Drain Works Plumbing

Drainage Contractors
80 Nealon Avenue Toronto ON M4K 1Z2
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93%

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Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1497 reviews)

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Toronto in ??????????
Toronto in ??????????
2 reviews Toronto, ON
10/10

Toilet replacement

We have have used Drainworks a few times, as our house has almost 50 year plumbing and fixtures. Their service is much better than others I used in the past. Very professional, had our service history on file when I called and were able to book around my schedule. Evaluated the issue with the the okd toilet quickly and gave several options/prices with no pressure or up sell. Went above & beyond to make sure everything would look good and function well. Even checked out our other toilet and asked about any other issues while were here. Did a great job with previous repairs & replacements. Satisfied repeat customer, I would recommend them.

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Bob from Vaughan
Bob from Vaughan
1 review Toronto, ON
10/10

Excellent Service

Excellent service provided, came within 2 hours of calling. The plumber that came was quite knowledgeable and very helpful. He also cleaned up very well. My only concern was that it was expensive, but I have really no other companies to compare with. I certainly use again and would recommend.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Trustworthy, Affordable, Professional

Drainworks came and did a rough in for a basement bathroom for me. I was very impressed with the salesman who came and provided a quote. He was respectful, offered tips and advice, and the detailed quote was provided within minutes. Their team came in, quickly got to work and were great about pointing out any issues they discovered. When the floor was opened, they discovered a small amount of the original iron drains, and did an inspection to see if there was more. I was lucky it was only a small section by the stack. Not only did they replace that, they also repaired the previously (poorly) installed stack, moved the clean-out so it was more easily accessed, as well as repaired the openings in the floor. They were quick, clean, and very respectful of the house. I even loved how patient they were with my very curious cat, who decided to leave her footprints in their fresh concrete, checking with me if I wanted those smoothed over, or left for someone in the future to find as a fun treat (which, of course I did). I would highly recommend them and look forward to working with them on other projects during my renovation.

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Company Response

**Thanks** We appreciate your review and thank you so much for taking the time out of your schedule to share this experience. It is rewarding to know that you were so happy with our services. We are very grateful for your recommendation and we look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

charles in East York
charles in East York
1 review Toronto, ON
10/10

Residential sewer line replacement

A pipe camera inspection of our residential sewer line showed a split pipe, a pipe joint offset and some tree rootlets growing inside the line. To avoid a possible future blockage, I contracted Drain Works to replace the line. Lou and his crew responded promptly in all cases, they know what they are doing and, based on three proposals, they are competitive. I am happy with the job they did.

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Company Response

**Thanks Charles** It was a pleasure reading your review to learn how happy you were with our services, from start to finish. Thank you so much for sharing your experience here for all to see. It is rewarding to know we could be of assistance and we look forward to hearing from you should you require any plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Drain pipe replacements

After noticing a sewage smell in the basement, I called Drain Works to check it out. They discovered poor flow in cracked, poorly connected clay sewer pipes with serious root infiltration. Lou explained the situation, showing us the inside of the old pipes, and answered all our questions. The job ultimately involved digging up sections of the basement and a bit in the driveway. He and his team ran new pipe from near the back of the house up to the front and outside to connect to the city sewer line. Everyone was friendly, courteous and hard-working. The team did an excellent job, working in very close quarters in the basement.

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Company Response

**Thanks** We appreciate your review and thank you for sharing this experience here for all to see. It is rewarding to know that you were so happy with the service provided, from start to finish. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you for choosing DrainWorks Plumbing!

Moira Lauren
Moira Lauren
2 reviews Toronto, ON
10/10

Excellent plumbing work

Drainworks did another excellent job recently on the plumbing at our house. Very professional, and did exceptional work. I heartily recommended Drainworks for plumbing issues. The work was well done, the service prompt . Five stars out of five stars.

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Company Response

**Thanks Moira** We are very grateful for your review and we thank you for your patronage, your high recommendation, and for taking the time to share it here. It really is very rewarding to know that you are so happy with our service. As always, if you ever need plumbing or drain assistance again in the future, we are here for you. Thanks for choosing DrainWorks Plumbing.

