Orella Group

Plumbing
Burlington ON L7L 5N7
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Plumbing
Orella Group
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98%

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Reviews by rating (past 12 months)

Reviews for Orella Group

Average customer rating:
10 10 (30 reviews)

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Atul in Mississauga
Atul in Mississauga
1 review Mississauga, ON
10/10

Faucet issue in bath tub

I have two Pfister faucets in the bath tub those were installed few years ago. Recently these faucets started leaking. Mr. Malcom visited my house and had a look on these faucets.

As cartridges need to be replaced, he ordered the required parts , kept following up with the company and kept me updated regularly. Once the parts arrived he fixed the issue in no time.

Mr. Malcom is reliable, professional and friendly. He arrived on time as scheduled and provided some insight as to what was needed and made recommendations.

Thanks again for your help and support.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for taking the time to share your positive experience with Mr. Malcom and our services! We are delighted to hear that the faucet issue was resolved efficiently and that Mr. Malcom’s professionalism, punctuality, and insights were helpful to you.

We take great pride in providing reliable service, and it’s wonderful to know that you found the process smooth and satisfactory. If you ever need further assistance or have any questions, don’t hesitate to reach out.

Thanks again for your trust and kind words!

Mike
Mike
1 review Hamilton, ON
10/10

Sump pump replaced and back up installed

I wanted to replace my current sump pump as it was over 20 years old and also install a back up system.
Adam came over and discussed everything with me. Explained to me what was needed to get done and gave me a quote for the work. He was very thorough and knowledgeable. Great to deal with!
We scheduled the work to be done a few weeks later
Install was done by Malcolm. He was also awesome to deal with. The job was completed exactly as we discussed. Malcom did a great job on the install and Showed me everything that was done and explained how it works. He also cleaned up so there's was no mess left behind.
I am looking forward in the next couple of weeks to having all 3 bathroom vanities replaced plumbed and installed by Adam and his team.
I would highly recommended Orella Group for your plumbing needs!

Approximate cost of services:
$1,800.00
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Company Response

Thank you so much for the wonderful review! We're thrilled to hear about your positive experience with our team. It was a pleasure working with you to replace your sump pump and install the backup system. We're glad that both Adam and Malcolm could provide the thorough and knowledgeable service you deserve.

We appreciate your kind words and look forward to working on your bathroom vanities soon. Thank you for choosing Orella Group for your plumbing needs and for recommending us. We’re here whenever you need us!

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1 review Mississauga, ON
10/10

Faucet Replacement

Malcolm was super helpful and he provided excellent service.
Appreciate the hard work and fully recommend their service.

Approximate cost of services:
$100.00
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Company Response

Thank you so much for your kind words! We're delighted to hear that Malcolm was able to provide excellent service and be so helpful during your project. We truly appreciate your recommendation and are always here to help with any of your plumbing needs. Thanks again for choosing Orella Group!

Tracie
Tracie
1 review Hamilton, ON
10/10

Easy to work with from initial contact to final service

They reached out to me and were very easy to book a service call with. When the service provider came he was so friendly and provided all the information I needed to make a decision. I decided to go with them for the job, installing a water line to my refrigerator, and it was done very quickly and he did a great job. No complaints, will contact them again for future work.

Approximate cost of services:
$470.00
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Company Response

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team strives to provide friendly and informative service, so it's great to know we met your expectations. We're glad you're happy with the water line installation and look forward to assisting you with any future plumbing needs. Don't hesitate to reach out if you need anything else!

Steph P
Steph P
2 reviews Brampton, ON
10/10

Ceiling leak and faucet replacement

Master bathroom tub was slow to drain. Had a leak from the ceiling. Malcolm gave a step by step plan on how to figure out the leak.
Replaced a few items but leak was still there.
Last resort was remove part of ceiling. Malcolm found the issue. A crack in the trap was causing the leak. Installed a new one, the leak is now gone. He also replaced our kitchen faucet.
Malcolm is very knowledgeable and kind. He explained every step he was taking. My husband and I knew we were in very capable hands. We will definitely be having Malcolm back to the house for any of our future plumbing needs.!!

