I paid for 5 yr extended warranty and my washer has had the same problem for over 4 years with at least over 4 service calls but no one is willing to replace the faulty washer & they're just going to wait till my warranty expires. Transglobal is the warranty company and their customer service is horrible with no shows and long wait time for parts. I've been wo a washer for 3 weeks with no end in sight. The company looses all previous record of service calls to avoid replacement. It's horrible...buy elsewhere.