Kampen Appliance Service

Appliance Repair
Vaughan ON L4K 0A8
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Appliance Repair
Kampen Appliance Service
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84%

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Reviews by rating (past 12 months)

Reviews for Kampen Appliance Service

Average customer rating:
9.6 10 (264 reviews)

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Liz
Liz
1 review Old Toronto, ON
10/10

Excellent Annual Service Call from Winston from SubZero Fridge an Wolf Oven

Kampen Service Manager Winston--is absolutely the best service technician that comes into our home. Winston is meticulous both in terms of quality of workmanship and caring for your home. By the time Winston departs, I always learn something more the features of and how to maintain our SubZero / Wolf appliances. Excellent Service again from Kampen Appliance Service.

Approximate cost of services:
$550.00
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monique
monique
8 reviews North York, ON
10/10

Hood Exhaust Fan repair

Best service EVER! Honest, great price, Fred diagnosed the problem within first few minutes upon arrival - saved us 4000.00 from sketchy company who were unable to deliver and install parts that they said we needed, and they could not supply!
This was an easy job, easy fix!
10/10!

Approximate cost of services:
$500.00
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Donald from Mississauga
Donald from Mississauga
9 reviews Mississauga, ON
10/10

Repair Freezer - SubZero

The freezer in our 20 year old SubZero stopped working. We researched potential appliance service companies and found Kampen Appliance. Edward came out at the scheduled time. He was extremely knowledgeable, efficient and had great people skills. What really stands out for Kampen is their honesty and integrity. They are highly recommended!

Approximate cost of services:
$707.00
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Private User
Private User
Private User reviews Mississauga, ON
10/10

Wolf Stove

Mark was amazing! Came at 5pm on a Friday evening. He was quick to work to diagnose the problem on our 13 year old Wolf stove. He explained what the problem was and able to fix within 45 minutes. Extremely knowledgeable and very friendly! Would definitely ask for Mark again if needed more repairs!

Approximate cost of services:
$600.00
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Eliza
Eliza
1 review , ON
10/10

No service call needed

I called Kampen because they serviced my old Subzero refrigerator/ freezer a few years ago. It only needed minor repairs then, a new hinge on the main door that wouldnt close properly. Today I called because the freezer fan was making a lot of noise. The very kind lady with whom I talked asked if it stopped when we opened the freezer, yes it did. She suggested that there could be food inside the freezer pressing on the top where the fan is located. We moved some food and the noise stopped. This was excellent service since it was resolved without a service call!

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Wolf Gas Stove

Our 6 burner Wolf stove malfunctioned when we tried to put it through a self cleaning cycle and the door remained locked.two days before we were going to host a gathering on Christmas Eve. I called Kampen and they sent a repair technician the next day. As soon as he walked through the door he reassured us that he would have our oven door fixed so that we could host our dinner. He solved the problem in seconds, replaced the faulty part in minutes, and wished us all the best for our holiday gathering. Probably one of the most professional, courteous and reassuring technicians Ive ever met. Great job!!!!

Approximate cost of services:
$400.00
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Private User
Private User
Private User reviews Old Toronto, ON
10/10

26 year old Subzero fridge repair

First time in 26 years that our Subzero needed some TLC and unblocking. Mark did a great job in getting it operational again. Fast, efficient service and a quick response time. I've only used Kampen to repair our appliances, and they've kept everything running smoothly for 26 years.

Approximate cost of services:
$300.00
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Mervyn
Mervyn
10 reviews Toronto, ON
7/10

Authorized Sub Zero Appliance Repair Service

Kampen is the only Factory authorized Sub Zero factory repair service and as a result have a monopoly and as such are expensive.

A competent technician was dispatched at a cost just shy oy $275 to diagnose the issue with our Sub Zero under counter wine cooler. The good news was that the parts were still within the 12 year warranty period + extra for the labour.

I received a quote of $1356.00 flat rate for the labour to repair including refigerant. After researching a replacement unit at a cost of around $6k, I reluctantly decided to proceed with the repair.

Kampen charge $35/15 minutes for labour. The extremeley competant technician replaced the coils and refrigerant in 2 hours, that included a new gasket on my Sub Zero refrigerator. The fixed quote for labour was $875. This equates to 6.25 hours. Assuming travel time of 1 hour each way, the job if quoted on an hourly basis would have been $560 (with travel at $140/hour as well).

When challenged they indicated that they charge a fixed rate as some repairs are more complicated than others. While their service was excellent, they are extremely expensive and hence my rating, given that I did not have a choice in selecting anoter Factory Authorized Repair facaility and given that their technician diagnosed the issue at an additional charge and knew the exact problem and I am sure had done a similar repairs previously.

Approximate cost of services:
$1,750.00
1 of 1 people found this review helpful.
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0/10

Unprofessionalism

Sub-zero fridge freezer stopped working. Called Kampen Appliance as they are authorized dealer. Technician came with close to $300 service fee, almost 3 times higher than regular appliance repair consultant.
He told me sub-zero is the topline fridge and compressor last 30 years when my fridge is only 17 years old. When questioned about this, Technician(Winston) said the compressor broke down after 2 minute work. The quote came back $2800+.
I hired another consultant to do the diagnosis. He stayed long enough to test on the both side and advised me he didn't get the current flow into the freezer so we replaced the board and my fridge started to work right away. Technician also advised me since Kampen technician put a small device on the system which may have pierced through the sealed system, fluoride could leak potentially. I don't understand why i have to pay for the damage Kampen people may have caused recklessly.
My entire cost of repair ($100 diagnose fee + $780)
Please stay away from Kampen. This is what I can say. Sorry for the rest people who work there with professionalism and good heart.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Amaranth, ON
10/10

Stove

These guys are the real deal. They are a honest and professional appliance repair company. I would 100% recommend them.

Approximate cost of services:
$600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kampen Appliance Service

*** PROUDLY SERVICING: SUBZERO, WOLF, ASKO, SIRIUS BRAND APPLIANCES ONLY *** 1968 Kampen Appliance Service has been a family owned business and truly treat our customers honestly and fairly. Kampen Appliance Service has been dedicated to servicing Sub Zero and Wolf products for over 30 years and was recognized for ...
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