Jennifer was amazing to work with. She looked out for our best interest and helped with design/colour choice that will be suitable. I highly recommend Jennifer as the go to person if you are looking to buy new furniture.

Amazing service from all levels of staff. I was able to find everything needed to furnish my new apartment. The manager had the best recommendations to help my space looking amazing.

Title: Extremely Disappointed with Arrow Furniture's Lack of Delivery and Empty Promises

Rating:

My experience with Arrow Furniture, particularly the Mississauga branch, has been nothing short of a nightmare. I made a significant purchase for my daughter's bedroom as a special birthday gift, expecting a smooth and timely delivery. Unfortunately, what followed was a series of broken promises, delays, and empty assurances that have left me extremely frustrated and disappointed.

At the time of purchase, most of the items I selected were supposedly in stock. The sales representative assured me that I would receive two deliveries: the first in early June and the second once the remaining items became available. Excited and hopeful, I eagerly awaited the delivery dates, only to be continuously let down.

Now, we find ourselves well into mid-July, and not a single item has been delivered. Multiple calls to their customer support have been met with little to no assistance or concrete information. The branch manager, whom I have spoken to on several occasions, has repeatedly offered empty promises and excuses, but has failed to deliver on any of them.

What deeply concerns me is the complete lack of accountability and transparency from Arrow Furniture. They seem to have no regard for the importance of keeping customers informed and up-to-date on their order status. Each time I reach out for an update, I am met with vague responses and no clear resolution in sight.

The absence of effective communication has caused significant inconvenience and distress. The birthday gift I had planned for my daughter has been delayed indefinitely, leaving her disappointed and me feeling utterly helpless. It is disheartening to witness such a lack of professionalism and customer care from a company that claims to prioritize customer satisfaction.

Furthermore, the lack of empathy and understanding from the branch manager has been truly disconcerting. Instead of taking ownership of the situation and actively working towards a resolution, I have been met with empty promises and little action. It is clear that Arrow Furniture fails to grasp the importance of delivering on their commitments and valuing their customers' time and trust.

In conclusion, I strongly advise against purchasing from Arrow Furniture, particularly the Mississauga branch. Their inability to fulfill promises, provide timely deliveries, and offer satisfactory customer service has left me deeply dissatisfied. Save yourself the frustration, disappointment, and potential inconvenience by seeking out a more reliable and customer-focused furniture provider. The worst experience of my life

We bought bedroom furniture at the Arrow store in Brampton. Our sales lady, Gurpreet Kaur was so knowledgeable, courteous and kind during the entire experience.
She answered all our questions and kept us updated with notices about our delivery and set up time and date. It was a pleasure meeting Gurpreet and working with her to ensure an enjoyable and successful purchase.
The guys who delivered and set up our furniture were also outstanding. They were very polite and worked diligently setting up everything perfectly.
Thanks again to Arrow Furniture in Brampton and especially Gurpreet at the store and Patrick and Akiel for delivery and set up. Great job!
Mike and Carolyn Florio

I recently purchased a sectional from Arrow Furniture on Kennedy Rd. in Scarborough. I was very happy with the item I chose and the service I received from the salesman. He was very knowledgeable, friendly and not pushy at all. Even when I told him that I was still shopping around at other stores. The store itself had a lot of beautiful furniture with many options and good prices. I would highly recommend buying furniture from here. I will definitely be back to see them soon!

Sandea at Brampton said this was not covered under warranty as its nature of leather but it's a dent in back of couch and everyone that sees this says the same that fabric is damaged but they didnt care and refused to do anything about it. I will be taking further action. I bought a new couch and should get a new couch not damaged one...terrible treatment after spending hard earned money to get a couch with dents on back of it...consider purchasing from them as they DON'T STAND BEHIND WARRANTY

Recently downsized from a house to a condo. Wanted new furniture as my existing furniture was over 40 years old and far too large. I decided to go with Izzy from Arrow Furniture as other friends and family raved about his expertise and stylistic flair. Well, I found Izzy very knowledgeable, patient with a great sense of style. I am so very happy with everything I purchased. My condo looks beautiful and I thank Izzy for putting it all together, all his opinions, direction and making my husband and I the home of my dreams. Thanks Izzy and Arrow!

Excellent service, excellent prices. I highly recommend Arrow Furniture and their team.
Only place to shop for furniture!!!

We replaced most of our furnishings due to downsizing. At Arrow Furniture we found exactly the right combination of in-home design services and beautiful condo-sized furniture. Excellent delivery and complete setup, a great experience. We hignly recoomend Arrow for personalized service and great selection at reasonable proces.

Using Arrow furniture for the last 7 years, very happy with the products and the service!! The pictures can speaks by itself.