The saleswoman was very helpful when I went in to purchase a new fridge. She listened to my needs and sold me exactly what I wanted at a reasonable price. After the delivery I realized there was a shelf on the door missing and so I called the store. They told me they needed me to tell them the model and serial number of the fridge and it would be just as easy for me to call Whirlpool myself. I was not impressed with the after care and will keep that in mind in future.