Arrow Furniture

Furniture
35 Arrow Rd Toronto ON M9M 2L4
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86%

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Reviews for Arrow Furniture

Average customer rating:
8.5 10 (431 reviews)

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Gabby
Gabby
2 reviews Oakville, ON
10/10

Leather chesterfield and loveseat

The sales reps was very knowledgeable, friendly and easy to communicate with, which made my decision easier.

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Company Response

Thanks Gabby! We are so happy to hear that our sales rep was able to be of such help. It's not always an easy purchase so a good, friendly salesperson is always an important part of the process. Thank you again for your business and enjoy your new furniture! Jason M. - Sales Manager

stevekang1001
stevekang1001
1 review Mississauga, ON
9/10

Dining Table

Delivering on schedule. Quality is good. Price is a little bit high. Service is good.

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Company Response

Thank you Steve for your honest review! We won't profess to be the cheapest furniture store around but we also like to think that we are far from expensive. We strive to give our customers the best value for their money and have been able to do so for almost 50 years. We want to make sure that the quality is everything that you expect as we know that furniture shopping can be a daunting task. Thank you again for your business. Sri T. - Sales Manager

zainab.ramzan
zainab.ramzan
1 review Mississauga, ON
10/10

Living Room Sofa

I purchased living room couches from Arrow, fantastic quality and beautiful look. Got lots of compliments!

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Company Response

Thank you Zainab! We are so happy that you and your guests are loving your new furniture! At the end of the day, this is what our ultimate compliment is! Thank you so much for your business and enjoy your new furniture! Sri T. - Sales Manager

alhasan.m.abed
alhasan.m.abed
1 review Milton, ON
10/10

2 BEDS, 1 DRESSER, 2 SOFAS , 2 TABLE LAMP,OTHERS

Hi,

Good day....
Very nice showroom and such a nice team. Working hard and very helpful in Brampton br. ON.
Highly recommended.

thank you and all the best

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Company Response

Thank you! We are very happy that you enjoyed your shopping experience with Arrow at our Brampton location. Thank you very much for the recommendation! Michael M. - Sales Manager

shelli in Toronto
shelli in Toronto
1 review Toronto, ON
10/10

Furnished my entire home,designed and coordinated. A superb job. So very happy.

Couldn’t be happier. From start to finish, everything went so smoothly and perfectly. 2000 sq ft home from top to bottom. Every room done to perfection. From design staff to delivery.

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Company Response

Thanks Shelli! We are thrilled that your experience at Arrow met all of your expectations! Thank you for allowing us to be a part of your home and we will make sure that our staff knows how happy you feel. Enjoy your new furniture! Jason M. -Sales Manager

Private User
Private User
1 review Toronto, ON
10/10

Richard Cheah- Scarborough

I went to Arrow Furniture Scarborough to buy a living room sofa and a set of chairs. Richard Cheah assisted us in finding the most suitable items. He is an excellent sales representative and I have a very good shopping experience in Arrow Furniture Scarborough with him.

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Company Response

Thank you! We are thrilled that Richard was able to be of such help! Thank you so much for your business and enjoy your new furniture! Jason M. - Sales Manager

MrAdil0 in Whitby
MrAdil0 in Whitby
1 review Toronto, ON
10/10

Home Furnishing

I bought a new home and since then strated thinking how to get this furnished nicely under my budget, I visted Arrow furniture where i meet Greg who was very helpful and calm in listening my issue and problem regarding house decoration, he connected me to Israel from where i started realised that now this guy will make my dream come true of having nice decorated house. He took over the project and from scratch to finish keep his patience at peak in making me select all the furniture where i was sometime acted silly. Isreal make me understand all the issues relating furniture and asked me not to worry about and told me that he will take care of the project as this is his own house.! He met all his comitments and provide me a nice furnished house om a given date.! I would highly recommend this place and especially Israel to everyone who is looking to furnished their house.! Now Arrow, will be my one stop shop for furniture and decorative stuff.! Keep it up guys.!!

