"We are sorry to hear this customer feels we did not meet their needs on this occasion. We would like to clarify a couple of points in this review. A year ago the client had an A/C problem; the system had a failed capacitor and the condensing unit coil was plugged with dirt. We repaired and cleaned the unit and informed the client that due to the location of the unit that to prevent further cooling problems the condensing unit coil needs to be hosed out at least once a year. On June 19, 2012 during a very hot spell the client called and we were happy we could provide him with immediate service the next day. The condensing unit was plugged with dirt which caused the system to overload and the capacitor to fail. All services performed are done with equipment designed for that purpose and the system is completely checked over from top to bottom during a service call. Our test equipment showed the refrigerant levels were fine at that time and the unit was running properly. That evening the client called and said the unit wasn’t cooling. I returned the call as soon as I was able, due to the high volume of calls I was getting that day it is not always possible to return call so promptly, especially after hours, but I apologize for the delay. I dispatched my technician the next day at no charge to verify the problem, he only changed the capacitor again as an extra precaution not that it had failed or that the one I used the previous day didn’t run the unit. Test running the unit again showed that it was working properly and the client agreed that the house was cold. How the system was low on refrigerant after my technician left is a puzzle. If the client had called me I would have responded again to rectify the problem. I feel that my company provides an exceptional service; we are on call 7 days a week and work long daily hours to complete the work that we have to do. Every job is important to us and we bend over backwards for customer satisfaction and we guarantee all our work. "
I renovated my Kitchen and was looking for someone to move a duct that heated one of the bedrooms upstairs and to install a gas line for the gas range and bbq. John's quote was very competitive and he is very knowledgable in the field. However, as he is so busy, he is a tad hard to get ahold of by phone. Also, he was extremely late showing up and ended up working until 10pm to finish that day. But when I called him back later to hook up the stove, he had someone out within a day or two to do the work.
John is someone I know I can (& have) call on into the wee hours of the morning, leaving him a message that he need not return my call until morning but within minutes he is on the phone, calling me back to help me address my problem. Whether it is a minor issue that he is able to walk me through over the phone and get my furnace running again, or something more serious that requires a service call, he is always prompt, responsive, thorough and I have always found him to be extremely knowledgeable about HVAC equipment. Over the past couple years, he has serviced my Furnace, A/C unit and both of my gas fireplaces and eventually installed a brand-new high-efficiency furnace, which he was able to complete in a single day, including all the necessary ductwork. He never attempts to up-sell you and is always extremely honest regarding what you may or may not need.
we bought a Lennox gas fireplace when we renovated the basement and it was installed by another contractor. we have had no end of problems with the unit. Thus we tried 3 different service contractors. we happened upon John Novak, as he is local to north richmond hill. He is very credible, displaying a wide range of knowledge.
John has been the only contractor to be able to make the Lennox work. He trouble shot the ignition and electronics, discovering the issues with the design and modifying to make it reliable.
I highly recommend John, as we have had him in for subsequent service and repair on our furnance.