1. This customer has the estimators phone number, it is written right on her contract and there was contact between the two throughout the job, he even made a site visit.
2. The neighbours were fine with our crew leaving the ladder on their property and we have not received any complaints from them.
3. It took us longer to do the job than originally estimated, this happens and we have no control over it, especially when there is so much added work.
4. Obviously there was a lack of communication between the crew and our office when we called to collect payment before the job was done. We are sorry. We have worked to ensure this does not happen in the future.
5. When the estimator arrived to do the final inspection of the work and pick up a cheque the homeowner was very happy and had wonderful comments about the crew and the work. Why hasn't she posted those?
6. The posted pictures have either already been fixed or it has been explained to the homeowner why it looks the way it does. (Functionally)
7. She requested a warranty from the manufacturer and was told that she did not need one because if there are any problems with the material she should go through us. She still wanted one so we mailed one to her anyway. Problem?
8. I do not understand the Sept 08 comment and have not received a call from the customer so I cannot comment. If there is some sort of problem we need to be notified in order to fix it.
9. Finally, the costomer still has an outstanding balance that she is not willing to pay. The extra charges were for extra work that was found after removing her existing siding. She was home at the time that these discoveries were made, the rotten wood and insulation was shown to her, she okayed the extra work and watched it being done. I guess we can only blame ourselves for trusting that she would follow through on her end and not get it in writing. Is there a website where we can publicly post about homneowners who have decided not to pay?
