Furnace Family

Heating & Air Conditioning
Electricians
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Furnace Family
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99%

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Reviews by rating (past 12 months)

Reviews for Furnace Family

Average customer rating:
10 10 (105 reviews)

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Steve in
Steve in
2 reviews Edmonton, AB
10/10

Furnace repair

Shout out to Jerry, Jamie and Christine. Thank you for the great service !!
My furnace broke down and your speedy and friendly response was appreciated so much -Thankyou !! Steve S.

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Company Response

Thanks for the great review... welcome to the family!

HomeStars in Toronto
HomeStars in Toronto
2 reviews Edmonton, AB
10/10

Wunners of My Home's Furnace Olympics

I applied online for a price and date of delivery for a new furnace: 11 a.m. They called in 1 hour - and said a rep was nearby and could meet at 3 p.m.! He was a polite, clear, candid person. His estimate was almost 30% less than the furnace's sibling we bought 4 years ago from the natgas co.- we need 2 for our 2500 sq. ft. home.
Literally 22 hours since I first wrote FF, 3 delightful young men - with great humor and unimaginable politeness came bearing the new furnace, materials, tools in 3 trucks to install the new heater and haul away the 60-year old dinosaur in my basement. They left 5 hours later, not a dot of dust showing them had ever come. Hard, fast work with endless grins and smiles.
Tomorrow the few remaining pipes will be installed after precise cutting. Now, one day after I reached out, an hour after shaking hands and exchanging best wishes, it is 21 C in the huge front half of the house. No wonder this company is rated so highly.
I made French Press coffee for 1 guy, while another borrowed my microwave for 2 minutes, 3 times to heat his lunch and snack kit. My bathroom was politely requested 3 times, too, and when they left, the room was spotless.
Now, I hate goo-goo surveys almost as much as I detest crabby, grifting, slow, late, or unreliable service people. Furnace Family's family of workers is one recommend. Imagine: 1 day, 5 big, and I'm smiling. I never smile over service or purchases. Thanks, guys. What a fine transaction.

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Company Response

Thanks for the time to write such a cool review it made us smile.Welcome to the family!!

Jack in Toronto
Jack in Toronto
1 review Edmonton, AB
10/10

Furnace repair

Our furnace broke down on a weekend and other companies that I called were not answering the phone. Furnace Family did and got out here fast and did a great job. Very professional and even gave us a few pointers on making the house more comfortable. Call them you won't be sorry.

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Company Response

Thanks for the kind words... welcome to the family!

Private User
Private User
Private User reviews Edmonton, AB
10/10

New Furnace and Tankless Hot Water System

We’re very pleased with the service that Furnace Family provided. Jerry was very helpful assessing the problem with our old furnace and was able to get it working well enough to give us some time to make our decision about replacing it. Jaime is a very knowledgeable sales person who provided clear information about our options for a new furnace and hot water system. Ross and Jared did an excellent job of installing our two-stage furnace and tankless hot water system. Everyone we dealt with at Furnace Family was highly professional and trustworthy. We are glad we chose Furnace Family.

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Company Response

Thanks for the kind words and your time to leave a review... welcome to the family!!

Siu in Edmonton
Siu in Edmonton
1 review Edmonton, AB
10/10

Furnace and hot water tank replacement

Dave at Furnace Family is a fantastic guy. I had different companies came to do the estimations. Dave not only matched/beat all the other offers, gave me a bigger furnace and hot water tank, he also explained things to me patiently. He answered all my questions before and after the installation promptly.

They did a wonderful job for my parents' house two years ago. I have them installed my furnace and hot water tank this time. I will recommend you give Dave a call at Furnace Family. Not like many other companies who will only come during the day time, Dave came to do the estimation in the evening, and installed my furnace and tank on Saturday without extra cost.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to the family!

FHUNT in Edmonton
FHUNT in Edmonton
1 review Edmonton, AB
10/10

Furnace Replacement

When we met with Jamie from Family Furnace , we were very impressed with his presentation on the benefits of a new 2 stage Lennox furnace and humidifier. He explained not only the benefits, how the system functioned but also required maintenance procedures. It was for this reason we chose Family Furnace. The installation crew of Monty and Jay were professional and courteous. We had to leave before the installation was complete but felt comfortable leaving the two gentlemen to finish the installation. Upon returning home, the system was working great, the cleanup was fantastic. Thanks to furnace Family for a great installation
Frank Hunt

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Company Response

Thanks for the kind words we appreciate it and your time to leave a review. Welcome to the family.

brandib
brandib
1 review Edmonton, AB
10/10

Lennox Furnace Replacement

Furnace Family was amazing,we got multiple quotes from other companies but Dave the sales guy was very thorough and actually sold us less than we wanted. The installers worked like skilled masters. Our home is now way more comfortable and clean with the better filter we had installed. Great job Furnace Family !

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Company Response

Thanks for the nice words and your time to leave a review. Welcome to the family!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Thank you, Jeff

Had our second visit from Jeff in the last couple of years. Great to deal with someone who's a truly knowledgeable pro, great at diagnosing a problem, really knows what he's talking about. Quick, efficient, genuinely trustworthy and super pleasant to deal with. Thanks, Jeff!

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Company Response

Thanks for kind words and your time. Welcome to our family.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace repair

Today Richard came and fixed a couple of things on our furnace. He is kind, friendly and helpful! The price was excellent and service was amazing!! I would highly recommend them!!

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Company Response

Thanks for the kind words and your time to leave a review...welcome to the family.

nadirrazi
nadirrazi
1 review Edmonton, AB
10/10

Lennox Furnace

Had a furnace installed by Furnace Family simply amazing service from our sales guy who was the most honest of them all I think his name was Dave. The workers were very good and made sure to look after our home. Very happy with Furnace Family.

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Company Response

Thanks for the kind words and your time to leave a review... welcome to the family.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.