Dan Mac Plumbing & Drain Service Ltd

Plumbing
Toronto ON M8Z 2Z2
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Dan Mac Plumbing & Drain Service Ltd
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84%

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Reviews for Dan Mac Plumbing & Drain Service Ltd

Average customer rating:
8.9 10 (84 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Repair

Late on a Friday afternoon Sam came to repair a leak. We needed to shut off the water when it happened and thank goodness he could come. He is so upbeat and pleasant. We really appreciate this great service and it was a pleasure to meet such a professional and knowledgeable service provider.
We highly recommend Sam and would definitely call Dan Mac Plumbing again.

Approximate cost of services:
$300.00
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D. Bell in Mississauga
D. Bell in Mississauga
3 reviews Mississauga, ON
4/10

Blocked Drain

Have used Dan Mac quite a few times in the past but the most recent time was a huge disappointment. We called regarding a plugged toilet drain that was causing flooding in the basement. Their plumber came out, removed the 2nd floor toilet and snaked the drain. Believing the line had been cleared he reinstalled the toilet and we paid the $550 bill. Next morning while my daughter was showering there was a huge amount of water pouring in the basement from the same line that had been snaked the night before. Called Dan Mac who sent out a different plumber. This time he removed the Powder Room toilet and snaked from there. It was a long process but eventually he seemed to unblock the line. Presented us with a $700 bill. I did not authorize the payment to be put on our credit card and requested the owner give me a call to discuss. The following day, again the drain was showing signs of blockage and they sent a 3rd plumber out, this time with a camera. Using the camera he was able to see where the blockage was and it was snaked and cleared. No bill was given to us for that visit. Several days later we saw that they had gone ahead and processed the payment of $700. So now we had paid $1250 to clear a blocked drain. Twice I have called the office and asked to speak to Wayne who is one of the owners to discuss. Both times told they would pull my invoice and give me a call back. Have never heard from them. Disappointed that he has never called to discuss. I feel an invoice of $1250 is excessive and if a scope had of been used on the initial visit the following 2 visits would not have been necessary, nor would we have lost the items we had to throw out due to being soaked with less than clean water. We had no issues with any of the 3 plumbers who came out, all were nice guys, but the final cost is not acceptable and Dan Mac's lack of willingness to return my calls to discuss are not very professional.

Approximate cost of services:
$1,250.00
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Chris
Chris
1 review Toronto, ON
10/10

Clogged kitchen sink/drain pipe

We have used DanMac on a number of occasions over the last few years for a number of different plumbing and drainage issues and have always been satisfied with their service. Our most recent requirement was to have our clogged sink drain and pipe cleared and also requested a camera check on our drain connection to the City sewer. We highly recommend their young plumber Sam. He is extremely personal, competent and professional. He took the time to explain everything he was doing, showed us the problem, progress and results together with recommendations on how to avoid future problems. We could not wish for better service. Thanks Sam!

Approximate cost of services:
$400.00
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ChristinaP
ChristinaP
1 review Toronto, ON
10/10

Sam saved us thousands of dollars!

We had a clogged building trap and water kept backing up. We tried several bottlers of drain opener (Scram and Drano) and could not get relief. Sam from DanMac came within 2 days of us calling him. He walked us through everything he was doing in a friendly and educational way. When using the camera, he explained to us what we were looking at. He tried snaking our drain from the toilet, then again from the floor drain but the clog persisted. Sam then snaked from the fresh air inlet (breather) in a crawl space in our basement and dislodged several pounds of waste and debris from the house trap! Amazingly, Sam was able to snake through our house trap to the other side, saving us tens of thousands of dollars and preventing us from breaking out our porch and basement.

He fixed some other minor issues he found while there and we were back up and running within 2.5 hours.

We will always call Sam from DanMac for our future plumbing and drain needs. [And we will NEVER use "flushable wipes" again!]