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Company Response

Thanks Karahi! We are so happy that you were able to connect with our in house design team and have the patience and trust in believing in what they do. Listening to your what your tastes are like and understanding where your budget lies are such an important part of this process. Thank you so much again for your business and for your recommendation. Enjoy your new furniture! Jason M. - Sales Manager

saravjits
saravjits
1 review Brampton, ON
10/10

Dining table chairs set

It was a excellent service and one of the salesperson Gurpreet Kaur help out a lot during my visit to the store.

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Company Response

Thanks Sara! We are so happy that Gurpreet at our Brampton location was able to be of such help. Thank you so much for your business! Jason M. - Sales Manager

wendywu9608
wendywu9608
1 review Aurora, ON
10/10

Dinning table, Accent chairs, beds...

Excellent sales representative and customer services, skillful delivery and assemble worker that gave me very good shopping experience in “Arrow furniture “

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Company Response

Thanks Wendy! We are so happy that the Arrow team was able to meet all of your expectations. Thank you so much for your business! Michael M. - Sales Manager

dontbuyarrow in North York
dontbuyarrow in North York
1 review Toronto, ON
0/10

5 MONTHS TO GET A BED SALE COMPLETE

I can go on for days, but let me give you a quick summary. Back in March of this year, my fiancée and I purchased a bed, box spring and mattress set from Arrow Furniture on Kennedy Rd in Scarborough. It is now July 7th and the last serviceman has just left my home after completing my bed. It has been a NIGHTMARE with NO ONE willing to help (except for Michael, he's the only one who bothered to try and do anything). From salesmen to the service team to the actual maintenance guys, every single person dropped the ball. Week after week we were promised someone would call (no one did), someone would come (they hardly showed, and when they did, they never had the right equipment or components), and that things would be taken care of quickly (they were not). The servicemen revealed that Arrow does not ship beds until they've filled enough orders to get a wholesale price, and moreover our hardwood floors were scratched because these guys didn't bring us the proper flats/cross rods for the bed for MONTHS. We received the box spring and mattress first, then the bed frame, then the frame couldn't be completed because they brought the wrong flats, then the flats were too short, then there were no screws, then they only brought 5 working support legs to install underneath the flats. This is singlehandedly the WORST customer service experience I have ever received. Only when I came to the store in person and threatened legal action, was anything taken care of.

We have decided against purchasing the rest of our furniture from Arrow (we were ready to furnish our whole home - thousands of dollars in lost business for Arrow) and recommend that you STAY AWAY from Arrow Furniture. After this whole nightmare the only complimentary service offered was a free bed installation....great job guys. Never again!!!!

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Company Response

Hi Peja, I apologize that your experience at Arrow wasn't up to our expectations either. I do know that the mattress was delivered on time but there was a delay from the manufacturer on the bed itself. There must have been some kind of misunderstanding on that reason with our service tech as he would not be privy to those types of details. As far as the issue with the slats, I understand that they were made shorter than they should have been and were inside a sealed carton on delivery. Unfortunately, there is no way for us to know. From here on in I can see in your report that the service department was in constant contact with you for a few weeks but I apologize again as it should not take that long to rectify a service issue. If you wish to discuss this any further please call me directly. Jason M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

CATEGORIES
Furniture and Mattresses
PRODUCTS
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
SERVICES
furniture delivery, home design, interior decorator, furnishings, home design
BRANDS
Aico, Aman, Ashley, Casana, Chateau, CMI, Décor-Rest, Defehr, Dreamstar, Emerald Home, Futura, Legacy, Lifestyle, Magnussen, Mazin, Palliser, Pulaski, Rachlin, Rustique, Samuel Lawrence, Sealy, Serta, Simon Li, Xcella
STYLES
modern, traditional, transitional, retro, rustic, metro, contemporary
WEBSITE
http://www.arrowfurniture.com
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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