Reviews

0/10

Recommended by a trusted contractor, Ray Johannes was hired by us to re-configure a front walkway and plant a garden. The focalpoint of the garden (installed fall 2006) was a 15' weeping nootka pine. Weighing over 1 tonne, the landscaper dropped it 3 times on its rootball. When questioned about this, he said it would be fine. The next spring it was showing signs of distress and so were we because the landscaper was not returning calls or answering e.mails. Finally half way through the summer he showed up and transplanted a neighbour's unwanted 12' weeping cedar. This took better than 7 days and much of this time the root ball lay exposed to the elements and not once did he return to cover the roots or supply water. Ray said this was a hearty tree and the heat and other conditions would nopt harm it. This tree dies on us this spring and when we pressed again for a replacement, all we got was a 5' weeping cedar and now no returned calls or emails.

Approximate cost of services:
$15,000.00
2 of 2 people found this review helpful.
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Company Response

1. It was raining hard and the chain accidentally slipped off the Bobcat only once not 3 times. The 15' weeping nootka pine tree did not survive but was replaced.

2. The reason for the time delay I was fully booked with a big project at that time. As for the weeping cedar tree we had to dig manually and even had to use car jacks to dig out.

3. As for the 5' weeping cedar tree, I also purchased smaller trees and shrubs to accommodate the gaps in between to make it look aesthetically more appealing.

2.5/10

We used Canac on a recomendation in 1995. The in-store staff was great but the delivery people damaged our hardwood floors, the renovators were consistent in not listening to us (they disposed of equipment we wanted to re-use) and the management were also consistent in not answering our calls and getting reparations out of these people was more difficult than getting blood from a stone.

Approximate cost of services:
$0.00
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2.5/10

This company performed consistently poorly. The project manager rarely returned calls promptly, was slow to rectify errors. We called into head office numerous times to clear the problems with the owner who, to her credit, acted quickly. However, the project that was started last spring remains unfinished. If you are expecting to be treated like a consumer and customer, go elsewhere. The quality of Lifetime's work was good but not worth the aggravation.

2 of 2 people found this review helpful.
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Company Response

This job was supervised by a recently hired project manager whom I fired when it became clear he was not up to the job. At that point, I took over the project and acted quickly, as the reviewer states. The job started on March 29, 2006 and was completed on April 18, 2006.

When the reviewer states “the project that was started last spring remains unfinished”, that is not accurate. She is referring to a problem that arose when the weather turned cold in November of 2006, long after the job was completed.

As far as I know, a staffing problem was addressed (by firing the project manger), the work was completed in a timely manner, the reviewer was satisfied with the quality of work, and all complaints were addressed to the customer’s satisfaction.

The only legitimate complaint is that a problem arose after the work was completed and couldn’t be addressed immediately because of cold weather.

8.5/10

Bryant Renovations provided us with the best service. The workers were friendly, considerate, on time and performed extremely well under some pretty stressful situations. We were pretty happy with the workmanship, the price was a bit above other quotes but we felt with the extra attention paid to the small bits, the extra was worth it.

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Company Response

Thank you!
Bryant Renovations