Hillcrest Plumbing & Heating 1967 Ltd

Plumbing
Vancouver BC V5V 1A7
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Hillcrest Plumbing & Heating 1967 Ltd
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68%

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Reviews by rating (past 12 months)

Reviews for Hillcrest Plumbing & Heating 1967 Ltd

Average customer rating:
7 10 (88 reviews)

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Private User
Private User
Private User reviews Surrey, BC
2/10

Taps, tank guts replaced and toilet wax seal replacement

Normally I don't bother with these reviews, but again keep finding things that were not actually replaced. Original toilet handle fell off yesterday broke. Was supposed to have been replaced. My bad, I didn't examine each part they said was done, took 3 visits . Once didn't bring seals and parts. Remember paying for each visit. Different people. Took 2 and a half months to complete work between delays. No shows. Cancelled apts. Taps just spin to this day.. water comes out on or off. No regulating the flow. They said that's the way they work. We are an older couple, Just didn't want to have them back, obviously they send people who don't care Only thing that worked was the toilet wax seal replacement.

Approximate cost of services:
$740.00
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David in North Vancouver
David in North Vancouver
0 reviews Vancouver, BC
0/10

Beware for Seniors

BEWARE - this company preys on the elderly. My 96 year old mother who lives alone, spent thousands of dollars for many unnecessary visits and to replace parts that didn't need to be replaced. Then they provided a quote for $15,000 to dig up the sewer line, which we had another company look at and was totally fine... Shame on this company

Approximate cost of services:
$5,000.00
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Margaret in Surrey
Margaret in Surrey
1 review Surrey, BC
1/10

Water meter installation

Last summer I paid Hillcrest to prepare for a water meter from Surrey. They did the work promptly and I made the mistake of paying in full. Then they needed to apply to Surrey for an inspection so a meter could be installed. Despite many emails back and forth, they did not apply properly until I finally got someone from Surrey to contact them and walk them through the application process.This took 2 1/2 months. When the inspection was finally done, it did not pass for 3 reasons. They had to return and dig up my lawn again in order to comply with Surreys regulations. It did pass after the second inspection. However it had been 3 months since I hired them. In that time I continued to pay Surreys charge of $500 for 3 months of unmetered water.

Approximate cost of services:
$2,000.00
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Private User
Private User
Private User reviews Vancouver, BC
10/10

replacement of water tank

Hillside's Louis Rattlesnake came to fix a gas leak in our laundry room. He provided fixed the gas leak and noted that the water tank was leaking. He provided an explanation of the options and provided a quote for the work.
The next day Hillside's Anas and Munir came and replaced the water tank with a tankless water tank. It was a bit of a complicated job is our tight old basement.

All three of Hillside's employees were courteous and professional. The work was done with explanations at every step of the way. I highly recommend this company.

Approximate cost of services:
$6,000.00
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Susanne in Vancouver
Susanne in Vancouver
1 review Vancouver, BC
10/10

Jeremy did a great job

Jeremy did a few tasks at our condo, and was very honest and efficient.
We are so pleased with the job he did. Highly recommend this company, we always use them and are never disappointed! Thanks Jeremy.

Approximate cost of services:
$425.00
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Private User
Private User
Private User reviews Kamloops, BC
2/10

Plumbing work

More expensive to do same job than other company/plumber, sales guy didn’t fully disclose all the possible costs and blame customer for not asking, even they was asked what other costs we may expect. Did not proceed with full diagnostic procedure and communicate with customer before taking actions after hours of works without success. Owner/boss said would call back but never did.

Approximate cost of services:
$850.00
1 of 1 people found this review helpful.
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Rmarus
Rmarus
1 review Surrey, BC
8/10

Kitchen reno

We are undertaking a kitchen reno and decided to have our heating needs reviewed. We contacted three prospects using Homestars and Uncle Bill's Hillcrest Plumbing gave us the best advice. No nonsense straightforward honest opinion. Gaining trust is a big factor in choosing where to spend your hard earned money. Dan (?) Service Manager delivered in spades. We ended up contracting for a number iof small upgrades. My only negative factor was the trades-person that showed up didn't know the extent of the job beforehand and had to make three trips in order to complete everything. Not sure is this was an office issue or work ethic. Nevertheless, they did a great job in the end.

Approximate cost of services:
$2,000.00
2 of 2 people found this review helpful.
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Lorraine from Vancouver
Lorraine from Vancouver
5 reviews Vancouver, BC
10/10

Sink install, toilet and shower repairs, faucet install

Thank you Dan. I have been telling my colleagues, friends and family that when you need a plumber choose, Uncle Bill’s Hillcrest Plumbing.

After 3 years, Uncle Bill’s Hillcrest Plumbing returned to fix a failed sink installation. Not all jobs go right so when it goes wrong, this is a sign of a great business with truly superior customer service and workmanship. As well, please acknowledge Jeremy for his professionalism and work ethic during both his visits. You just made a customer for life for myself and my family. You have just given me back my faith in a truly great business model for the trades.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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AniCie in Vancouver
AniCie in Vancouver
1 review Vancouver, BC
6/10

Reasonable result

The service was not as satisfactory as we thought; however, they did fix our problem at the end. Our washroom required a new shower system and they did eventually found the right one for us as they promised.

Approximate cost of services:
$470.00
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Private User
Private User
Private User reviews Vancouver, BC
0/10

Sump Pump - haven't a clue

After a recommendation and reading good reviews I called Hillcrest to deal with a sump pump and water coming into my basement.
In summary, they did not diagnose the problem and left with water coming into my house and promising to follow up which they didn't. They checked and ruled out certain things which they said were working. That's fine but the main issue was not resolved.

I called another company who knew right away the minute they saw the situation.

In addition, I was quoted an hourly price. 2 men showed up, one clearly an apprentice. At the end I was charged double labor. I questioned this and was told it was a misquote and that 2 men are always sent for sump issues. In retrospect I shouldn't have paid this.

Not impressed and would not use this company again.

Approximate cost of services:
$350.00
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Company Response

There are 2 different Hillcrest Plumbing and we would like to make sure you are referring to the correct one. We don't recall this job. We are Uncle Bill's Hillcrest Plumbing.
Please email us your address at info@hillcrestplumbing.com and we will address this situation. If we overcharged you for service, we will certainly look into it.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hillcrest Plumbing & Heating 1967 Ltd

Hillcrest Plumbing & Heating has been providing Vancouver, Richmond, Surrey, Delta, Langley and Burnaby with plumbing and heating services for nearly 50 years. Hillcrest Plumbing offers competitive prices and guaranteed service. From our emergency hot water tank replacement service to the regular plumbing maintenance, Hillcrest Plumbing has a solution for ...
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