Very dissatisfied with Arrow’s product. I bought a living room and a dining table in July. When i got home i changed my mind about the dining table ( which was not delivered) so after two days i went back and cancelled the order. They did not give me a refund even though it was not delivered. I ended up with a store credit which was fine! I received my living room in September as i had to change the fabric to a different colour and i also paid extra for that which also was fine for me. I noticed that the foam was so soft unlike the living room which was advertised in store. I went to the store and i complained about the quality as we used to “sink” in when we sit on it and it was not firm like the one on floor. They claimed that the company that supplied that living room changed and maybe they are using a different kind of foam. They gave me a customer service number to call! I did and they sent a technician to check it out. Long story short they changed the foam. The new foam was more firm however it started to soften around two months later. When the technician came in also shared my concern about threads coming out of the sofa and my concerns were not addressed. Two months later the threads were visible and the two sofas looked very cheap. Customer service sent a technician again to check and they claimed that the softening of the sofa are because we are overusing it!!! So basically that means if you buy from them you should not sit on the sofa otherwise the foam will soften!!!!They said i should go to canadian tire and buy a product for $20 to get rid of the threads and they will reimburse me! Long story short the quality of their products is very low Compared to their prices. I am stuck now with $450 store credit! I do not recommend purchasing from them.

Good service and reasonabl price. The sales are not pushing for a deal but gently talk to you about the product and give advice. We will go again for sure.

We bought a coffee table at the Brampton location, the one at Queen about 2 weeks ago, Jan. 2019 and it was an awesome deal. They had a sale and we didn't pay the tax on it. The sales rep that time was very helpful and you won't feel any pressure from her unlike in some stores that the sales rep. will hound you wherever you go. The sales rep name was Hanna. I definitely will recommend to buy from this location and look for Hanna.

Martin

Good Job and quality; They need to add installation Manual !
I will definatly go back again

I went to Arrow furniture in Brampton and purchased dining chairs and also looked at other furniture, Gurpreet Kaur was the salesperson. She was extremely professional, patient, pleasant to deal with and she knew her products very well. It’s very difficult these days to find someone like her that takes an interest and is willing to go the extra mile for her customers to be happy! Definitely one of the best salesperson I’ve dealt with in a very long time!

Very friendly and helpful sales rep. Furniture delivery came on time. The delivery guys were also nice.

We purchased a large sectional sofa and bedroom set from Arrow Furniture. Although the furniture looked good initially, it has worn poorly over time. Arrow positions themselves as having good quality products...but don't be fooled!

Late November, I ordered furniture. The first delivery was to take place on the 15th of December. Yesterday, they said delivery my delivery will be on 5th of January... hopefully.

Their 'no refund' policy has you. I will never buy from them again

We didn't know where to start looking; Leons, The Brick all had such sad looking regular basement type sofas. Then we walked into Arrow Furniture and had the pleasure of being greeted by Richard Chea. With no pressure he showed us the newest models and at the end of the tour we saw exactly what we were looking for the Marker Grey - by DecorRest. Richard gave us exemplary customer service - like no other we had ever had. It was a big purchase for us but he told us to think about it and come back. We did - 3 days later. Not only did he help us but he went over and above getting us photos of side chairs as we were thinking the Love Seat might be to big. With emails back and forth - Richard never tired of assisting us with the numerous emails re sizes for the chairs; photos; and template photos too - going direct to DecorRest to provide these for us. I want to sincerely thank Richard Chea for going above and beyond his job to help us with our selection and purchase. If it was not for him; I don't think we would have returned. Thank you Richard.

We dealt with Christine who was able to give us great service and price on the modular sofa set for our renewly renovated basement. Thank you Christine for following up with us when the item became available.
Arrow Furniture delivery service was amazing on time and courtesy to our space... great guys!
Arrow Furniture is a hidden gem... we've been shopping here for over 10 years.