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Michael and Alan in Toronto
Michael and Alan in Toronto
2 reviews Toronto, ON
10/10

A Problem-Solver

I have an old clawfoot bathtub. The diverter was not working properly anymore, 5 years after replacing the taps. I bought new taps and booked Dan Mac to install the new taps. Eric, the plumber who arrived, thought he could fix the diverter, which would mean I wouldn't have to spend almost $600 on the new taps. Not only was he able to fix the diverter on the old tap, but he also replaced the tub plug, which was not working well. I am very impressed with Eric's troubleshooting skills and very grateful that he didn't need to install new taps. I was able to get a full refund on the taps, so Eric not only solved the issue, but he saved me a lot of money as well. I was impressed with his desire to save the customer money while solving the issue. I wouldn't hesitate to recommend Dan Mac in future.

Approximate cost of services:
$275.00
1 of 1 people found this review helpful.
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teresa
teresa
0 reviews Toronto, ON
10/10

Leak on supply line

There was an unknow leak from my master bathroom that was not able to diagnosed by two contractors.

I called a few plumbing companies/plumbers that I trusted and worked with before, unfortunately, they were all occupied and wont be able to come until few days later. But I need to the leak to be fixed right away.

Dan Mac was recommended by a restoration company and they could come the next day.

Sam came on time with his mask on. He observed the problem, communicated well and explain every step along the way. His decision making process has consideration of cost in mind, while he also took the time that is needed to complete every step/task thoroughly.

After few hours of serious digging, he found a broken pipe that was damaged by a nail in a very very hidden spot and caused the subtle consistence leak!!! Good job Sam!

After that, he also help to diagnose another plumbing problem after the first job.

I know good plumbing service can be hard to come by sometimes. I appreciate the great, honesty and patient service I received today and will definitely put Dan Mac on my contact list for any future project. Thanks you.

Approximate cost of services:
$500.00
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Drew in Toronto
Drew in Toronto
6 reviews Toronto, ON
10/10

Blocked Drain

Had a blocked main drain. Sam, from Dan Mac, assed the blockage and determined the best solution was to enter the crawl space and use the heavy duty auger to clear the blockage. The service was timely, professional and friendly. The services and invoice were explained clearly.

Have used Dan Mac before and I continue to be impressed with their level of service and on the clarity on the charges for their work.

Highly recommended!

Approximate cost of services:
$600.00
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Todd Train from Scarborough
Todd Train from Scarborough
2 reviews Toronto, ON
0/10

Don't bother calling them unless you know what the problem is

Had a leaking bathtub hose, plumber came, thought it was a washer, came back with a washer that did not fit, was not the issue and left with me to fix my problem by myself. what a waste of my time and money and my issue still persists. they did offer me $50 off the install of a whole new taps system that would cost me $250+ instead of the $40 replacement hose and fitting i found after visiting 6 stores.

Approximate cost of services:
$240.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

so disappointed...

If you have a 13 year relationship with DanMac and thought they'd treat old customers with care. Think again! I have used DanMac for 5 properties that I own for over 13 years. They came to fix something in April for $680, only to find out that the same problem persisted and they charged me $400 for a visit to tell me exactly the same information that they had in their notes?! I called to discuss it and the owner refused to adjust anything. I guess my business wasn't worth it to him.

Not to worry, I found another plumber that is timely and far more professional with my tenants. They did a fabulous job for my big jobs, ie. replacing the city led pipe and the old pipe connected to the toilet for up to $1000 less than DanMac's quotes. IF you want better service, polite & lower costs? Easy decision. Call anyone else on HomeStars.

Approximate cost of services:
$680,400.00
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Hodgy
Hodgy
8 reviews Toronto, ON
10/10

Replace cracked hose bib pipe

Great experience using DanMac plumbing. They were very professional, friendly and quick. I had a pipe freeze and crack and they replaced it. The pipe ran from behind our sink out to the back patio hose bib. Would definitely use them again in the future (hopefully, no more burst pipes though)

Approximate cost of services:
$450.00
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Company Response

Hello Hodgy. Thank you for taking the time to share your positive feedback about the service. We will pass it on to our serviceman.
Happy Canada Day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dan Mac Plumbing & Drain Service Ltd

Established in 1987, DanMac Plumbing & Drain Service Ltd. is a full service company that can meet all of your residential and industrial plumbing needs. Specialties include: drain repairs and replacements, camera inspections, clearing of Sewer blockages and Roots in drains. Water service replacement, Torpedo water service. Waterproofing, and we ...
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