We started using Northwood 3 years ago and they were great. Cleaned our ducts once and oversaw our bi-annual maintenance. At the end of last year we signed a maintenance contract with them for over $300 and after that they disappeared, stopped returning calls and e-mails and now we're over 6 months later and we're out the money and need to find a new company. Not sure if they're still in business or not, but this is bad customer service to say the least.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?