Over the course of a few days, we had water in our basement laundry room coming in from a floor drain during heavy rains. A neighbour recommended Drainworks, and I have also seen their trucks in the neighbourhood of 1940's homes before. I left a message before office hours and heard back first thing in the morning. I received a second call confirming exactly when to expect Jim, who arrived exactly as promised. He was professional and informative, explaining everything that the video scope was showing, and what it meant to the operation of our plumbing. Having fixed the immediate problem, which was a clog in the pipe downstream, without hard selling, he suggested improvements that should at some point be made - primarily replacing sections of original clay pipes that had not been fully addressed by previous home owners and/or renovations. All in all - job well done, with high integrity, professionalism and cleanliness. Thank you Jim and Drainworks for the excellent service and for educating me on what we will need to address in future.