Private User
Private User
Private User reviews Toronto, ON
1/10

Not satisfied

I'm very unhappy with the experience.

They performed a repair and said they offer no guarantee for their work. I'm okay with a professional not backing up their work only when: 1. they charge very little for the work, or 2. they tell me the repair is unlikely to fix the issue. Neither of which was the case here.

Unfortunately I wasn't there when they came to do the repair and my mother-in-law signed off on this (I wouldn't have). They did some work, left, and the issue wasn't resolved.

The bottom line: I hired a reputable plumbing company, paid full price, the issue wasn't resolved, and my wallet is $300 lighter.

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Company Response

It is unfortunate you feel this way. We are transparent and upfront with whom me meet with onsite and only begin service with their approval. The service we provided did successfully get the system flowing, but the system required more work to fix it and bring it up to code, which we recommended and left a quote for. You declined to proceed with the quote for the fix. We cannot provide a warranty if proper repairs are declined. If you would like a further explanation on the work required, please call our office.

Lee
Lee
3 reviews Toronto, ON
9/10

Replace breather vent / sewer cleanout

The team showed up on time, worked efficiently and were very tidy - placing all dirt that needed to be dug up on a tarp. Once the pipe was exposed they explained what my options were, and executed the solution immediately. I am very happy with the work and plan to use them again when I replace all the clay pipes under my house.

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Company Response

**Thanks Lee** We are so grateful for your review and are so very pleased that you were happy with our service. Thank you for sharing your experience here for all to see, we truly appreciate it. We definitely look forward to being of assistance when you chose to complete the remaining upgrade. Thanks for making DrainWorks Plumbing your choice for your plumbing and drain needs.

Maggione in Mississauga
Maggione in Mississauga
1 review Toronto, ON
10/10

Replacement of Drains

I ran into drain problems about a week ago and Drain Works Plumbing was recommended to me. I called them and they promptly scheduled an appointment. When they came they quickly assessed the problem (I have a one hundred year old house which had original clay drains with significant tree root infiltration). This is not an item I had on my New Year's wish list but these things always happen when you never expect them. After the initial assessment and some initial work they strongly recommended I replace the clay drains. Not being familiar with this type of work I had a lot of questions and the supervisor took the time to very thoroughly explain what needed to be done and why. I approved the work and most of the drains were replaced in 3 days! The team who completed the work was very professional and organized. The work involved digging both outside the house and in the basement and I have to admit I was very apprehensive about how my house would look like at the end of it. To my surprise, they were able to replace the majority of the trains without much disruption. The exterior looks like it was never touched and the basement only requires one small room to be refurbished. Overall I am very happy with how everything went. The cost was reasonable for the work that was done and again, the staff very qualified, courteous, and professional. I would not hesitate to recommend Drain Works.

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Company Response

**Thanks Maggione** It was an absolute pleasure reading your review to learn that you were so happy with our service. It is very rewarding for us to know that we could be of assistance and for you to acknowledge our efforts. Thank you so much for sharing this experience with us. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

miranda from Toronto
miranda from Toronto
2 reviews Toronto, ON
6/10

Bathroom shower work

Called with a bathtub faucet that had come off. Prompt response and fix done. However, next day noticed leak coming from shower head down to main floor ceiling. Called back and quick response again. Assessed issue with pipe fitting, provided 2 options, and went ahead with option to change faucet and piping. Unfortunately, decreased water pressure after so called again. Quick response and fixed sediment which was in shower head fitting. Although I can't draw a line between the initial faucet fix and the shower head fitting leak, it never leaked before and did immediately after the repair, requiring a pricey fix. I also can't say with certainty that the sediment wasn't there before, but I never had water pressure issues until after the shower head repair. So 2 extra visits that I'm not convinced were warranted. That said, the response was always quick, the plumber was open and informative and clean.

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Company Response

**Thanks Miranda** We appreciate your feedback. At DrainWorks Plumbing we do all we can to provide the best recommendations and service, and although our return visits were not warranty related, in the name of customer service we did do them at no charge. We also worked hard with your schedule to provide the quickest service possible. We do value your choosing DrainWorks Plumbing and we do hope to hear from you should you require assistance again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.