Pristine Plumbing & Drainage

Plumbing
201 – 9133 Capella Drive Burnaby BC V3J 7K4
Write a Review
Write a Review
Website
HomeStars
Drain Services
Pristine Plumbing & Drainage
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Pristine Plumbing & Drainage

Average customer rating:
10 10 (72 reviews)

Sort by

adamwhitteker
adamwhitteker
1 review Langley, BC
10/10

Kitchen drainage blockage

Andrew was punctual and very professional. He made sure I was satisfied before leaving. Would recommend to others.

Was this review helpful?
Company Response

Thank you Adam. We're glad we could get your drainage back into Pristine shape.

Kerry
Kerry
1 review Port Moody, BC
10/10

Kitchen drain / garburator replacement

Issue with slow kitchen drain and garburator stopped working. It was easy to arrange a service call and Daniel arrived promptly at the arranged time. Daniel was personable and professional. He answered all questions and after examining the area clearly explained the work that may need to be done. Only the work that was necessary was done - in the end replacement and installation of a new garburator was all that was required to resolve the issue (no additional pipe work or clearing). Very satisfied with the work and service, would call again for any future plumbing issues.

Was this review helpful? Yes No
Company Response

Thank you Kerry, we're glad you were satisfied with the service. We look forward to working for you again in the future.

Farzad
Farzad
1 review Port Moody, BC
10/10

Sewer Line Repairs

At some point in the last few weeks, one of my sewer lines under my house had become backed up and got disconnected. The raw sewage was leaking into an unfinished crawl space and went unnoticed for several weeks. The odor finally crept into the premise which lead to the discover of the issue. I called Pristine Pluming and they came first thing in the morning the next day. Daniel arrived promptly at the arranged time to investigate. Access to the crawlspace is extremely limited with only a tiny air vent door that Daniel had to squeeze through to get in. Daniel discovered the issue but due to the confined space and the pooling of raw sewage, he was not able to access the pipe to make the repairs. I contacted a separate restoration company
to come clean up the mess. Meanwhile, Daniel cleared the main sewer line that caused the backup in the first place. Daniel helped me coordinate the cleanup with the restoration company and returned the next day to complete the repairs after the raw sewage had been cleaned up. Daniel did the pipe repairs and checked all the other pipes to see if there were any other leaks. This was a difficult job working in such a confined space and toxic environment. Daniel was polite, professional, and prompt the entire time. The costs were all clear and presented up front. Pristine Plumbing did amazing job and helped us through this plumbing nightmare. I will definitely be using them for all my plumbing needs in the future and highly recommend them to anyone looking for a plumber.

Was this review helpful? Yes No
Company Response

Thank you Farzad, we really appreciate you taking the time to provide your feedback. We were happy to get your drainage system working again.

sircleveland
sircleveland
1 review North Vancouver, BC
10/10

Install two toilets

It was a positive experience from the moment I reached out to Pristine for a quote to have two toilets installed. Daniel was prompt with his response times and scheduling was super easy. Michael came to do the work and was a true professional from the get go. Another company quoted me 3 times more than what Pristine charged me. Make sure to call around to avoid the few nasty companies out there.

Pristine will definitely be my #1 choice with any plumbing work.

Was this review helpful? Yes No
Company Response

Thank you for the feedback, we're delighted to hear you had a pleasant experience with Pristine Plumbing. We always provide an upfront quote before starting work so there's no hidden surprises.

aWorld
aWorld
1 review Burnaby, BC
10/10

Hot water tank replacement and misc.

Excellent work.
Very professional, polite and respectful to deal with.
We’re extremely happy with the service and quality of the work done.

Was this review helpful? Yes No
Company Response

Thank you, it was a pleasure working for you.

Sue CMR in Grand Forks
Sue CMR in Grand Forks
1 review Delta, BC
10/10

Hot water tank replacement

Very satisfied with Pristine Plumbing. We had a leaking hot water tank at our business. They came out within 24 hours of us calling and replaced the tank within 48 hours. Very, friendly, professional and reasonably priced. We will be using them for any future plumbing needs that may come up.

Was this review helpful? Yes No
Company Response

Thank you Sue, we were happy to get your hot water supply back in order.

