Airplus Heating And Cooling Inc

Heating & Air Conditioning
670 Progress Avenue Toronto ON M1H 3A4
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Heating & Air Conditioning
Airplus Heating And Cooling Inc
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78%

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Reviews by rating (past 12 months)

Reviews for Airplus Heating And Cooling Inc

Average customer rating:
8.3 10 (65 reviews)

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Alfred Huffman in Scarborough
Alfred Huffman in Scarborough
1 review Scarborough, ON
10/10

Furnace servicing

Airplus got my hot water boiler back on track and passing the CO emissions test after Shawn from A PLUS Heating charged me for a service which he did not perform and shut the system down without a red tag slip.
Shawn had told me that the boiler was rusted out and could not be repaired and that I needed a new furnace quoting me $8,000.00. He later changed his mind stating that he could repair the boiler for $1,750.00 plus tax.
Chris and Jon from Airplus Heating and Cooling were able to determine that my furnace had never been properly serviced from the day it was installed in spite of Shawn having come every fall and charging me to do so.
After the accumulated dust and crud was cleaned away from the heat exchanger, the boiler passed the CO test with flying colours.
My thanks to Chris and Jon for being so professional. Without their help, I might have been taken in by Shawn's scam.

0 of 1 people found this review helpful.
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Company Response

Thanks very much in your appreciation and trust in AIRPLUS. It's unfortunate that another company you were using was taking advantage of you for so many years, but at least you know that we will be looking after your system from now on.
Christopher

anonymous in York
anonymous in York
1 review YORK, ON
0/10

AC repair

This has got to be the worst HVAC company I dealt with. Tech was sent over to repair my parent's central AC. The tech just looked around, left the house for an hour, came back, looked around some more told my parents that the AC should be working and to leave it running for the cold air to come. My parents were billed for $867 which they paid. Several hours after the tech left, the AC was still running but no cold air. The manager/owner Chris was contacted and he said the said the charges were for services rendered. A little argument ensued and he hung up the phone. This is ridiculous. My parents are seniors and are not mechanically inclined. I felt that they were taken advantage of by an incompetent technician and unfriendly manager. I will take case to court.

1 of 1 people found this review helpful.
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Company Response

Unfortunately Mr.Anonymous everything you've stated is not true other than your parents are senior and we were at your home. You called us because some other company installed your a/c horribly wrong and now they are out of business. You've told us you had already 2 other repair quotes from other HVAC contractors giving you their opinon on what's wrong with the a/c. You had us also come over to diagnose the problem. We stated that the system has a refrigeration leak and there was no R410 refrigerant left in system. We gave you an estimate of the cost to find and fix the leak, recharge the a/c with new R410 and we said that there maybe more problems with the system which would cost more $ but is unknown till we can run the a/c. You and your parents and other family were told all the facts. We left to continue our other scheduled appts , you called us back to proceed even though you knew the costs could be more?. We returned and we consequently repaired the system at the agreed price, tested a subcool of -9. System working as best as possible and you were told the compressor is noisey and we don't know how long it will last. You called us back twice since, we returned at no cost to you and we discover the a/c cooling and working. I believe the real reason behind this unsubstantiated malicious attack on Airplus is because you or your parents got taken advantage of by the contactor that sold and installed the a/c originally a year ago. I hope everything works out in the future with your a/c. If you have a problem next summer, we will come out at no cost to diagnose, we stand behind our repairs and warranty.

Angela Jamieson in York
Angela Jamieson in York
2 reviews York, ON
10/10

Duct work for entire home

Hello, I had a few quotes prior to my project. When Airplus came to my home my first impression was that they were honest. They explained the job thoroughly. When the job was complete it was done excellent. They are very professional and done everything they said they would & more. They are very competitive in price & workmanship. I would highly recommend this company to anyone.

0 of 1 people found this review helpful.
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Company Response

Thank you Angela for those words of encouragement and trust in our company and staff, all the best in your renovation and thanks again for taking the time to comment.

Sincerely,

Christopher Burt

Peter Munk in North York
Peter Munk in North York
6 reviews Toronto, ON

First Review

10/10

Replaced gas furnace

Airplus was competitive in price, came when promised and did a professional job. When called, they reply promptly and take the time to explain. After the job, we had a minor concern and they came the same day to fix the problem.I would recommend using this company.

