We have a 20+ year old Subzero Fridge - works like a charm. 2-3 years ago, Chris at Kampen got it working properly again after another company botched a freon recharge. Recently the 'Vacuum condenser' warning light has been on, and stayed on after a brief pause despite careful cleaning of the filter. Temperatures OK. Peter came out and in a jiffy did the following: checked all the pressures, used compressed air to clean the filter, & found the fridge compressor was fairly new but the freezer unit was the original and running warm. Told us with one compressor already replaced, the machine could run for years if we replaced the other when needed. However, Peter explained there was no reason to replace the compressor now. Said the warning light was sensitive to aging of the compressor, but loss of temperature control is what matters, and might not occur for a long time. Recommended watchful waiting focused on temperatures, not the warning light.
That's what separates Kampen from some companies where it seems the techs are more focused on lucratively swapping parts than building a long-term relationship with customers. And it's why we intend to keep using them.
Thank you for your review! I will be sure to pass this along to Peter and Chris. We are happy your fridge is working well.
Thank you again,
Very dissatisfied with their service. The technician spent 5 min, charged me almost $200 and told me a part needed replacing on my 7 yr old hood and he would order it for me. Did not mention that it would cost over $500!! I was informed of that when I called the company to follow up. I told them to cancel the order - I would rather replace the hood with a new one and not a Sirius product this time!
Quick and Efficient.
The Technician was knowledgeable and experience with the assessment, and appropriate plan of action to fix the problem.
Willing to listen to me as the customer
Thank you for your review! Understanding the customers needs by listening is a very important task! Happy your oven is operational once again!
The work that Kampen does is very good but their costs are very expensive. In the case of Sub Zero appliances, they have a complete monopoly. They charged labour of $675 for 1.75 hours.
Thank you for your review. I would love to have a discussion on how we would be able to help you out further. We were able to get all the parts covered for your large repair, but perhaps we can assist some more. Please feel free to contact myself. firstname.lastname@example.org
The nicest service worker, very quick but very detail oriented got my dishwasher fixed just in time for the weekend!
Thank you for your review! i will be sure to pass this along to the technician!
*** PROUDLY SERVICING: SUBZERO, WOLF, ASKO, SIRIUS BRAND APPLIANCES ONLY ***
1968 Kampen Appliance Service has been a family owned business and truly treat our customers honestly and fairly. Kampen Appliance Service has been dedicated to servicing Sub Zero and Wolf products for over 30 years and was recognized for that high level of service by being chosen as a Premier Factory Certified Service Centre.
We have the honour of being the only Premier Factory Certified Service Centre in the Greater Toronto and Hamilton Area (GTHA) and have a very close working relationship with the Sub Zero and Wolf factories. We must meet strict service requirements to maintain the "certified" designation.