I hired them to fix what should have been a simple job so I could proceed and sell my townhouse. The shower floor / surrounding tiles had rotted due to a slow leak over the last decade. This required to replace the shower floor, lower surrounding wall and tiles.
What should have been a 2-3 week job took 2 months with continuous delays. Unfortunately I had to do more follow-up than expected on scheduling the work, materials to be ordered and confirming delivery time of materials that should not be the customers responsibility.
Areas of concern included not verifying the amount and the required materials ordered, delays in delivery on the day of work as the contractor was not on site early to receive the material, and putting in an incomplete address for delivery all contributed to the impact in the timelines.
Alex (contractor) actually did a great job as shown by the photos. I just wish throughout this entire process, there was better coordination and communication as I found myself wondering why I had to be so actively involved in essentially "project managing" the activities. As a customer, I believe I should have the peace of mind that the work is being adequately planned and executed by THIG without necessitating my constant intervention.
At least they listened to me and provide me a partial credit back for project management fees. If you plan to use this company please ensure you have a complete list of materials and an accurate schedule before the work begins.