Pristine Plumbing & Drainage

Plumbing
322 Boyne Street New Westminster BC V3M 5K1
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Pristine Plumbing & Drainage
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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Pristine Plumbing & Drainage

Average customer rating:
10 10 (109 reviews)

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Michael D.
Michael D.
4 reviews Vancouver, BC
10/10

New kitchen and bathroom faucets

They came on short notice and Andrew did an excellent job. He carefully and properly installed the faucets and cleaned up well after the job was complete. Also their cost was fair and reasonable. I would highly recommend and use again.

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Reg in New Westminster
Reg in New Westminster
0 reviews New Westminster, BC
10/10

Two Toilets Installed and disposal of the old ones

I decided to call Pristine Plumbing after seeing all the glowing reports of the excellent service received by those that contracted their services. To say that they exceeded my expectations would be an understatement. My call to Pristine was picked up by 'Daniel' who was extremely accommodating, I told him we had just moved into a new to us Condo and both of the Toilets were not flushing properly. He set me up with an appointment on the Thursday after my call, I was very pleased, to say the least. 'Andrew,' the Plumber assigned to my issue was pleasant, thorough and wasn't satisfied that his assignment was finished, until he did his own meticulous quality control checks. Andrew not only took away the old Toilets, he also cleaned up all the residue from the packaging and took that away with him also. I would without hesitation recommend Pristine Plumbing to any of my relatives and/or friends. Thanks, for your awesome service Daniel and Andrew of Pristine Plumbing!

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Company Response

Thank you for the excellent review Reg. We're delighted to hear you were happy with the service.

Stephen T in Langley
Stephen T in Langley
3 reviews Langley City, BC
10/10

Kitchen Drain Clog

Our kitchen sink was draining very slowly and the water was backing up. My wife and I decided to try Pristine Plumbing based on their excellent rating and reviews with Homestars. Daniel returned my call right away and was able to accommodate our request for an appointment within a few days. We are very happy with the service we received from Michael, who arrived promptly at 8:00 on the day of the appointment. Michael was friendly, honest and efficient. He listened to our concerns before assessing the situation and providing us with a fair quote. In no time he cleaned out our kitchen drainage pipe and completely cleared the clog, while keeping us informed along the way. He even provided tips on what we could do to prevent future problems and areas we should keep an eye on. Everything was cleaned up afterwards and no mess was left. The price we paid was very reasonable; about half the price of what a plumber from a different company charged for clearing the drain clog two years ago. Michael from Pristine Plumbing did a more thorough job and even installed a bathroom faucet that we provided and tested our water pressure without charging extra. I highly recommend Pristine Plumbing and will definitely use them again if needed in the future.

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Company Response

Thank you for the wonderful review Stephen. We'll be sure to pass on your kind words to Michael.

rick in north vancouver
rick in north vancouver
1 review North Vancouver, BC
10/10

Very Professional

We had to have a new sub pump and a new drainage system installed to replace an older system we had.

Daniel and his team were very professional. They completed the work on schedule and as agreed to and continually kept me up to date on what they were doing.

They also ensured that the site area was kept clean throughout the installation process. A pleasure to deal with.

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Company Response

Thank you Rick, we try our best to leave the work area in Pristine shape at the end of every day. We're glad to hear you were happy with the service.

Clarissa
Clarissa
0 reviews Burnaby, ON
10/10

Kitchen and bathroom plumbing repairs, cleaning, and updates.

Pristine Plumbing (Daniel) was very prompt at returning phone calls and I was able to book them in within a few days. Daniel called me the morning of my appointment to confirm they would be coming out. Andrew was the one assigned to the job - he was prompt when he arrived and was very thorough. Their first step was to go through all my requests and concerns then do up a quote. I approved the quote then Andrew ran out to the get the necessary parts and quickly returned. All throughout the work, he explained what he was doing to ensure I understood and provided tips along the way for me going forward. The job included fixing a leak, removing an old garbage disposal unit, and converting the plumbing beneath for regular sink usage. Andrew also raised the plumbing below the sink to allow for more use of the cupboard space for storage, at no extra charge. Other work included removing sludge, replacing hoses, and stabilizing a wobbly faucet. Andrew's customer service was excellent and Pristine Plumbing make use of current technology with their quote approval and invoicing all done right on the spot with an iPad. I was able to pay easily with my credit card and received my receipt by email very shortly thereafter. I can't say anything negative about Pristine Plumbing! I will for sure be calling them again for any future plumbing needs and I highly recommend them!

