JVS Garage Door Co

A couple of years ago We got a garage door opener for a family member for a gift and had it installed by this company. Just this past winter it stopped working. The wires had been installed with regular staples and not the padded ones as the manual said were INCLUDED with the unit. The reg staples cut through the wires and it stopped working. The door had been worked on one time before and we had thougth it was under warranty but it wasn't. They only warranteed the unit and if the door got jammed up, even tho THEY installed it, it wasn't part of the warranty. So it coast almost 100 for them to work on it then. One of the family checked out the problem with the wiring. The staples had cut thru it and the wiring had to all be replaced at our cost, and at our cost we needed the padded staples to use as well. We had figured that this wouldn't be a warranteed item either even tho it was their fault by not putting the padded staples in which were included in the unit when it was installed so we didn not contact them until after it was fixed by someone else in the family. Then when we did they said why didn't you call us. Our answer was, and have another bill from you? They never offered to make it right or reimburse the cost of the wiring or the staples . We will not get any service from them or any products from them in the future and would choose another garage door company.