I had signed up for a nest furnace protection plan with them 3 years ago ($30 per month) where they installed a nest for free of cost. But after a couple of years, I decided to switch to their plumbing service, since I no longer required the furnace protection. I had never called them for the past 3 years for any kind of service, but had to call them last week to fix a leaky pipe at my basement. Made an appointment so that the plumber can visit my home and fix the leaky pipe. But the plumber first showed up 4 hours late, looked at the leaky pipe for a minute and went back promising he'd return to fix it next day. He never came back. Called the office to enquire and they re-booked for the plumber again. The plumber never showed up. By this month, I had paid over two thousand dollars in total for the past 3 years to this company, but they would never even bother to send their plumber... What a waste of time & money.. When I called in to cancel the service, they're saying I have to pay around $600 more to cancel. I'm now struck.. Please do not even let this company inside your home.. Don't recommend this company to anyone.