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Company Response

Thank you for the review, we're delighted to hear you were happy with the service.

2104ross
2104ross
0 reviews New Westminster, BC
10/10

Plug up toilet

prompt service;on very short notice,on a Friday.Micheal was very helpful and friendly.

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Company Response

Thank you for the review, we'll be sure to pass this on to Michael.

trinabecking
trinabecking
0 reviews New Westminster, BC
10/10

Toilet repair

We called in for service around 11:30 am and Daniel showed up around 1:30 the same day. Fixed the toilet issue and gave us an easy fix to another small issue that we can take care of ourselves. Fantastic service. We would definitely recommend Pristine to our friends and family.

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Company Response

Thank you for the wonderful review.

Ed
Ed
1 review Vancouver, BC
10/10

Plumbing, Clearing a clog

Came same day at time that was promised. Very efficient, professional, thorough and friendly. Explained what was to be done and was very quick about it. Ensured the area was cleaned when finished.

While there, I asked Andrew to look at another issue and he spent about 20 minutes trying to fix. In the end, couldn't fix and didn't even charge me for the time. Daniel even called me back to discuss what the next steps are in case the issue worsened. I appreciated their honesty in providing to ensure I had solutions instead of ensuring they had a future service call. Don't find that very often these days.

Will definitely use again. Highly recommend. Pristine will be the first ones I call for any future problems.

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Company Response

Thank you Ed, we'll be sure to let Andrew know you were happy with the service. We look forward to working for you again in the future.

Charlotte
Charlotte
2 reviews Delta, ON
10/10

Replacement of broken water-main.

Daniel and Andrew of Pristine Plumbing were so kind, efficient, and reliable when they recently replaced my broken water-main. I was heading out the front door when I noticed water leaking up between the concrete slabs of my walk-way. Daniel had replaced my hot-water tank a year ago, and I was happy with his work. So, I called Pristine Plumbing to see if they could help me out. Daniel called me back right away and came to assess the situation. After consulting with me and providing a reasonable quote, he quickly coordinated his team, even though it was a long-weekend. Andrew arrived exactly on time the very next day and started digging right away. They both worked extremely hard all day long, conquering a problem with my extra-thick foundation. Everything was fixed within a day; I was so relieved that the situation was rectified so quickly. In the near future, I will need to have my drain-pipes cleared. Of course, I will be calling Pristine Plumbing to do this work. I cannot recommend them enough. Pristine Plumbing will be my "go to" plumber from now on! Thank-you, Daniel and Andrew!

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Company Response

Thank you Charlotte, we look forward to helping you out with your drainage work in the future.

Nancy in New Westminster
Nancy in New Westminster
2 reviews Vancouver, BC
10/10

Toilet issues, sink leaks, replacing shut off values and leaking taps

Michael arrived exactly on time - so friendly and professional. He listened to our concerns and described in detail what needed to be done. He gave us options and provided ways to save money. He was fast and efficient completing the work but thoroughly tested all the new connections for possible leaks before he left. We feel very confident with Pristine Plumbing and will definitely call them again. I actually recommended them to two friends within a day of our experience.

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Company Response

Thank you Nancy, we love to hear back from our valued customers and appreciate your recommendations.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pristine Plumbing & Drainage

We offer a wide range of plumbing and drain cleaning services, 24 hours a day, 7 days a week.

Our Technicians are dedicated to providing the best service possible. We'll fix that leak or unblock that drain but at the same time leave your home or business in Pristine condition. Our fully qualified technicians will turn up with a smile on their face, boot covers on, tools in hand, ready to provide the BEST service possible.

Every service call comes with a free home plumbing inspection. One of our knowledgeable technicians will be able to make you aware of any potential problems with your plumbing systems and give you advice on how to maintain them.

CATEGORIES
Plumbing, Drainage Contractors, and Drain Services
SERVICES
We offer a wide range of plumbing and drainage services for both inside and outside of your home. Our out side team specialize in perimeter drainage and water line replacements. We offer camera inspections, hydro flushing and even full replacement of perimeter drainage. We can also take care of your plumbing needs inside the house, offering such services as fixing leaky faucets, replacing hot water tanks, unclogging drains and much more. No job is too big or too small for the Pristine Touch
BRANDS
We install vast number of trusted brands such as, Moen, Delta, Waltec, American Standard, Bradford White, John Wood and many more.
WEBSITE
http://www.pristineplumbing.ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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