We had Milani install our furnace in October 2012. They offered a competitive price and 300 bonus Air Miles. They are also a large well established company which helped in their favour with my choice of companies. The installation went well and they had to come back to change the drain as they decided (without asking me) to drain the condensate pump into my laundry room sink. I had to follow up several times to get the installer back but they came and cheerfully made the change. The only downside is post sale responsiveness. I have had a few questions regarding the rebate and other things, and with each question I called the office, called the sales rep (several times) and emailed them. All attempts at communication went unresponded to. It was simply due to my persistance and constant calling that I eventually got answers to my questions. The concerns me going forward in our relationship if I ever need warranty work or anything as their complete lack of response to my messages is quite unprofessional. Let's hope the furnace is as good as they say so I don't have to find out!
- Approximate cost of services:
- $5,500.00