Very knowledgeable, nice people. Floor was finished quickly - in two days, though they are busy so lead time was about a month. Quality of the work was quite good - though with a couple minor defects that I suppose you can't really complain about (excess stain near wall in a couple areas 4 inches wide). The floors look really good, though. Only real complaint would probably be that the transition strips were installed when the floor was stained (though the person we initially spoke to, Ron?, said that they would be installed separately *after* the baseboards were in). This meant that we were expected to cut the bottom of the baseboards to fit over the transition strip, which looked odd to us. We eventually had to trim the sides of the transition strip with an oscillating saw and now it looks good (now it looks like all the other transition strips we've ever seen anywhere else, including throughout the rest of the house).