Hello Christie, thank you very much for your review. We are sorry to hear that you are not satisfied with the railing. We have tried arranging a meeting with you on site to go over your concerns however, you have declined it. At this point I can only address what you have mentioned in the review:
Our installations are done according to OBC and the design of your railings was chosen by you, therefore, my understanding is that you are happy with the railings. It looks like the only concern you have is with regards to the fact that you can see the spot from the old railings and black paint around the plate. We cover and protect the work area, but we do not include fixing the masonry/concrete damages that were there from the old railings.
The second concern you are mentioning is with regards to the scheduling. Usually, our customers want their railings installed as soon as possible so our goal is to turnaround the project as fast as we can. We schedule all exterior installation within a week after they are completed and do not require clients to be home in order to accommodate everyone's busy life. We certainly see that this approach is not for everyone and therefore when you told us that you want to be rescheduled and provided us with 3 different dates, we took this information into account when scheduling your installation. In fact, we did schedule you on one of the dates that you have given us. We also mentioned to you that in case this doesn't work we will be happy to reschedule again.
Starting from the estimate we have been trying to accommodate your schedule for the site visit as well as for installation. For both instances, we have rescheduled the appointment twice, both times within the availability provided by you.
I do still want to rectify the situation and send one of the owners to see you and discuss how we can make your experience a 10 rather than a 4.
Thank you, please contact me 4168484588