Reviews

10/10

Excellent (I have only given this twice). Mid price! 3 Neighbours also tried 5 estimates. Explained process and quoted 2 prices...one for just paving with no extra excavation, other with deeper excavation due to clay in area. Other 3 neighbours paid a little more , no complaints. I was lucky. Great work and communication. Won’t be sorry, try them. Thanks !

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10/10

Excellent (I have never given this). Most detailed quote ever. Explained, pictures of problem, description of process and materials. What more can I say! Mid range price and great service! Won’t be sorry

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Company Response

Hello and Thank you for reviewing our team! Your review was a perfect start to our Monday and it is motivating knowing that we have another happy client!

Thank you for the excellent review and we hope to work with you again on another project!

The Eclipse Team!

6/10

Customer for some time not without some minor issues. Biggest most recent, over 3 yrs a reoccurring dead patch. Said it’s winter kill and will come back. Just now gave me seed to spread. Said I should see sprouts soon. If not will not renew! Technician has never over years shown it on report. It just gets bigger.. I am not sure how qualified their technicians are. Will supply update upon improvement

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Company Response

Oconnel, we always take feedback from clients into consideration when looking for ways to improve our business. Your comments help us to grow and provide better customer service in the future, so thank you!

8/10

Very professional from first site estimate to actual pruning. Very clean, knowledgeable and congenial. Supplied WSIB and insurance documents. $120more than other estimate. Great looking job! Equipment and uniforms were clean and showed pride. Contacted others who offered better rate for cash. said they had insurance and WSIB. no written detailed work documents. Hazardous work and you can be on hook for injury and damage if you have no documents. They said they were arborists but seemed to know less and had no proof. They were from Home Stars too. Jeff was great as was his crew!

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Company Response

Hi there!

Thank you very much for the kind words, we take pride in our crew and work and are happy to hear it comes through. Look forward to helping you in the future.

10/10

Very good overall! Price not the cheapest or most expensive. Sales rep (John) very knowledgeable, professional, experienced, supplied samples, did not rush. Referred by a contractor friend. His Installation crew (Mike, Ed) experienced, timely, friendly, consulted us when needed, clean, advised on various estetic choices (great value) did a little extra at no cost. Indicated that if we are not satisfied to call. Cannot loose & try them out!

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9/10

Vitaly. Very knowledgeable and unlike the others he came with samples, brouchers, on line photos of installations addresses and an invite to visit the factory. Not pushy! Product was at least equal to one other and better than the others but the price and professionalism won out. Met installation date. Work very quick, tidy and crew very likeable. A problem with one casement window was reported by crew and within an hour of their departure a technician came out and had it fixed. Product looks better than original. Joe

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Company Response

Hi Joe,
Thank you for taking the time to share your windows replacement experience with Total Home Windows and Doors! We are more than happy to hear that we have fulfilled your expectations and you are satisfied with the product and the job quality. Special thanks for the good words about our team. This is our goal to provide the best service service possible.
Total Home Team

10/10

The 10 ratings are very well deserved. Mid range price, very clean, quick, punctual, knowledgable and likeable. Chris came with his son and gave the most detailed quote, including brick type and number, of the other 4. So you know what you are getting. Did a couple of very small touch ups for us. Finished job a day early. One of our neighbours was so impressed he asked him to do his chimney. Note: not only is he the owner, estimator but he is working on the roof with his crew. You know he takes pride! Joe

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