RusTeak

Furniture Designers & Custom Builders
685 Queen st west Toronto ON M6J 1E6
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56%

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Reviews for RusTeak

Average customer rating:
7 10 (5 reviews)

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Private User
Private User
1 review Toronto, ON
10/10

Sideboard, ottoman, and armoire

I love this store. I've bought 3 pieces of furniture from warren over the last 5 years. Prices are crazy good, and the furniture is solid real wood pieces, and fabric stuff is made in Canada with huge selection of fabrics and leathers. They have wicked custom pieces too. He's always been honest with me, he's a funny guy too, and somehow remembers my name when i come back two or three years later. Great customer service, massive selection. Highly recommend! The Bathurst location has significantly more selection than queen, around the corner.

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AS from Toronto
AS from Toronto
1 review Old Toronto, ON
8/10

Furniture

This store stands out from the others in its vicinity for having high quality goods at comparable prices. The owners seem to be tuned into the sourcing of their products and to care about responsible manufacturing.

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Mike7152
Mike7152
2 reviews Richmond Hill, ON
10/10

South East Asian Furniture

Rusteak has a great selection, and the best prices in Toronto for South East Asian furniture. Warren as well as his mother are absolutely wonderful to do business with. Great pieces imported from the other side of the world.

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Jason in York
Jason in York
9 reviews York, ON
7/10

Purchased a few items

I found the owner super helpful and ready to talk and give advice on furniture etc. i did find the mother nboto as helpful. We went to their other store on queen (a few times) and she didn't seem that interested in helping us. Otherwise I thought the owner was great and the pieces are amazing

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Corina in Midtown
Corina in Midtown
1 review Moapa, NV

First Review

0/10

Dining table order

Once upon a time in Feb 2005, I went into Rusteak and put down a $400 deposit towards a dining table, with the verbal understanding we should receive it in April/May. The owner seemed to be a nice and trustworthy person so I did not think for a bit to put the delivery date in writing. I was to pay dearly for this mistake.

Time flew by and we did not receive any notifications from Rusteak about my table. There was an April container from Indonesia, and as I went to the store to inquire about it, [name removed - ed] , [name removed- ed] mother, had no idea about my table order, but she acknowledged that it was not in this container, and that her son will contact us as soon as he comes back.

He came back from his overseas trip, but we did not receive any notification from him, and more time passed by without any news about the table. So at the beginning of June, I called the store and talked to [name removed - ed], who assured me I should get it in July and that he will let me know when. Needless to say, I did not receive any updates from him, and at the end of July we went to the store asking about the status of my order. He was not there, just his mother. We contacted him on the phone right there, but he was not able to give us a date for the delivery. [name removed -ed] continued talking on the phone with my husband, pretty much accusing me of being a fraud, and that he never promised the table would be available in April or May.

Another month went by and we visited the store again in July. [name removed - ed] was not there and as usual, his mom was not able to inform us of our table order. We called him from the store and talked to him. We tried to get our money back, since no delivery was on the horizon. He was not open to give us the refund, stating that the store policy is not to give refunds on orders.

Things continued in a similar manner – we calling every month, just to find out nothing is there for us, and that maybe "next month" we will get the dreaded dining table. As much as we asked for our money back, he continued refusing us in an arrogant and insulting manner, completely disrespectful of us as customers – or human beings for that matter.

As the months went by, [name removed - ed] went to Indonesia in October, came back, and our monthly phone calls continued. Our last call was Saturday, December 10, 2005. We could not find him, but he called us back and told my husband that THE container with the table has arrived but that the table is missing from it, and that he did not know it was missing from it! As a consequence, he said he was open to give us a complete refund or we could buy another table in his store. I was not interested in his existing tables, so the next day, on Sunday December 11 we went for our refund. It turned out [name removed - ed] was not really ready for that, and he had no money in his account, or in cash for that matter. Finally, he called his bank and with their help he processed the return using his Visa account. After months of trials and tribulations, I was so happy to see this bitter adventure come to an end !

I found his attitude a completely unprofessional business approach, and he does not deserve any more business - from us at least. I am glad I found this website and it is time the future and existing customers of Rusteak find out about his business practices, and make an informed choice about supporting this type of business owner.

2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about RusTeak

Retailers of quality sofas, unique decorative accessories and solid wood antique & reproduction furniture from India, China & Indonesia. Some are rustic in style, while other pieces are more finely finished and somewhat contemporary. RusTeak have offered environmentally conscious furniture since 1999. Visit daily from Noon to 6pm.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.