Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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94%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1519 reviews)

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Shaeff
Shaeff
1 review Toronto, ON
10/10

Installation for an outdoor hose

We were so impressed with the level of service we received!! The entire process was customer focused, he engaged professionally with us and was transparent with the work he was doing. He was knowledgeable of his products and took the time to educate us on what to do in the seasonal months ahead.
We would highly recommend DrainWorks Plumbing, we truly had the best experience. Thank you!

Chad & Michelle

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Company Response

**Thanks Chad and Michelle** It was an absolute pleasure reading your review to learn how happy you were with the services DrainWorks Plumbing provided from start to finish. It is very rewarding for us to have our customer service efforts acknowledged by you. Thank you for sharing your experience and for your high recommendation. As always, we’re here for you should you require plumbing or drain assistance again in the future.

Diana
Diana
1 review Brampton, ON
10/10

Sewage Line Replaced

Replaced sewage line. Very professional, explained damage and repair process very well, job was done quick with minimal damage to my entry way and driveway, overall very pleased. Thank you

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Company Response

**Thanks Diana** We are very grateful for your review and thank you for taking the time to share your experience. It is rewarding to know that you were so happy with our service from start to finish. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you require any plumbing or drain assistance again in the future.

Guy in Toronto
Guy in Toronto
2 reviews Toronto, ON
10/10

Burst pipe

Burst pipe in basement laundry room occurred during the May long weekend which required immediate attention.

As it was the long weekend I was expecting a long wait for service. But Drain Works came through and was able to provide someone to help within the hour.

Jim came over quickly and as I had already sourced and exposed the problem area he was able to quickly make repairs.

Jim was great offering advice on other plumbing areas that I will need to have done in the future.

Appreciate his honest opinions and keen observations.

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Company Response

**Thanks Guy** It was a pleasure to read your review and learn that you were satisfied with the quick service provided. We do try to go above and beyond, especially in these difficult times, to provide the best customer service possible and having our efforts acknowledged by you means so much. Thanks again for choosing DrainWorks Plumbing. We look forward to hearing from you should you require plumbing or drain assistance again in the future.

st_clair_av in Toronto
st_clair_av in Toronto
3 reviews Toronto, ON
10/10

Leaky faucet replaced

I have an older home with a wall-mounted facet in the kitchen. Over the years dripping has been an ongoing issue, which was getting worse at the start of the pandemic. I’m very happy that DrainWorks has installed a Waltec faucet, and that my kitchen sink works nicely for the first time in years.

DrainWorks responded promptly to my call, and fixed the issue quickly and professionally. Jim, the technician, was friendly, and gave me input on my options. He took extra precautions including face mask, gloves, shoe coverings, distance during discussion, and sterilizing the area.

I definitely recommend DrainWorks, and would use them again for any plumbing needs.

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Company Response

**Thanks** We really appreciate your review and thank you so much for sharing your experience here with us for all to see. It is rewarding to know that we could be of assistance and that you were pleased with the service provided from start to quick finish. As essential service providers we are definitely following all protocols during the pandemic to keep our customers and employees safe and healthy. Happy to know our efforts have garnered a definitive recommendation from you! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

10/10

Weird problem, they fixed it

We had sewer smell coming from a heating vent that previous plumbers were unable to figure out. Chris and Armando were very methodical in sleuthing out the issue. Camera down the drain, replaced illegal plumbing under kitchen and basement sinks, sorted out venting problem from furnace pump. Highly recommend these guys.

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Company Response

**Thanks Elaine** We are very grateful for your review and thank you for taking the time out of your schedule to share your experience here for all to see. It is very rewarding to know that we could be of assistance and that you were happy with the service. Thank you so much for your high recommendation! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

Mark in Etobicoke
Mark in Etobicoke
0 reviews Toronto, ON
10/10

Stack and drain replacement on Deloraine

The guys were awesome! They diagnosed the problem right away, identified a number of alternative solutions and got the job done quickly with high quality. They were professional on all fronts, explaining the process and the decisions that needed to be made along the way. We had used them before and will use them again.

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Company Response

**Thanks Mark** It was a pleasure to read your review and learn that you were so happy with service DrainWorks Plumbing provided from start to finish. Thank you so much for taking the time to share your experience. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for continually choosing DrainWorks Plumbing!

Scarberia in Toronto
Scarberia in Toronto
2 reviews Toronto, ON
10/10

Drainworks to the rescue - again!

When a corroded hole suddenly appeared in the pipes under our kitchen sink, we knew who to call. :) We have consistently come to rely on this company’s professionalism, skill, and expertise for large and small jobs alike. When Chris shows up at your door, you know you’re in good hands. He installed a new fixture (which we had already purchased), removed the corroded old pipes, and installed new ones in a safer configuration – the old configuration had sewer gas feeding back into our house through the dishwasher line. He also installed a reliable dishwasher shut-off valve for us, too, since the one we had was 30+ years old and nearly unusable. Drainworks is reliable, knowledgeable, and courteous. Their professionals show up when they say they will – and if they’re detained, the dispatcher will call and let you know. They respect your time and your intelligence, giving you a detailed, itemized breakdown of all work completed. It’s a pleasure to work with them!

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Company Response

**Thanks Scarberia** It was a pleasure to read your review and we thank you for taking time out of your schedule to share your experience here for all to see. It is so rewarding to know that we could be of assistance and that time and time again you are happy with our services. Thank you so much for the high recommendation. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for continually choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replace shut-off valves to outside taps.

Submitted online request to Drainworks to contact me regarding possible leakage of shutoff valves to outside taps. Received callback within 1/2 an hour, plumber (Jim) arrived within an hour of that, work was satisfactorily completed within two hours of arriving.
Very impressed with responsiveness, friendliness of initial caller and plumber, quality of work, and cleanup of job site.

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Company Response

**Thanks** We are very grateful for your review; thank you so much for sharing your feedback with these kind words! It is very rewarding to know that you were so happy with the services DrainWorks provided. We recognize that our customers are the eyes and ears that measure the satisfaction level of our services and efforts, so we really appreciate your help in spreading the news about your experience. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing.

Alan, Toronto
Alan, Toronto
7 reviews Toronto, ON
10/10

semi urgent plumbing needs

I have used Drain Works for extensive basement drain replacement work in the past with 100% satisfaction. My latest "semi-urgent" need was to replace several badly leaking faucets and install emergency shut off valves (yes every faucet needs them!). I called and JP quickly arranged for Chris to come within 3 hours. Two faucets and a set of laundry taps were replaced, all with emergency shut off valves. Chris is obviously very experienced; I know good work when I see it. The work was completed efficiently and professionally. I have recommended this company to others in the past and will continue to do so.

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Company Response

**Thanks Alan** We are very grateful for the review and thank you so much for taking the time to share your experiences. It is very rewarding to know you have been happy with our services, past and present. We can’t thank you enough for your continued referral of DrainWorks Plumbing! As always, we look forward to hearing from you should you require plumbing or drain assistance again in the future.

Richard in Toronto
Richard in Toronto
1 review Toronto, ON
10/10

More than we expected

We heard a trickle but discovered multiple cracks in 130-year-old clay pipes beneath our basement. This required extensive digging and replacement with PVC pipes and new drains. The work was extensive but completed efficiently in 2 days

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Company Response

**Thanks Richard** We really appreciate your review and thank you so much for sharing your experience here with us. It is rewarding to know that we could be of assistance and that you were pleased with the service provided from start to quick finish. Thanks for choosing DrainWorks Plumbing; we look forward to hearing from you should you require any plumbing or drain assistance again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.