Worst customer experience ever had!
Ordered appliances and sleeper sectional sofa on 5th October, 2018.. As promised by the sales associate Mr. Dhaval Patel the product would be delivered close to 10 days. Called the store on 16th Oct, the lady was rude on the phone which is secondary. Coming the product she told it would be available next week and will call me back for delivery. Waited for another 10 days and called the store again another rude lady stated due to canada post strike delivery will be delayed. My question is what has canada post to do with delivery? Called them again on 7th November, the lady told one part of the sofa is available so they are waiting on the second part which will arrive by 14th November and the delivery will be scheduled. Waited till today (24th November, 2018) and called the store. The lady who answered was rude, i guess thats the way the store manager trained them to ask the phone number of a customer? The lady told product will be available 2nd week of December only.
I strongly feel at this point, i have paid them money for a product which is not available at all.
Its a 100% worst service, acknowledging Mr. Dhaval he assured me to get back with the status of delivery and does not reply to my calls or texts anymore (have the proofs of conversation).
I am glad, my friends who wanted to shop at the brick changed their mind to another competitor..
- Approximate cost of services:
- $1,000.00