We appreciate your feedback and are happy that you liked the quality of our work.
Regarding you concern on value for the money, we ask you to please consider the following.
There are a myriad of costs involved with having a fully equipped licensed and insured plumber sent to the home, not just time and material, which is why when quotes are presented upfront, they are per task, so regardless of time or operational costs, you only pay what you agreed to proceed with before we begin. No surprises! The initial quote was for $384 + hst and you were made aware that if there were additional bursts, requiring additional service, there would be additional charges presented to you. You agreed to proceed with this. After the initial repair, and the discovery of the secondary burst, you were presented with the additional quote of $99 + hst upfront to repair it, and you agreed to do this too.
It is displeasing that after the fact you would be dissatisfied since we always go to great lengths to be transparent and upfront with pricing and only proceed with service at the agreed upon price after we have your approval. Our customers are never forced to proceed with work if they are not happy with the price; it is their decision.
If you would like to discuss this further, please feel free to call our office.