I've been looking for a respectful and dependable plumbing company for two years since my previous plumber retired. I feel that I have found that company in Mississauga. It was a very professional and respectful experience from the initial conversation with the receptionist to paying the service technician Valentyn for the completed repairs. Excellent work; great value. Well done Valentyn, well done!
DrainCom was the only company among a few that I called, including some of the big franchisees or chains, that actually responded to my inquiries or concerns on the same day of my phone call to them. They sent over to my house the very same day, as my initial phone call, a very customer focused and amiable licensed plumber, named Will V. to look at my issue. He provided me a no nonsense, detailed, and professional written quote that appeared to me (a renovation enthusiast that knows prices) to be reasonable in price. I arranged the necessary arrangement with Peel water to turn off the mains at the property line so that DrainCom can change my mains valve. From Will V., the plumber, I understand that the company prefers to have the plumber that provided the quote to actually complete the job, if you should hire this company. I ended up hiring them so, the day of the booking, Will V. arrived on time and used a top quality valve and fittings to complete a fantastic job that I am very happy with. I would definitely recommend this company to any one that requires plumbing work that needs immediate attention. The front office staff of Corey and Santina that actually answers any customer's calls or concerns are second to none in the plumbing industry. Believe me when I tell you that I have tried to contact other plumbing companies in Mississauga that have displayed little or no concerns about my issues. These guys are top notch for sure!
We had a kind of emergency that needs to replace three valves including a shutoff valve. The reception helped us book the appointment on the next day. Valentin the technician called before he arrived, actually early than the scheduled time. He did the job very good, and paid attention to every detail. After replacing the valve, he even waited for Toronto Water came to open the street valve, and checked leaks for the newly installed valves. I would highly recommend DrainCom. Thanks Valentin for the great job!
After reading the stellar reviews for Drain Com, I chose them to install my new kitchen sink replacement. The entire experience was terrific; start to finish! Valentyn was professional, expert, helpful, and friendly in every phase of the project. If you're looking for a plumbing company that gives you the best price, quality, service, and satisfaction; look no further than Drain Com. They're the best choice you can make!
I spoke to santina on the phone who was really nice and accomodating. Will, the plumber, came out to my house and gave me an explanation on what needed to be done. It was done in a timely, professional, and clean manner. I have already asked them to do some other work in other parts in my house. Will recommend them to anyone.
Prompt service, informative options, and technicians who know their trade, are the hallmarks of a company that is deserving of your business. Will, came through for us when we had an emergency, and solved the issue, after giving us several options to choose from....I now know whom to call in the future, and, who to ask for by name! Thanks Will, and Thanks DrainCom!
Santina was pleasant girl that took my call. Valentyn was the technician who came and he was very prompt (actually called and arranged to come early). He assessed the situation and gave me two options. He warned me about a problem and we decided to upgrade the work he would do. Within two-hours of arrival he had finished fixing the leak by replacing part of old copper pipe and cleaning after himself. I highly recommend Valentyn and DrainCom.
Vlad and his team were awesome. They guys were easy to talk to and were very friendly. There was a small snag in the midst of the project (not their fault) which they engaged me for and helped me resolve. They were here on time and finished when they said they would. I wish other companies would follow their philosophy surrounding customer service.
Thanks Vlad for helping us through this project.
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DrainCom, your local plumbing experts, is your "one stop shop" for all your plumbing, drain and basement waterproofing needs. What exactly does that mean? Well, plumbing is only one of our areas of expertise. From fixing that annoying leaky faucet to waterproofing and/or underpinning your basement, count on DrainCom's trained experts to complete your project on time, on budget and to the highest standards.