Airplus Heating And Cooling Inc

Heating & Air Conditioning
670 Progress Avenue Toronto ON M1H 3A4
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HomeStars
Heating & Air Conditioning
Airplus Heating And Cooling Inc
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77%

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Reviews by rating (past 12 months)

Reviews for Airplus Heating And Cooling Inc

Average customer rating:
8.3 10 (65 reviews)

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Karl Cordeiro in Scarborough
Karl Cordeiro in Scarborough
1 review Scarborough, ON
10/10

Furnace and AC service contract

Each spring and fall appointments made for service are adhered to and an excellent job performed.Also we shopped around for annual HVAC maintenance contracts and found them to be very competitive.We have the silver plan.

0 of 1 people found this review helpful.
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Christina in Etobicoke
Christina in Etobicoke
1 review Etobicoke, ON
10/10

Whole House Air Cleaning System

Chris and David were excellent and provided first class service all the way. They were patient about my questions, very considerate about our concerns, and provided useful information for us to evaluate the various systems available.

David installed the system and was mindful of our concerns about placement. Everything was left clean and spotless. We wouldn't hesitate to recommend them to others.

0 of 1 people found this review helpful.
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P in Markham
P in Markham
1 review Markham, ON
10/10

installation of humidifier

I recently purchased a humidifier from Home Depot and one of the guys from Airplus installed it. Was very helpful, fast, and patient, despite problems with the Home Depot product (which I had poorly selected!). As it turned out, the product was not designed for my type of furnace. I may have to return it, and my phone calls to Airplus for further advice were very informative and helpful in making this decision. I wish I had called them before buying my humidifier!

0 of 1 people found this review helpful.
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nevillebaichoo   Scarborough
nevillebaichoo Scarborough
1 review Scarborough, ON
10/10

new furnace installed

I would like to congratulate the sales man Dave Brydsonwho was very courteous and accomodating. He did not give me any of the high pressure sales pitch, he explained all the advantages and disadvantages of mid and high effeciency furnaces and allow us to make our choice.

Because of him we choose Air plus and was very happy with the work and Dave's follow-up to minor adjustments.

The owner Christopher was also helpfull and answered all question and easly accessable

Thank you for ajob well done
Neville and Anitha

0 of 1 people found this review helpful.
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Andrew Lawrence Park
Andrew Lawrence Park
2 reviews Toronto, ON

First Review

1/10

Installed Air Conditioning Unit

Hiring Airplus to install our air conditioning unit was a mistake. Not only were they hours late to the initial install, we had many issues with the unit afterwards, and AirPlus did little to resolve the problem in a timely manner.

The issue stemmed from them leaving a large piece of cardboard on the unit (from the box it was shipped in) during the installation. This means the unit could not function the way in which it's meant. This led to multiple floods in our basement and significant, unnecessary stress.

They came several times to resolve the issue and could not, until one of their people finally found the root of the issue.

To have them respond in any way took many phone calls. We had to constantly remind them to make good on any of their commitments. Messages to the company owner were unreturned. Barb, the Manager, is nice on the phone; however, falls short on action.

Eventually, they did respond and did some extra work to the unit.

I do not recommend AirPlus. They are indifferent to providing even third-rate customer service.

Andrew Andreoli

1 of 1 people found this review helpful.
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Company Response

Unfortunately, this comment from the customer doesn't tell the whole story. The job was quoted on June20/07 and installed on Saturday June23/07. This time of the year is the busiest. We are booked 2 weeks in advance, and the customer pleaded with us to install it on the following Sat, when we had no openings for at least 2 wks. So one of our installation crews ( normally they do one installation each on Sat)offered to accommodate this customers demands, and installed this a/c on his off time . Yes a small foam packing was stuck in the bottom of the evaporation coil, which was missed by the installers. Which caused the coil to freeze up after extended usage and stop the a/c from working. When a/c was shut off the ice would melt and consequently a small puddle formed around the furnace. We admit the mistake, and came out there 3 times because it was difficlt to figure out but finally solved. Because this was in an very old home with some small ductwork and limited return air, it seemed to be an air flow problem, but didn't expect it in a new coil. We did a free a/c and furnace clean and tuneup in May/08, in which the a/c is working fine but the tech found lack of combustion air for proper furnace operation for heating.( we did not install the furnace). Therefore by gas code my technician had to red tag the furnace and told him how to fix the problem. Obviously customer was upset with our diagnosis which prompted these comments after that service call. We bent over backwards trying to satisfy this customer, but human nature being what it is, one bad event wipes out all the good efforts.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Airplus Heating And Cooling Inc

Airplus is Canada's leading provider of Home Comfort and Healthy Air Solutions. For over 25 years we have been delighting customers with professional heating, cooling, hot water and indoor air quality. We are a Trane dealer, and are specialists in boilers and hydronics. HRAI, TSSA, A+ BBB, and we offer ...
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