More expensive to do same job than other company/plumber, sales guy didn’t fully disclose all the possible costs and blame customer for not asking, even they was asked what other costs we may expect. Did not proceed with full diagnostic procedure and communicate with customer before taking actions after hours of works without success. Owner/boss said would call back but never did.
We are undertaking a kitchen reno and decided to have our heating needs reviewed. We contacted three prospects using Homestars and Uncle Bill's Hillcrest Plumbing gave us the best advice. No nonsense straightforward honest opinion. Gaining trust is a big factor in choosing where to spend your hard earned money. Dan (?) Service Manager delivered in spades. We ended up contracting for a number iof small upgrades. My only negative factor was the trades-person that showed up didn't know the extent of the job beforehand and had to make three trips in order to complete everything. Not sure is this was an office issue or work ethic. Nevertheless, they did a great job in the end.
Thank you Dan. I have been telling my colleagues, friends and family that when you need a plumber choose, Uncle Bill’s Hillcrest Plumbing.
After 3 years, Uncle Bill’s Hillcrest Plumbing returned to fix a failed sink installation. Not all jobs go right so when it goes wrong, this is a sign of a great business with truly superior customer service and workmanship. As well, please acknowledge Jeremy for his professionalism and work ethic during both his visits. You just made a customer for life for myself and my family. You have just given me back my faith in a truly great business model for the trades.
After a recommendation and reading good reviews I called Hillcrest to deal with a sump pump and water coming into my basement.
In summary, they did not diagnose the problem and left with water coming into my house and promising to follow up which they didn't. They checked and ruled out certain things which they said were working. That's fine but the main issue was not resolved.
I called another company who knew right away the minute they saw the situation.
In addition, I was quoted an hourly price. 2 men showed up, one clearly an apprentice. At the end I was charged double labor. I questioned this and was told it was a misquote and that 2 men are always sent for sump issues. In retrospect I shouldn't have paid this.
Not impressed and would not use this company again.
There are 2 different Hillcrest Plumbing and we would like to make sure you are referring to the correct one. We don't recall this job. We are Uncle Bill's Hillcrest Plumbing.
Please email us your address at firstname.lastname@example.org and we will address this situation. If we overcharged you for service, we will certainly look into it.
Went to Hillcrest (white, not yellow store) to look for a replacement tub cartridge and pressure balancing unit. However, given the age and brand, replacement parts were non-existent. I had to replace the valve body, which meant replacing the entire tub faucet unit. The plumber came as scheduled and was friendly. Took him over 3hrs to do the job and was not overly organized or prepared as he did not have with him simple parts and could not find tools for the job. Worse part was when work was done, there was no thorough checks and the soldering job was poor as the valve leaked when the water was turned on. The area of the gyp-rock wall of the cut-out behind the valve was a mess, which took me hours to wet clean (all walls, ceilings, floors, etc.) You would figure that when using a reciprocating saw, that a HEPA dust shroud be attached to reduce the dust. He did come back to re-solder, but something so basic, how does a professional plumber mess this up? In hindsight, the job was rather easy and I would have tackled the job myself if I had the parts and time.
Hillcrest serviced our Armstrong Furnace (about 12 years old) in our recently purchased home. At the completion, no message from service agent regards any concerns or issues, next service etc. Went to check the furnace after service agent left, and noticed that the filter was not present - not mentioned by agent. Called Hillcrest, and they were less than helpful. Will not use them again.
We are sorry to hear about this Peter. Not sure if you are aware but there are 2 different Hillcrest Plumbing companies. Do you know if you used the ones with the white trucks or yellow trucks?
We were not getting heat in the basement and suspected that one of the baseboard pipes was plugged. Called up Hillcrest booked an app. Service guy showed up and knew exactly what to do - flushed out line with high pressure and got the water flowing thru again. Although overall cost was not expensive and guy was cool BUT he tried to charge me a "$50 truck fee" - what is that about???
I was so disappointed from start to finish with Hillcrest. So overpriced and not an understanding of good style. They fired my project manager 1/2 way through the project, the vanity and tap they chose (and charged me a lot for) was the cheapest piece I've ever seen and the grout is all different colours. To top it off, the drywall and paint is lumpy and now I need to get it all re-done. I would NEVER use this company. You could get the same product doing it yourself and going to home depot.