Before I begin, I will preface this review by saying I am a very hands-on, specific, detailed, and fussy customer. I expect my service providers to do the work as if it was for their own family, but better. My expectations are very high! Sean and Utrana (sp?) installed a large backyard playset for our kids that had been bought from Costco. They did a fantastic job! Things I liked: - they took the time to explain the full process to me before they started - they told me in advance when they would need my advice on where to position the playset; and they provided excellent suggestions - they took my input very well - they were very organized and thorough - they were very fast - they offered for us to call them at any time to fix any issues and they would be back within a day - fair price Things I didn't like: - I found one cracked step - a defect in the materials of the product; they probably didn't even notice it, but in a perfect world I would have been informed about it before discovering it. To be absolutely clear, this is so trivial I didn't even bother to call them about it because I'm sure it wasn't their fault and it will be an easy fix with a free replacement part from the manufacturer. Bottom line: I'd hire them again anytime. And so should you!
- Company Response
Thanks for taking the time to let others know how your experience went. Sean and Utrana are an incredible duo, customers often express their appreciation of the professional experience they had with them, I'm glad we could help you with your build. I've shared your sentiments with them. Most playsets are wooden, every so often, pieces come out of the box slightly warped, or slightly cracked. Anything that needs addressing wouldn't be missed by one of us. Slight defects that aren't critical can sometimes be overlooked. Sorry we didn't catch it and bring it to your attention.