Everett
Everett
1 review Surrey, BC
10/10

Sink

We were thrilled with the work Andrew and Michael just did for us. Our main sink water pipe into our condo unit had disconnected and slipped back into the wall, so we needed someone to look at it asap. We had some issues before, but this time it was not something we could fix alone. Their team was on it! They were fully able to look at it the same day, but we opted for the following day due to our work schedule, but still feared a big bill.

To our pleasant surprise, Andrew and Michael arrived on time and were both fantastic and immediately made us feel at ease. They were very friendly and courteous, extremely knowledgable, and created a fantastic experience out of a bad situation. They gave us the option of just a minor fix to get it working, or to replace all the piping for a bit more (it was not up to code and was practically falling apart). The choice was easy so we replaced all the piping. It was only a few hundred dollars for our particular job, which was a small price to pay for the peace of mind we won't need to worry about our sink for a long time!!

Keep up the great work guys, we'll be sure to recommend you to our friends and family!

Was this review helpful? Yes No
Company Response

Thank you for taking the time to share your experience with us. We really appreciate it.

Peter in New Westminster
Peter in New Westminster
1 review New Westminster, BC
10/10

Excellent service and great business ethics

We had a problem with a toilet that kept leaking internally. I connected to Daniel at Pristine Plumbing via their website and within two hours he called and arranged for Michael to come to our house later that day.

He was puzzled by the problem and suggested a solution which was to change one of the parts.

The problem persisted and I called Daniel who responded promptly. He considered the situation and sent Micheal out a second time to try a second solution. His hunch was correct and the problem was solved. I was not charged for the second call.

I now have a toilet with completely new interior parts and my problem is solved.

Both Michael and Daniel were very pleasant to work with and more importantly stand by their work.

Was this review helpful? Yes No
Company Response

Thank you so much for the feedback. We take pride in our reputation and strive to make sure every customer is 100% satisfied.

Alison Winters
Alison Winters
3 reviews North Vancouver, BC
10/10

Plumbing repairs and installation

Daniel returned my call promptly and arranged Michael to come to
my house a few hours later. I told him that it’s not an emergency and could wait for a few days.

I needed 4 things done:
1. The sink in the master bedroom leaked
2. The shower in the main bathroom leaked and had a tear
3 The water tank in the bathroom downstairs kept running non-stop
4. Installation of a garbage disposal

Michael came, repaired, and installed promptly and professionally. I am extremely satisfied with his professionalism and courteous service. Can’t believe my luck.

I used different plumbing companies over 32 years and had horror stories to tell. Pristine Plumbing is the only plumbing company that actually helped and addressed the problems. They rendered excellent service to us and I am very grateful to them.

The service cost is reasonable.

I recommend them highly.

Was this review helpful? Yes No
Company Response

Thank you for the feedback, we really appreciate your kind words. I'll be sure to pass them on to Michael.

nu
nu
1 review Vancouver, BC
10/10

Sewer repair

Pristine provided great service, professional staff, and excellent communication. Will call them first for any future plumbing needs.

Was this review helpful? Yes No
Company Response

Thank you, We look forward to working for you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pristine Plumbing & Drainage

We offer a wide range of plumbing and drain cleaning services, 24 hours a day, 7 days a week.

Our Technicians are dedicated to providing the best service possible. We'll fix that leak or unblock that drain but at the same time leave your home or business in Pristine condition. Our fully qualified technicians will turn up with a smile on their face, boot covers on, tools in hand, ready to provide the BEST service possible.

Every service call comes with a free home plumbing inspection. One of our knowledgeable technicians will be able to make you aware of any potential problems with your plumbing systems and give you advice on how to maintain them.

CATEGORIES
Plumbing, Drainage Contractors, and Drain Services
SERVICES
We offer a wide range of plumbing and drainage services for both inside and outside of your home. Our out side team specialize in perimeter drainage and water line replacements. We offer camera inspections, hydro flushing and even full replacement of perimeter drainage. We can also take care of your plumbing needs inside the house, offering such services as fixing leaky faucets, replacing hot water tanks, unclogging drains and much more. No job is too big or too small for the Pristine Touch
BRANDS
We install vast number of trusted brands such as, Moen, Delta, Waltec, American Standard, Bradford White, John Wood and many more.
WEBSITE
http://www.pristineplumbing.ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.