When I talked to Ted at the Kennedy store, he explained about the quality of the materials and workmanship used in the sectional I was considering. We discussed the choices I would make and the timeline on delivery. I emailed the company on a Sunday night asking if I could get a fabric sample and my reply on Monday morning said it would be mailed to me. Two days later I received it. The delivery was on time and the workers were careful in my newly painted room. I received a thank you email from Ted for choosing the Chesterfield Shop. There was a snag on one cushion which could have been from our usage but Diana at the office said another one would be delivered to me. Nothing but courtesy and caring, as well as pride in their products, from this excellent company. I recommend them to anyone who is looking for value as well as a rewarding shopping experience.