Just wanted to say how very pleased we were with Bruno, Chris and the rest of the guys during their 3 days with us doing the 4 outside walls of our home. They were all so pleasant and helpful, willing to explain anything I asked - and patiently! They started each day so early and worked so late and not always in the best weather - yet were always so nice. I felt they really knew their stuff and intelligently fixed any cracks or unexpected things they came across (veranda)! Their work was also very neat and our green lawn is still green even though it had lots of earth piled on it! They cleaned up beautifully each day and I couldn't believe how neatly one could dig a trench by hand i.e.our back wall. The team went above and beyond when relaying our patio stones so that my elderly mom, myself and the postman could walk safely....without piles of muck stuck on our shoes. When a few missed items were mentioned after the job was finished, Chris was more than willing to come and correct them i.e. lattice work from deck and driveway where cut needed some more stones. Most importantly I had left them our house key so that they could use our hot water for the work and also use our washroom yet I always felt the team was trustworthy whether inside the house alone or with my mother. .
Jamie, our salesman, was also outstanding and knowledgeable, always ready to answer my questions whether through email, phone or in person - he really knows his stuff and it was comforting knowing that he had once been a waterproofer as well. Waterproofing is a big step, not only financially but esthetically, particularly when one has grown up in a house like myself - to see the landscaping totally stripped was a shock as we cut everything down (bushes) and to see gaping holes as the work was done. That's why it is so helpful to see everything left as neat as possible, particularly when one cares about the home as we do. I am also happy that there will be a free follow up in the spring to re level the soil - that certainly shows responsibility about doing a job well.