Milani Plumbing, Heating & Air Conditioning

Do not trust Milani. Document their work, take pictures prior to them coming, at every step and stay nearby the whole time. I called Milani to do standard maintenance, i.e. replace a 15 years old standard hot water tank that did not show any outward sign of problem (no rust, no leak). This hot water tank was the original one, which was installed at the time of the house construction, according to the Plumbing Code standards. Milani sent a plumber named Joe. I'm going to try to do a short story here, but it is really hard because of the magnitude of the damage that ensued and time wasted; and the subsequent response by Milani, this last point being the most important. I can understand somebody making a mistake, but what I can not come to term with is the unprofessionalism and Milani's response to it. While the plumber was at my house, I asked him a few questions about the product and he was arrogant in his answers; he also did not bother to protect the flooring and I had to do that myself.
Consequence of Joe's visit to my residence: Significant water damage due to a pipe that Joe left unconnected (he said I don't know what this pipe is, but it's going to be fine), burned / sparks marks on my brand new flooring, located directly in front of the hot water tank, at the exact location where Joe was standing, which Joe appears to have tried to conceal by cleverly but oddly dragging a piece of furniture over them before leaving my place (protecting the flooring would have been too much work for him I guess). Several hours spent on hold trying to get Milani to follow-up on the damage, as they were trying to cut corners at every step. A major patching and painting job (factor in dust, mess, mayhem) that lasted for several weeks in a row.
Milani offered to cut and patch my brand new carpet which was damaged by Joe's carelessness (I paid over 2K for the carpet a year ago). So instead of telling you all the details of the ordeal with Milani, I only want you to know that if they mess up, they will not come rushing to fix it or compensate you. Instead, they will try to deny responsibility, put you on hold, and try to resolve things to THEIR satisfaction. It will soon be four months since the initial damage, and they still have not wrapped up. They made me feel like I had to beg after the mess THEY caused. I had to argue and insist with them at every step of the restoration process to get them to follow-up. They DO NOT follow-up on their own initiative. I have had to insist, send emails, spend hours on hold, follow-up by phone, miss work, lose sleep, etc. I strongly advise you to get a referral for a trustworthy and knowledgable independent plumber instead of calling Milani. Don't call that dreaded number.
I had a city inspector come to my place and the work they performed does NOT meet the Plumbing Code standards.

I called Milani for a hair clog in our bathtub. John, the plumber was able to come in a couple of hours. He completed the work quickly and professionally.

They are not the cheapest, but Milani does great work, has knowledgeable and courteous staff, and is trustworthy. I am giving them a 9/10, not 10/10 because other companies can provide the same service for less money (this was a very small job). However, I would still recommend Milani because I believe that they did an excellent job.

On time, efficient, and friendly service. I had a gas water heater and expansion tank installed and the old one taken away. The job took less than two hours and I thought the bill was somewhat high but it has been twelve years since this tank was replaced and obviously prices have gone up. All in all , would use Milani again.

During a cold November night, my furnace stopped working. i had previously had work done by a local company who charged me appr. $1400 but could not remedy the problem. They advised that I would need my thermostat replaced and if that didn't solve the problem, I would need to move on to other, more expensive parts and repairs.A friend suggested I call Milani before proceeding. From the first contact with Maria, to meeting the tech, Darren K., it was a very positive experience. The problem was solved quickly and inexpensively with no attempt to upsell or charge me for parts I was told by the "other company" I would need. I couldn't be more pleased with the services of Milani and have already invited them to quote on the installation of an air conditioner in my new home. It isn't often I am inspired to give kudos, but this is well deserved. Thanks, Milani! You should be proud of your staff!

The company was very professional they were on time and quick to point out the problem they were respectfull of the original quote

They showed me the used parts that were being replaced and I was given the guarantee of the new parts

Overall the service was great

We had a flood and called Milini and they arrived right away. Damon was very efficient and helpful. It took a couple of days to complete the job but I felt that the job was done very well and efficiently. Damon explained the job and completed it as discussed. There was no wasted time and I felt I received more value than I paid for.

Milani Plumbing was our go-to supplier and installer for our kitchen renovation project. We had previously utlilised them on another project a few years ago and were very pleased. We have also recommended them to friends and family in the past. So, when it came to have this project completed, we decided to use them again based on their competitive pricing and willingness to work with our contractor and scheduling. Due to the complexity of the project, they were able to advise us of the various systems to ensure trouble-free maintenance as well.

Thank you, Milani, for a job well-done!

We had a problem with our toilet and didn't know really how to solve it. We called Milani and they said it was a relatively minor problem and in retrospect we probably should have just fixed it ourselves. I can't remember the name of the fellow who came by but he was really nice and he also inspected a few other issues we had.

I saw the Milani trucks driving around my neighbourhood and decided to go with them to replace a sink and faucet. Job was done as the estimate had stated. Overall satisfied. They're a bit pricier than the regular handyman but you know you're getting a plumber to do this job right.