DrainWorks Plumbing

Bathroom & Kitchen - Fixtures & Accessories
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94%

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Reviews for DrainWorks Plumbing

Average customer rating:
9.5 10 (1478 reviews)

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L Pearen in Scarborough
L Pearen in Scarborough
1 review Toronto, ON
10/10

Basement drain

DrainWorks Plumbing
416-486-0000
80 Nealon Avenue
Toronto
ON
M4K 1Z2
CANADA

This company is the most professional and prompt in visits and phone calls. They answer all question and explain every inch of what they are doing before going ahead. L am very happy with them.

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Company Response

**Thanks L** We appreciate your review. It is rewarding to know that you were happy with our service. Thank you for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will continue to rely on should you require service again in the future.

Private User
Private User
1 review Toronto, ON
10/10

Basement Laundry Room Drain Back-up

Over the course of a few days, we had water in our basement laundry room coming in from a floor drain during heavy rains. A neighbour recommended Drainworks, and I have also seen their trucks in the neighbourhood of 1940's homes before. I left a message before office hours and heard back first thing in the morning. I received a second call confirming exactly when to expect Jim, who arrived exactly as promised. He was professional and informative, explaining everything that the video scope was showing, and what it meant to the operation of our plumbing. Having fixed the immediate problem, which was a clog in the pipe downstream, without hard selling, he suggested improvements that should at some point be made - primarily replacing sections of original clay pipes that had not been fully addressed by previous home owners and/or renovations. All in all - job well done, with high integrity, professionalism and cleanliness. Thank you Jim and Drainworks for the excellent service and for educating me on what we will need to address in future.

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Company Response

**Thanks** It was a pleasure reading your review to learn that you were so happy with our service from start to finish. It is very rewarding for us to know that we could be of assistance and to have our efforts acknowledged. Thank you so much for the kind words and for sharing this experience here for all to see. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing.

Private User
Private User
1 review Toronto, ON
10/10

Faucet replacement

Had an issue where I thought the pipes were broken underneath kitchen sink. Turned out, after the initial assessment, the whole faucet needed to be replaced. Jim, the plumber who came to my unit, had a faucet on hand and fixed the whole issue on spot. Took about 1 hr to do everything from start to finish. Very efficient! Reasonable pricing but definitely peace of mind that there won’t be leakage. Definitely recommend!

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Company Response

**Thanks** We are very grateful for the review and thank you for sharing your experience and for your recommendation. We are happy to know that you were satisfied with the service provided from start to finish. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks.

Sarah  from Toronto
Sarah from Toronto
4 reviews Toronto, ON
10/10

Clog in the sewer? No problem

I had a clogged basement drain. I called Drainworks and was given a super fast response. They arrived right when they said they would. The service technician’s name was Matt (I hope I remembered that correctly) and was extremely professional. He explained everything he was doing, showed me on the camera afterwards, and gave good advice for any future work I need. From the gentleman I spoke to on the phone, to the technician at my house every thing was fantastic. AND as if the world isn’t small enough, it turns out The technician was the same one that came out in 2006 when I needed most of the sewer drain replaced (from the ancient clay to new plastic) and they were amazing then too. That was a big job, but they were fast, professional and very clean. Having the same staff 13 years later reflects very well on a company. Drainworks is my “go-to” plumbing’s company I call if I have a problem.

Approximate cost of services:
$200.00
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Company Response

**Thanks Sarah** We appreciate your review and thank you for sharing your experience and for your recommendation. It is pleasing to know that we could again be of assistance and that you were happy with our service from start to finish. Thank you for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will continue to rely on should you require service again in the future.

Cristina from Thornhill
Cristina from Thornhill
3 reviews Vaughan, ON
10/10

Clogged shower drain

I have received a very professional service from DrainWorks - from the prompt request to my inquiry and booking a same-day appointment, to showing up on time, troubleshooting and addressing the clog and providing tips and tricks on how to keep our pipes in good shape. Thank you Matt, for a job well done.

Approximate cost of services:
$220.00
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Company Response

**Thanks Cristina** We appreciate your review and thank you for sharing your experience here for all to see. It is pleasing to know that you were so satisfied with the service from start to finish. Thank you for choosing DrainWorks Plumbing. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

10/10

Replace portion of Main Stack

We have been using Drainworks services for approx. 5 years and have always had great service. Recently we thought we had another blocked drain which turned out to be a major obstruction in our stack. Once finding out this would require removing drywall and floors I was horrified , during the repair process other issues were discovered that would have caused us problems in the future - blocked kitchen drain, leaking toilet and leaking sink in kitchen. These issues were dealt with during the one service call. I found our plumber Jim Carr to be very professional and all of the service technicians I have dealt with to be quick, clean and efficient and we have another project to be done in the near future and we will again be using this company.