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Company Response

Thanks for your comment and acknowlegement of our efforts, we do appreciate your feed back and we will maintain this level of service for you, for many years to come. All the best Peter

Cheers

Eric in Pickering
Eric in Pickering
1 review Pickering, ON
10/10

Furnace, Tankless, A/C

I called AirPlus for a service call the other day they had Chris at my house is 1 hour to take a look. When he looked at my furnace and told me that the motor was gone. he recommend that i replace the furnace because i would be spending good money after bad it was 18 years old and would have more problems down the road. So i decided to replace everything and i got to say that these guys know there stuff. Every question i had about the equipment they had a answer and from the research i had done they weren't hiding anything. Chris and Nate were at my house the next day to install and they took great care of my house. Drop clothes and always cleaning. when they were done Chris took over an hour taking me throw what i had bought and why i picked them. Great service and great people thanks guys

0 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to comment, it was a pleasure and appreciate working with a customer who understands how hard we work to do the best job possible.

Julia in Scarborough
Julia in Scarborough
1 review Scarborough, ON
10/10

tune-up on the furnace

Thins month I had a tune-up on the furnace done by Airplus technision John. He was on time, cleaned the furnace and answer all questions I had. He was very patient and polite. Job well done!

1 of 2 people found this review helpful.
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Company Response

Thank you and look forward to maintaining your equipment for many years to come, and we'll see you in the spring to do a tune-up on your A/C.

Kevin Bull in Toronto
Kevin Bull in Toronto
2 reviews Toronto, ON
10/10

Rplace and install new air conditioner

Bought a new hose and realized the AC was not working. Called several companies to get a service person to come out and most were completely disinterested (if they bothered to answer the phone or return a call)
Airplus had someone there in 3 days. John was professional, courteous and THOROUGH. THe unit was beyond repair due to poor maintenance by the previous owner.
He referred a salesperson to call me (the inspection was Saturday, the salesman phoned me Monday morning at 10:00). He booked an appointment for Tuesday (yes, the next day) and he did a VERY thorough inspection of both the furnace and A/C. He was honest enough to say we did not need a new furnace, gave some great tips on maintenance (that the company will not benefit from) and actually sold us on the less expensive AC unit that would meet our needs.
The installation team showed up when promised--both men were exectptionally courteous, and took great care with the work they were doing. During the installation, a piece of equipment was damaged, instead of repairing it, they advised me they would rather wait for a new one to be delivered (from Pickering to downtown), significanlty extending their work day. These guys went above and beyond, and not only did the installation, made a few other modifactions to improve the overall operation of the system (including a recommendation about why we should change our hot water tank!)

WIthout a doubt, one of the finest service expereinces, and have no hesitation HIGHLY recommending Airplus!

0 of 1 people found this review helpful.
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Company Response

Kevin,we appreciate your comments and your effort to publish them, our staff works really hard,not only to meet but exceed customer's expectations.It was a pleasure working with you and look forward to maintaining your equipment in the future.

Thanks,

Christopher Burt
President

sharon j in markham
sharon j in markham
9 reviews Markham, ON
10/10

furnace and air conditioning

Replaced furnace and air conditioner as part of total renovations. The owner Chris is very knowledgeable and advised us of our options. The installers were quiet, efficient and considerate. We have now used AirPlus to install air conditioning in our daughters new home and have recommended AirPlus to friends who are embarking on an extensive home reno. I would recommend this company to anyone.

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Daniel in Millgrove, ON
Daniel in Millgrove, ON
11 reviews Toronto, ON
10/10

moving ductwork

I had to get some ductwork moved since I was finishing our basement. My usual provider (a successful company here on Homestars) was too busy to be able to make it out and missed a few of his appointments. I called Chris at AirPlus and he responded that day and had Peter come out to estimate the morning after. Peter then scheduled to do the work 2 business days after that. I was so relieved that Peter was able to fit me in and get the work done quickly. Quality appeared quite good, but I am not a professional of ducting to know if there are issues. Nonetheless, AirPlus and Peter relieved much stress for me by being prompt, very professional, and available. Thanks!

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Airplus Heating And Cooling Inc

Airplus is Canada's leading provider of Home Comfort and Healthy Air Solutions. For over 25 years we have been delighting customers with professional heating, cooling, hot water and indoor air quality. We are a Trane dealer, and are specialists in boilers and hydronics. HRAI, TSSA, A+ BBB, and we offer ...
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