expected, it was not fixed. I was worried he would try to somehow cover this up but right away he said that the problem wasn't fixed. He decided to check one of the pipes for debris and 10 minutes later, after removing some debris/sediment, I had hot water pressure. My total bill over the 2 visits was over $900...

So to recap, a plumber who ignores everything that goes against his initial flawed theory despite me asking him for the entire hour to look at other possibilities (since his conclusion made no sense to anyone with any sort of problem solving ability) cost me over $350 in parts that I didn't need and about $300 in labour that I didn't need. The remaining $250 is reasonable and includes clearing a plugged toilet, the 10 minutes spent clearing the debris that caused the problem along with replacing a corroded pipe in the exhaust.

I'm hopeful that Milani will resolve this and restore my faith in the company

I was quite satisfied with John coming out to my home to take proper care and diligence in re-installing my bathtub, toilet & vanity. He was quite knowledgeable. I would definitely recommend John & Milani to my friends/associates. Thank you for taking care and pride in your work.

our rental unit had a leak in the master bathroom. The guy fom Milani came and applied teflon and tightened the pipe and no more leaks... great job, fast and speedy and best of all not a ripoff!!

My garberator was broken so I decided to call Milani to have it removed and at the same time replace my supply lines and drain (where the sink meets the waste pipe). Also fixed the toilet by replacing a faulty fill valve. John was excellent and worked diligently and made sure that everything was working well before he left. He also had lots of feedback for other things we should consider done. Definitely worthwhile and recommend Milani.

Reliability = Excellent, when our other plumber jammed out on us last minute we needed to keep the renovation project running we called Milani Plumbing.

They were on time and they sent out Indy who was helpful and charming. We had our aging water valves replaced and he ran a water line to our new fridge. For the work we would give them a 5 out of 5 stars however where they fall is their knowledge of specific city bylaws and permit requirements. We had to follow up with their office for several days and ended up obtaining our permit ourselves.

We would certainly use them again.

Our basement flooded - it turned out the water line to our house was broken. Milani Plumbing came promptly, the men were professional, and were friendly, and good with my curious children. They did a great job fixing the problem and cleaned everything up after they left. I would recommend them.

We had Milani install our furnace in October 2012. They offered a competitive price and 300 bonus Air Miles. They are also a large well established company which helped in their favour with my choice of companies. The installation went well and they had to come back to change the drain as they decided (without asking me) to drain the condensate pump into my laundry room sink. I had to follow up several times to get the installer back but they came and cheerfully made the change. The only downside is post sale responsiveness. I have had a few questions regarding the rebate and other things, and with each question I called the office, called the sales rep (several times) and emailed them. All attempts at communication went unresponded to. It was simply due to my persistance and constant calling that I eventually got answers to my questions. The concerns me going forward in our relationship if I ever need warranty work or anything as their complete lack of response to my messages is quite unprofessional. Let's hope the furnace is as good as they say so I don't have to find out!

Prompt, friendly, competent service. Repairman was clean, courteous, and showed me how to fix the problem if it re-occurred. They came when promised and confirmed appointment with phone calls. They offered air miles to boot. Looking back it was rather expensive for what turned out to be a quick fix, but now that I know how to do it myself it is worth the money. I probably would have screwed it up had I attempted it myself. Overall I'd use them again and recommend them.

Our furnace cracked near Christmas season and it was cold out! Having two small kids, I needed it fixed right away. Knowing it was going to be an expensive job, Milani was able to work out some figures we could agree on. Although, disappointed the first time when we were told they were going to fix the furnace on a certain day but did not show up. We waited 4 hours until I called them. They came another day and to make up for the day they did not show up, they offered to double our air miles!