The Home Improvement Group - THIG

Formerly Mr Rescue
Handyman Services
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92%

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Reviews by rating (past 12 months)

Reviews for The Home Improvement Group - THIG

Average customer rating:
9.6 10 (263 reviews)

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Bayview V.
Bayview V.
1 review Toronto, ON
10/10

Moisture problem solving, plaster crown moulding replacement, plaster patching and painting

Douglas listened to our issue and developed a plan to troubleshoot it and resolve it. The work was done well and as scheduled. The team was careful and worked cleanly (particularly considering it was plaster!). And the replacement crown moulding is a perfect match with the previous. Plaster repairs and painting were done efficiently without rushing.
We are very pleased and impressed.

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Company Response

Thank you for your review. Our goal at The Home Improvement Group is to have you as a customer for life. Our highly qualified team understand the importance of good customer service and quality work. Enjoy your renovation.

Regards
Christine

Private User
Private User
1 review Toronto, ON
8/10

Ceiling crack repair

THIG renovated our ceiling and we noticed a crack a month later. When I asked this be fixed, it was handled efficiently and quickly. Than did a great job. It was fixed under warranty.

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Company Response

The Home Improvement Group stands behind its work and provides a real warranty. We pride ourselves in customer service, glad we fixed your crack. Thanks for your review

Hope to work with you again in the future.

Regards
Christine

N M.
N M.
1 review Mississauga, ON
10/10

Flooring, painting

Wonderful reno job - on budget, on time!
Douglas Parra at The Home Improvement Group is a very competent and reliable project manager. Douglas was very patient and accommodated many changes we made to the original plan and provided invaluable feedback during the entire process that helped us to focus on what was important. The entire crew was very professional and trustworthy and did an excellent job. Our project was completed ahead of schedule and we are extremely satisfied with Douglas and his crew and will most certainly hire him for our future projects.

1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We pride ourselves in good quality work, communication and integrity. Douglas goes above and beyond to make sure his projects run smoothly and that the customer is happy with the end result. Look forward to work with you in the future.

Regards
Christine

marijana
marijana
1 review Oakville, ON
10/10

Basement Renovation: laminate baseboards & installation for floor and stairs including staining, painting and mudding of drywall

Jean Paul was professional and followed up with us every step of the way. I was particularly encouraged when I received the estimate a few hours after in-person visit of the basement renovations.
All the contractors were fast while proving exceptional quality.

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Company Response

Hi Marijane, thank your for your kind review. Jean Paul is dedicated to exceptional customer service and quality work. Our goal is to go above and beyond to make your experience with us a great one. Looking forward to work with you in the future. Enjoy your new space.

Regards
Christine

Private User
Private User
1 review Toronto, ON
1/10

Not worth the money

I paid for some work to be done in my kitchen as I had a renovation from hell.
The carpenter they sent was always late , left work early for the day , which caused me to pay for more time.
They brought some material but charged me 30 percent more than the original price they paid for it.

I would not use them again or refer them

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Company Response

Hi Private User,

I'm sorry to hear that you were unhappy with the service you received. Unfortunately if you don't inform our company that you had such issues then we don't have the opportunity to rectify them. As for the material cost, if you purchase the handyman of the day service it is for 7.5 hours for labor only per day. All materials are an additional cost. If you require the handyman to purchase your materials then we charge a 30% handling fee on top of the cost of materials to pick them up for you. This is stated in all email correspondence for the daily handyman services and disclosed by our customer service team upon booking. If there is an issue with your invoice pertaining to the hours of service please feel free to contact our office directly and request to speak with our finance department to correct any discrepancies with your invoice.

Kind regards,

The Home Improvement Group
416-477-4500

Travelchick
Travelchick
1 review Toronto, ON
8/10

Kitchen Renovation

I hired THIP for a complete kitchen renovation. Demolition and initial prep work was done quickly. The tradesmen were professional and completed their work on time.
Unfortunately the upper cupboards were not measured properly and so they had to be replaced. Asina Cabinets to their credit did eventually replace the upper cabinets and installed the rest of the cabinets well.
My real complaint was with the counter installation (Asina). As this was a condo and there are restrictions on height we needed to make a cut in the granite. The installers had planned a very obvious and ugly cut so I had to let Douglas the project manager intervene to ensure it was done correctly. After his intervention and some back and forth we finally agreed on the cuts. The initial install was done very poorly however so we had to call them back twice to fix the flaws and even out the finish. This caused quite a bit of stress as I had selected an expensive piece of granite. In the end, it all came together. Thanks to Douglas for his invaluable skills and help. He helped this project get completed properly and to my complete satisfaction. I would recommend The Home Improvement Group. Ask about the subcontractors they will be using and vet them as well.

