Milani Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
Burnaby BC V5H 2G2
Write a Review
Write a Review

HomeStars
Heating & Air Conditioning
Milani Plumbing, Heating & Air Conditioning
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
8.9 10 (952 reviews)

Sort by

Private User
Private User
Private User reviews Burnaby, BC
10/10

Clogged Kichen Sinks & Drains

DW was professional, friendly and efficient. I was lucky he was in my area and provided service within an hour of my call for help. I also had my pipes replaced. He was also helpful in providing advice, at my request, on other plumbing changes I want in future. Thanks so much Milani for the excellent, friendly service.

Approximate cost of services:
$550.00
Was this review helpful?
Private User
Private User
Private User reviews New Westminster, BC
2/10

Water temperature issue

Scheduled the appointment, provided with a date and time with three hour window for arrival. Called the day of and told that the plumber could not make it. Rescheduled for the next day. Told the call centre the part needed and requested the plumber bring it along from their warehouse. Plumber arrived as scheduled, promptly told me I needed to pay for parking and then complained about not being paid for techs last hour by Milani because he had to look around the part I requested. I paid for the parking. After an hour he finished the job. The faucet is not vertical, as in it doesnt point downward when in the off position. Instead it is on a 20 degree angle in the on position when off. He blamed the installer (what!?!) and said there was nothing he could do. He ask are you okay with that? When I said do I have a choice, he said not really. The next day the call centre called me about the appointment. I wish I hadnt answered as I was more frustrated afterward. Originally he offered to send another plumber to fix the cosmetic issue. He never made any comment about me, as the customer, paying for parking, or the immediate unprofessional/blaming approach of the plumber. Within minutes he called back and said that because they would be sending a different plumber, if that person determined there was no issue, then I would have to pay. So if the guys co-worker sides with him, then Im at fault. NEVER AGAIN. Super disappointing to pay so much money for such horrible service. My advice - go elsewhere.

Approximate cost of services:
$380.00
Was this review helpful?
Ali
Ali
0 reviews North Vancouver, BC
10/10

Toilet shut off valve change

Hossein was awesome, changed the valves and he was clean and fast

Thank you so much

Approximate cost of services:
$225.00
Was this review helpful?
Playa in Vancouver
Playa in Vancouver
0 reviews Delta, BC
1/10

No warranty

Re-piped the house in July, 2023. The hose bib is leaking and the they want to charge me $225.00 to fix it.

Approximate cost of services:
$13,000.00
Was this review helpful?
Andy C
Andy C
1 review Vancouver, BC
0/10

Product and Service

Milani installed a Rinnai tankless boiler model i090C in my basement 11 Oct 2022. That flooded my basement because their technician broke a joint of a sprinkler pipeline when fishingor rather, forcing an exhaust pipe along the hidden ceiling joists. So I immediaely called my 24/7 fire protection contractor of my townho house complex to have the bursting leak stopped and fixed. Milani only agreed to compensate the physical damage of property which I had to accept because my already paid air travel to Hong Kong could not be postponed anylonger. I was then not sure about any third party claims.
When I came back home I received an invoice from Fire-Pro Fire Protection Ltd. charging $709.97. Milani refuses to pay me back and ignored my repeating reminders.

Approximate cost of services:
$15,000.00
Was this review helpful?
Squamish
Squamish
1 review Squamish, BC
0/10

Heat Pump Install

We had two outdoor heatpumps installed to power 7 indoor heads. One of the outdoor units works great but the other one has never worked properly. It has now been 5 months and after a few service calls Milani is no longer returning our calls. It seems like they are not sure how to correct the issue and have found it easier to just ignore us.

Approximate cost of services:
$45,000.00
Was this review helpful?
Monte
Monte
1 review , BC
0/10

5 months Since install and still not working

We had 2 heat pumps installed in September. One of these units has never worked properly since it was first installed and is still an ongoing issue. Milani will not do warranty work on weekends or evenings and cannot seem to repair our unit. Instead of addressing the issue they are now avoiding us and not return phone calls. We are looking into legal recourse.

Approximate cost of services:
$45,000.00
Was this review helpful?
Troy892
Troy892
1 review Surrey, BC
10/10

Hot water tank install

Had Mike from Milani replace a leaking hot water tank for me, everything was done quickly, efficiently and everything was left clean. Will definitely be recommending him for any future jobs.

Approximate cost of services:
$1,600.00
Was this review helpful?
Private User
Private User
Private User reviews West Vancouver, BC
9/10

New fixtures in bathroom, for shower and tub

I had a great experience with Milani and this was due to my great technician, Imad,. He was very professional and courteous. The fixtures that we supplied unfortunately didnt work in an older home and Imad offered a great solution. It was like he really cared. Extremely pleasant and knowledgeable and he did a great job.

Approximate cost of services:
$350.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland. We have a great team of experienced plumbers highly skilled in both commercial and residential services. www. facebook. com/ milaniplumbing www. instagram. com/ ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Burnaby?