Approximate cost of services:
$650.00
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Company Response

Dear Steph P,

Thank you for your detailed review. We're thrilled to hear that Malcolm was able to resolve the issues with your master bathroom tub and ceiling leak. It's great to know that his step-by-step approach, expertise, and clear communication made you feel confident in the work being done. We're also glad he could assist with replacing your kitchen faucet. Your kind words about Malcolm's knowledge and kindness are much appreciated. We look forward to assisting you with any future plumbing needs.

Best regards,
The Orella Group Team

David
David
1 review Hamilton, ON
10/10

Leak in ceiling inspection

I reached out to Orella group with a concern I had regarding a leak. They worked to accommodate my schedule even though they were fully booked. Came out and provided excellent advice and assurance. Won't hesitate to reach out again should the need arise.

Approximate cost of services:
$0.00
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Company Response

Dear David,

Thank you so much for taking the time to share your positive experience with Orella Group. We're delighted to hear that our team could accommodate your schedule and provide the advice and assurance you needed regarding the leak. Your satisfaction is our top priority, and we're thrilled to know that you won't hesitate to reach out again in the future. Should you have any more concerns or need assistance, please don't hesitate to contact us.

Best regards,
The Orella Group Team

Natalie in Toronto
Natalie in Toronto
4 reviews Milton, ON
10/10

Leak in shower faucet

I had a leak in my shower faucet which needed the cartridges replaced. Orella Group was busy, but found time to fit me in to resolve the issue. Jack was a very professional and knowledgeable young man. He replaced the cartridges and answered all of my questions. The cost for the service was very reasonable. I highly recommend Orella Group.

Approximate cost of services:
$150.00
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Company Response

Dear Natalie,

Thank you for sharing your experience with Orella Group. We're glad to hear that we could find time to fit you in despite our busy schedule. It's wonderful to know that Jack provided professional and knowledgeable service, answered all your questions, and resolved the issue with your shower faucet. We strive to offer quality service at reasonable prices, and your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance.

Best regards,
The Orella Group Team

Phillip
Phillip
1 review Hamilton, ON
10/10

Excellent

Super helpful & excellent service/communication! Appreciate the hard work and fully recommend their service.
Adam was very knowledgeable & actioned our plan accordingly.

Approximate cost of services:
$300.00
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Company Response

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our service helpful and that Adam provided excellent communication throughout the process. We take pride in delivering top-notch service and ensuring that our customers' needs are met. Your recommendation means a lot to us. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!

Private User
Private User
Private User reviews , ON
10/10

Plumbing

Professional, reliable company. Was able to complete the work in a timely manner and the prices were fair.

Approximate cost of services:
$500.00
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Company Response

Thank you for the review. We appreciate the kind words.

13-Antwerp
13-Antwerp
1 review Welland, ON
10/10

Plumbing Service

Adam and his team at Orella Group were an absolute pleasure to work with from beginning to end. They were communicative, punctual and professional and its evident that they truly take pride in their work. Would gladly recommend them to anyone needing any plumbing work done to their home or commercial space.

Approximate cost of services:
$1,000.00
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Company Response

Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Orella Group

Orella Group is your one-stop solution for all things plumbing. Covering everything from plumbing repairs and drain cleaning to new builds and service, we provide a level of honesty, integrity and transparency unrivalled by our competitors. We're building better, together.

Plumbing, Plumbing service, Plumbing rough-ins, Plumbing repairs, toilet installation, faucet installation, shut-off valve replacement, backwater valve service, toilet auger, water shut off installs, ice-maker and fridge line installations, cartridge replacements, drain line augers, sink drainage re-pipe, bathroom sink installations, water line disconnects, faucet replacement, hose bib install or replacement, toilet flange repairs, relief valve installation, water heater service, mixing valve replacements, pipe cleaning, drain camera, drain cleaning.

CATEGORIES
Plumbing, Drain Services, Drainage Contractors, and Water Filtration & Purification
SERVICES
drain cleaning, plumbing repairs, plumbing installations, drain camera, backwater valves, toilet repair, toilet installations, vanity installations, leak repair, leaky faucet repair, faucet installation,
SPECIALITIES
drain cleaning, plumbing repairs, plumbing installations, drain camera, backwater valves, toilet repair, toilet installations, vanity installations, leak repair, leaky faucet repair, faucet installation,
WEBSITE
https://www.orellagroup.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cash, Cheque, Credit Card, E-Transfer
LICENSES
Master Plumbing, Backflow Certification, Cross Connection Certificate
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
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