The Home Improvement Group - THIG

Formerly Mr Rescue
Handyman Services
200 Matheson Blvd. West, Suite 203C Mississauga ON L5R 3L7
Write a Review
Write a Review
HomeStars
Handyman Services
The Home Improvement Group - THIG
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Home Improvement Group - THIG

Average customer rating:
9.5 10 (325 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
8/10

Electrical work done well

Electrical work on malfunctioning lights was done very professionally. Thanks for being on time and for getting the job done right.

Was this review helpful?
Company Response

It was a pleasure working with you. Glad we could accommodate your needs promptly. Please keep us in mind for your next renovation.

Stay Safe
Regards
Christine

Mario in Toronto
Mario in Toronto
1 review Milton, ON
1/10

Deck staining

Hired for a deck staining project end of summer 2019. I was upset last year with staining work. Summer of 2020 deck was in bad shape already. THIG came back and re-sanded and stained areas under their warranty to correct issues which was great. Deck looks better. However, they are very difficult to deal with and Lack accountability and within their office at the expense of the customer. The people that came to do the work were great. I will never work with this company again.

Review has 1 previous version
Was this review helpful?
Company Response

Hi Mario. The Home Improvement Group stands behind its work and warranty. We came back redid your deck and did extra work at no cost, we even covered most of the cost of the stain. You were very pleased with the end result and the continuous follow up throughout the project. You graded us at a score of 8 and then altered your score to a 1. Your deck looked great and we completed it in a timely manner. Its a shame that you altered your score 2 times. We pride ourselves in customer service and good quality work, and that's what your received.

Regards
Christine

Mehdi
Mehdi
0 reviews Toronto, ON
9/10

Kitchen island

They created a kitchen island addition with cabinets and quartz. Very nice.

The work was professional and timely.

Was this review helpful?
Company Response

Thank you so much for your kind comments. Our Trades take great care in providing excellent service for our customers. We all appreciate great feedback and look forward to future Opportunities that may come up.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
416-477-4500

Tconde
Tconde
2 reviews Vaughan, ON
10/10

Kitchen Reno

I have dealt with the Francine, Christine and Shauna on a number of home renovations and they are extremely professional. I'm extremely picky and they have always answered all my questions and provided me with advice. I strongly recommend the Home Improvement Group for any home renovations, you wont be disappointed. Thank you for making my vision come to life

Was this review helpful?
Company Response

It has been a pleasure working with you and value you as a repeat customer and we look forward to working with you in the future.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Raoul
Raoul
0 reviews Toronto, ON
8/10

Installation of wall and french doors in bedroom and painting them

Jean-Paul (project manager) came by to see the work area, discuss options and take measurements for the estimate. THIG went through my condo management's approval process to get approval for the work. Vic and his team did the work of framing, installing drywall and doors and painting.

The end result looked pretty good, although not perfect since there are a few small gaps between the frame and trim that can be seen, but these do not detract from the overall look too much. I was happy with the competitive pricing offered for the job, although there was some confusion since the estimate did not include the cost of doors and frame, which I had to buy. The doors and frame I bought were not what they expected and this led to some late additional costs (about 10% more). Ideally, we should have discussed the materials to be bought in greater detail up front to avoid potential snags during the work.

Overall, I am happy with the work done and the time taken to do the work. It was efficient and done within 1 week. Everyone at THIG was responsive and professional throughout and they made it easy to work with them.

Was this review helpful?
Company Response

Hi Raoul:

Thank you for your review. The feedback is very informative and helpful to make us a better Company in communicating details that tend to be taken for granted.

We look forward to future projects with you.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

alexwalter1320
alexwalter1320
0 reviews Toronto, ON
10/10

Stucco Ceiling Repair

The Team at THIG are true professionals. My repair work required a specific skill set which the Foreman Les was able to source. All interactions with the company were prompt, professional and oriented to finding the solution that worked for us. The cost of the work was fair and transparent. I highly recommend using THIG.

Was this review helpful?
Company Response

Hi Alex:

Thank you so much for the great review. It was a pleasure working on your project and our Team appreciates the positive review as everyone at The Home Improvement Group strives to achieve the best results for each and every project we work on.

Our sincere thanks.

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
416-477-4500

Lori-Ann
Lori-Ann
2 reviews Mississauga, ON
8/10

Dry wall and ceiling repair of kitchen and main bathroom

Jean-Paul managed the project and he was good, but perhaps could have checked in with us more often and did a final check on the work. There was also some miscommunication with billing, however, the company was quick to apologize and admit their error.
The sub-contractor Dwayne who did the dry wall was excellent. Thorough, meticulous and very easy to work with.
We did have some issues with the electrician John. We feel he should ensure that all electrical fixtures are in good working order before signing off. Also, provide proper lightbulbs should customers not have the correct ones. The light fixtures should all be working when the job is complete. After a formal complaint, the work was completed to our satisfaction though.
I would recommend Home Improvements, just be prepared to manage the project on your own.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Lori-Ann:

The Home Improvement Group takes pride in all the work we do for our customers. We want to thank you for your business and we appreciate your feedback. Positive feedback like yours will help us in our endeavour to achieve the high quality of workmanship and management we want to offer all our customers.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
416-477-4500

Joy
Joy
2 reviews Toronto, ON
9/10

Laundry room renovation

Renovation of laundry room, new drywall, floors, painting and a few other miscellaneous projects around the basement. Overall happy with work and professionalism from the crew, cost was a bit higher than I anticipated, but would recommend for further projects.

Was this review helpful?
Company Response

Hi Joy:

It was a pleasure working with you and appreciate the positive feed back on the work Scott & Luke did for you. Les and his Team work very hard to make sure our customers receive the best possible service for their projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

doanco3
doanco3
0 reviews Mississauga, ON
10/10

Flooring and garbage removal

The team was on time and on budget for our small flooring project. Looking forward to working with them in the future.

Was this review helpful?
Company Response

Thank you for the positive feedback for our Team. It was a pleasure working with you and we look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

A
A
0 reviews Toronto, AB
10/10

Guest bathroom upgrade, painting both bathrooms and minor repairs in main bathroom.

When we called Les came to look at the bathroom, he was very professional and gave us good advice about the job we outlined for him.
The job started right on time with Aldo in charge of the crew. They always showed up on schedule and were friendly, professional and very capable.
Communication with Les, Aldo and the Home Improvement office was excellent—-I really appreciate getting responses to calls and emails promptly—
which made it so much easier and pleasant for us. I would, without any reservations, highly recommend this company to do renovation and painting work.
Thank you.

Was this review helpful?
Company Response

Thank you for your kind words. We take every job serious no matter the size and follow through till the end. We have a great team on the front line and behind the scene that make sure your project runs seamless. I am very happy your guest bathroom was all you envisioned and was completed in a timely manner.

All the best and look forward to working on your next project.

Regards
Christine

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

Call or email us 7 Days a week for Service. The Home Improvement Group is the premier One Stop Shop for all of your home and office renovations needs. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and Mr Rescue. We service work form $400. 00 ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Handyman Services pros in Campbellville?