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Company Response

Thank your for your feedback. Every renovation has its opportunities, we are glad that Douglas was there to support you and make things work out in the end. Enjoy your new space.

Regards
Christine

Tonia in Toronto
Tonia in Toronto
1 review Toronto, ON
10/10

Bathroom paint

We had planned to start a repair and paint job of our condo bathroom when it began looking like more of a professionals skill would be needed. Thankfully after contacting The Home Improvement Group they advised having someone come out to provide a free assessment on just how much work was needed to get it looking great. Jean Paul was very professional and attentive to what we wanted to have done and the estimate he gave was extremely reasonable. Melanie at THIG was able to get us scheduled very quickly and seemlessly. Joe and Thane were friendly and a pleasure to deal with. They arrived on time and worked quickly and diligently to get the job done and made sure all our issues were addressed. I know that if we needed any future home renovations I wouldn't hesitate to use this company again. Great job!

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Company Response

Hi Tonia,

Thank you so much for your review.
Jean-Paul fantastic to work with as you mentioned he is very professional and attentive to his clients. He ensures the best quality for his customers and goes above and beyond for them. Joe and Than are a great team to have working for you. I happy to know that you had such a positive experience and hope you will contact us again for any of your future projects.

Kind regards,

Melanie

Silvana Z.
Silvana Z.
1 review Mississauga, ON
10/10

Kitchen Repair

Project manager Douglas Parra a great guy to work with. Told him what I needed done, and he made sure the crew got it done. And to his crew...an excellent job! Thank you. I definitely recommend them to do your home project(s).

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Company Response

Hi Silvana,

Thank you for your review.
Douglas really prides himself on a job well done and happy clients.
We look forward to working with you on your next project.

Kind regards,

Melanie-The Home Improvement Group

neil
neil
1 review Toronto, ON
10/10

Basement renovation

Douglas did a good job of coordinating the renovation work on multiple floors of my house which required different trades. Any concerns were addressed directly by him to make sure I was satisfied which was appreciated. Overall I was very happy with the job that Douglas and the team did on my project.

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Company Response

Hi Neil,

Thank you for your review.
Douglas works very hard to provide the best service for his clients. He will be pleased to know that you are happy with the results.

Kind regards,

Melanie-The Home Improvement Group

Roger M.
Roger M.
4 reviews Oakville, ON
10/10

Absolutely stunning transformation

The moment we met Douglas from The Home Improvement Group after meeting several other contractors, we knew this was not only the company we wanted to work with but this was the guy that understood what we wanted.

Throughout the process Douglas was extremely helpful, courteous and professional and was very accommodating.

The transformation of the rooms are, night and day. I would highly recommend The Home Improvement Group to anyone looking for a job done the right way.

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Company Response

Hi Roger,

Thank you for your review.
Douglas is one of our top renovation advisers. Douglas is very professional and makes sure that his clients get the best service and workmanship.
I will pass along your compliments to Douglas.

Kind regards,

Melanie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

Call Us 7 Days a week for Service. Open Every Saturday and Sunday from 10:00 am to 4:00 pm.

The Home Improvement Group is the premier one stop shop for all of your home and office renovations needs. We have multiple divisions such as Perfect Painter, Affinity Renovations, Power Electrical, Perfect Handyman and Mr Rescue.

We service work form $300.00 to $500,000.00 from our Painter and Handyman of the Day Service to our Service Truck with a 3 hour minimum to Home Additions and Major Renovation and Structural work. We want to earn your trust and as a family owned business that delivers on providing outstanding home renovation work.

Not convinced we have enough renovation reviews please see Perfect Painters & Home Renovations Services for a more detailed list on reviews for larger projects.

We have a commitment to Quality work and dealing with a no risk contractor and we will always compete for your business.

CATEGORIES
Handyman Services, Basement Renovation, Decks, Plastering, Plumbing, Renovation Advisors, Stair Builders, Tile & Stone Contractors, Stucco, Design/Project Management, Design/Build, Condominium Renovations, Structural Engineering, Paint & Wallpaper Contractors, Moldings / Mouldings, Kitchen Planning & Renovation, Bathroom & Kitchen - Fixtures & Accessories, Bathroom Renovation, Cabinetry & Millwork, Carpenters, Demolition, Electricians, Floor Laying & Refinishing, General Contractors, Home Additions, Interior Design, Kitchen & Bathroom - Cabinets & Design, and Drywall Contractors
PRODUCTS
Interior Painting,Exterior Painting,Residential Painting and Commercial Painting,Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in provide you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement Underpinning and Waterproofing,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thehomeimprovementgroup.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
60
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call Now
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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