John Novak Heating & Air Conditioning

Heating & Air Conditioning
44 Woodhaven Crescent Richmond Hill ON L4E 3T2
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46%

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Reviews by rating (past 12 months)

Reviews for John Novak Heating & Air Conditioning

Average customer rating:
8.9 10 (12 reviews)

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Luis Haber from Toronto
Luis Haber from Toronto
2 reviews Toronto, ON
10/10

Humidifier Installation.

My husband I bought a new humidifier and the installation was very well done. Very professional and reliable service. The time to complete this was very reasonable and I would definitely recommend this business to a friend.

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Lorne in Markham
Lorne in Markham
5 reviews Markham, ON
3/10

Air Conditioner Repair

I'm surprised I have to leave a low score, given the otherwise good service I've received from Novak in the past.

A/C went on the fritz during the last heatwave. A technician came out fairly quickly (next day), which is good. Like last year, they hosed the a/c out and replaced the capacitor. I thought that a bit odd, since that was the same service they did last year. It seemed to work last year, so maybe it'll be the same this year?

No. Still got hot air from the A/C. I had to call John Novak, who said he'd get right back to me. It was disappointing that he didn't after an hour, and I had to call him a second time. A technician was dispatched for the next day.

They replaced the capacitor AGAIN, to no real change. The air was a *bit* cold, but certainly not what an AC should be. I phoned Novak again, but they seemed to be stumped. Even though they are the knowledgeable professionals, they couldn't diagnose what was going on over the phone, or even offer to come back to do another diagnosis.

I would have had absolutely no problem paying for a second repair, if there was a secondary issue. But they didn't even offer that, or seem to imply that they knew there was a secondary problem.

In the end, I spent money and didn't get a proper repair. I had to go with a second company to fix what the problem actually was: low freon. (Which, BTW, I was able to diagnose and confirm with some simple Internet research-- how the heck could I have figured out the issue but not them)?

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Company Response

"We are sorry to hear this customer feels we did not meet their needs on this occasion. We would like to clarify a couple of points in this review. A year ago the client had an A/C problem; the system had a failed capacitor and the condensing unit coil was plugged with dirt. We repaired and cleaned the unit and informed the client that due to the location of the unit that to prevent further cooling problems the condensing unit coil needs to be hosed out at least once a year. On June 19, 2012 during a very hot spell the client called and we were happy we could provide him with immediate service the next day. The condensing unit was plugged with dirt which caused the system to overload and the capacitor to fail. All services performed are done with equipment designed for that purpose and the system is completely checked over from top to bottom during a service call. Our test equipment showed the refrigerant levels were fine at that time and the unit was running properly. That evening the client called and said the unit wasn’t cooling. I returned the call as soon as I was able, due to the high volume of calls I was getting that day it is not always possible to return call so promptly, especially after hours, but I apologize for the delay. I dispatched my technician the next day at no charge to verify the problem, he only changed the capacitor again as an extra precaution not that it had failed or that the one I used the previous day didn’t run the unit. Test running the unit again showed that it was working properly and the client agreed that the house was cold. How the system was low on refrigerant after my technician left is a puzzle. If the client had called me I would have responded again to rectify the problem. I feel that my company provides an exceptional service; we are on call 7 days a week and work long daily hours to complete the work that we have to do. Every job is important to us and we bend over backwards for customer satisfaction and we guarantee all our work. "

Joy in East york
Joy in East york
7 reviews East York, ON
6/10

Kitchen Reno

I renovated my Kitchen and was looking for someone to move a duct that heated one of the bedrooms upstairs and to install a gas line for the gas range and bbq. John's quote was very competitive and he is very knowledgable in the field. However, as he is so busy, he is a tad hard to get ahold of by phone. Also, he was extremely late showing up and ended up working until 10pm to finish that day. But when I called him back later to hook up the stove, he had someone out within a day or two to do the work.

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andrew in Toronto
andrew in Toronto
5 reviews TORONTO, ON
10/10

Gas line piping work

I needed to do some gas piping work to consolidate 5 separate gas meters into 1. After talking to many, many other contractors I chose John based on his honesty, the time he took to listen to my problem, and the fair price he quoted. John took on the task to work with Enbridge to coordinate the work, completed the work on the day promised (though took a wee bit longer than anticipated), and most importantly his estimate was the same as the price charged. John, I must say, was one of the best contractors I've had the pleasure to work with.

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Leon Sebek
Leon Sebek
3 reviews Richmond Hill, ON
10/10

Furnace and Fireplace maintenance/installation

John is someone I know I can (& have) call on into the wee hours of the morning, leaving him a message that he need not return my call until morning but within minutes he is on the phone, calling me back to help me address my problem. Whether it is a minor issue that he is able to walk me through over the phone and get my furnace running again, or something more serious that requires a service call, he is always prompt, responsive, thorough and I have always found him to be extremely knowledgeable about HVAC equipment. Over the past couple years, he has serviced my Furnace, A/C unit and both of my gas fireplaces and eventually installed a brand-new high-efficiency furnace, which he was able to complete in a single day, including all the necessary ductwork. He never attempts to up-sell you and is always extremely honest regarding what you may or may not need.

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Mike in Newmarket
Mike in Newmarket
1 review Newmarket, ON
10/10

Replace Thermostat

Great troubleshooting advice over the phone to avoid visit, reasonable call out fee and perfect professional service. Installed new thermostat and showed how to use it while programing for our schedule

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Jane Jamieson in North York
Jane Jamieson in North York
1 review North York, ON
8/10

installed new air conditioning unit and ductwork

John Novak has exceptional attention to detail, is extremely easy to get a hold of, very punctual and professional. He did the work quickly and his charge was reasonable. And he remains on call for any air conditioning challenges I have had since installation.

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randy milthorpe in Richmond Hill
randy milthorpe in Richmond Hill
6 reviews Richmond Hill, ON
10/10

gas fireplace service

we bought a Lennox gas fireplace when we renovated the basement and it was installed by another contractor. we have had no end of problems with the unit. Thus we tried 3 different service contractors. we happened upon John Novak, as he is local to north richmond hill. He is very credible, displaying a wide range of knowledge.
John has been the only contractor to be able to make the Lennox work. He trouble shot the ignition and electronics, discovering the issues with the design and modifying to make it reliable.
I highly recommend John, as we have had him in for subsequent service and repair on our furnance.

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Maria
Maria
2 reviews Richmond Hill, ON
10/10

furnace and air conditioner service call

I had only met John once when he serviced my own furnace and air conditioner. My elderly parents who live in Scarborough had no heat one cold night. I called John and he immediately went to fix their furnace, it was almost midnight! Thanks so much John we really appreciated your topnotch service!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about John Novak Heating & Air Conditioning

Repairs & services to all makes of: Gas Furnaces Gas Fireplaces Central Air Conditioning Air Cleaners Also installing Whirlpool HVAC products Heat recovery ventilation systems (HRV) Humidifiers Gas Pipe Installs for, BBQ, Fireplaces, Stoves & Dryers Written Guarantees Rely on Ruud furnaces and air conditioners
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