Sefi is a very affable character with lots of stories to share. To his credit, the team arrived on time, worked hard and had already marked off the fence line and where most of the posts would be placed just before I arrived home. The cement they used was done the solid, old fashioned way - i.e. not the cheap stuff.
A couple things prevented me from giving them a higher score:
1) I asked that the posts be no further than 8 feet apart as per the wood I had ordered. Unfortunately 3 of the panels were longer than 8 feet - one is longer than 10 feet. Although he made us aware of one instance where the posts could not be closer than 8 feet, the other two were a surprise and so I had to go out and buy an additional batch of wood to accommodate this. A couple other panels seem unusually short but one is behind the shed so I'm not overly fussed.
2) the line on the fence was straight on the east side of the property until the final post which was almost a foot off so we have a couple of creative angles in two corners
3) The posts at the front/west side of the house are very close to the deck. Thankfully I screwed in the boards from the outside otherwise this would have been a huge challenge. There was room for at least an additional foot to push it forward.
4) I asked on the phone as well as in person to have the cement poured about 1 inch above the ground so water would not pool at the base of the posts. Apparently that is not necessary and will out live my time at the house - I gave in too easily on this.
As per my rating I would recommend them but with a caveat that one really needs to know exactly what they want and be very specific to ensure it's delivered. This was my very first time building my own fence so I've learned a lot from the entire experience and gained much more confidence too.