Approximate cost of services:
$3,500.00
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Company Response

**Thanks Greenwood5770** We are very grateful for the review and for your continued patronage. It is very rewarding to know that you are continually satisfied with the service provided. Thank you for taking the time to share your feedback with us. We certainly do look forward to hearing from you when you are ready to proceed with any future projects or need our assistance should issues arise before then. Thanks for making DrainWorks your plumbing and drain service providers.

SMB in Toronto
SMB in Toronto
2 reviews Toronto, ON
10/10

Complete basement drainage project

We were extremely fortunate to have secured Drainworks services, recommended by a family member, as we needed an issue in our basement assessed. We discovered the project was significant, involving a complete overhaul of water and sewage piping related to a previous owner’s badly completed renovation. Drainworks was top notch on all counts. Professional, skilled, thorough work based on clear accurate estimates, options provided for decisions, clean work sites left each day, and excellent communication. They addressed a complicated set of serious issues and we have confidence in the results. Supervisor Jim Farr was knowledgeable and quite exceptional throughout. All of the team were pleasant and skilled. Have already recommended them and would use their services again.

Approximate cost of services:
$14,000.00
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Company Response

**Thanks SMB** We are very grateful for your review and thank you for taking the time to share this experience here for all to see. It is gratifying to know that you were so satisfied with our service, and we thank you for acknowledging our efforts. We look forward to hearing from you in the future should you require drain or plumbing service again. Thank you for choosing DrainWorks Plumbing and for your recommendation.

Randy in San Francisco
Randy in San Francisco
1 review Toronto, ON
10/10

Replacement of clay sewer pipes, basement drain, basement shower trap with installation of backwater valve

With a basement shower drain blocked by tree roots, no working basement drain, and the desire for a backwater valve, we decided to replace our entire 100-year-old clay basement drain system with new PVC pipes. We had had Drainworks do good work for us previously, but as this was a big job we got three quotes. Drainworks had the lowest price and also said they could do the work in three day ups, compared to up to five for the other companies. The Drainworks crew did all the work on budget and on time. They re-routed the drain from the main stack to save the tiled floor in the basement bathroom, dug under a built-in storage unit to keep it intact, and only removed a couple of shelves in the unit (which are easily put back together and not visible with the doors closed in any case) to find the kitchen drain, which was hidden behind the drywall and the built-in. All the work was done with minimal disruption to ourselves and our neighbours (our house is semi-detached), and the crew left the place clean and tidy. I would not hesitate to recommend Drainworks for any home plumbing job, big or small.

Approximate cost of services:
$8,050.00
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Company Response

**Thanks Randy** It was a pleasure reading your review to learn how happy you were with the service provided. Thank you for sharing this experience, it is rewarding to have our efforts acknowledged. Thank you for choosing DrainWorks Plumbing and for your recommendation. We look forward to hearing from you in the future should you require drain or plumbing service again.

Wafer in East York
Wafer in East York
1 review Toronto, ON
10/10

Plumbing

I called drainworks for aclogged kitchen sink. Jim arrived on time , provided upfront pricing. He cleared the drain and pipe my kitchen sink new with future access in needed for snaking. Iwill call them in the future if i should needaplumber.

Approximate cost of services:
$500.00
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Company Response

**Thanks Wafer** We appreciate your review and thank you for taking the time to share this experience. It is rewarding to know you were satisfied with our service and it is a great pleasure to know that we could be of assistance. Thank you for choosing DrainWorks Plumbing. We look forward to hearing from you in the future should you require drain or plumbing service again.

Geoff
Geoff
2 reviews Toronto, ON
10/10

Very Happy

My neighbors' drain had backed up. I met Armando outside my house. i was aware that our drains had roots and other problems. After a thorough inspection and professional conversation we developed a detailed quotation to replace all of our drains, including the outside portion. In three days the job was completed and the final inspection confirmed for me that the job was very well done. They took the time to explain the system and how it works, sent a camera down the new system right to the main. Armandos team was very professional and fast. They tarped everything (the floor walls & stairs), and cleaned up the work area completely. The workers were all friendly and courteous, very careful with my possessions. I feel that i received excellent service and would recommend this company to anyone looking for a responsible contractor with comprehensive quotations, good customer service and a lifetime warranty.

Approximate cost of services:
$8,000.00
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Company Response

**Thanks Geoff** It was a pleasure reading your review and learning just how happy you were with our service from start to finish. Thank you so much for sharing this experience here for all to see. It is very rewarding to have our efforts acknowledged by you, and we thank you for the strong recommendation; it is really appreciated! We look forward to hearing from you should you require assistance again in the future. Thanks for making DrainWorks your choice for your plumbing and drain needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DrainWorks Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, and peruse our coupons in our gallery, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Bathroom & Kitchen - Fixtures & Accessories, Drainage Contractors, Waterproofing, Drain Services, and Plumbing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement? There
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard, American Express
LICENSES
Master Plumber License P15815; Builder License B12714; Business Licence's 08 100128 and 08-115749
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.