Furnace Family

Heating & Air Conditioning
Electricians
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98%

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Reviews by rating (past 12 months)

Reviews for Furnace Family

Average customer rating:
10 10 (91 reviews)

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Razan in Edmonton
Razan in Edmonton
0 reviews Edmonton, AB
10/10

Furnace and water tank replacement

I found family furnace on google and I called them to install a furnace and water heater in our unit they are just as good as the reviews I read about them ..as hard as it gets they will finish the job efficiently !! They did a great job and were very patient to finish everything thank u Jared and Ross so much for all ur effort am so pleased.. and thank u Jamie also for explaining everything
Razan

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Company Response

Thank you for your amazing feedback. We are so happy you choose us. Welcome to the family!

rogerb in Edmonton
rogerb in Edmonton
0 reviews Edmonton, AB
10/10

Sherwood Park Service Call AC and Furnace

Wife contacted Furnace Family in regards to AC issues. Serviceman did a great job with AC and as well checked out the furnace and fire places. job well done.
thank you

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Company Response

Thanks for the nice words glad we could help. Welcome to the family.

DKennedy in Sherwood Park
DKennedy in Sherwood Park
0 reviews Sherwood Park, AB
10/10

We had a furnace and A/C installed

We had Ross our installer and his apprentice remove and instal our new furnace. They were great with our home and pets, friendly, efficient and knowledgable. All involved from sales to office were amazing, a very positive experience !

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Company Response

Thanks for the nice words... welcome to the family!!

jeansardo
jeansardo
0 reviews Edmonton, AB
10/10

Furnace and Air conditioning

Furnace Family installed a Lennox furnace and AC last week what a great experience. Everyone was profesional and friendly our sales guy Jamie was great very informative and honest on our needs. The day of the job everything was as promised. What an amazing company. Already recommend them to a friend

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Company Response

Thanks for the amazing review...glad we could help. Welcome to the family.

Krista from Spruce Grove
Krista from Spruce Grove
0 reviews Spruce Grove, AB
10/10

A/C Install in Beaumont

I originally had set up an appointment with a competitor who then refused to acknowledge my existence and confirm the appointment for me so in desperation I started calling around and found Furnace Family. Jamie, the sales guy, is wonderful. He discussed things far beyond his scope with my husband and made recommendations for repair companies for issues outside of our a/c-furnace. I mean, it's his job to be wonderful, companies lure you with lovely salesmen and the hit you hard. Well, surprise, the installer managed to be even nicer. There was 4 of them total, 3 of them were friendly but very quiet and task oriented, which is fine by me, and Bryce, whom I assume was the lead, was lovely. They did exceptional work, but more than that I didn't feel like my home was being invaded. They laid down mats so my floor wasn't damaged [which is more than I can say for our terrible movers!], gave me a 45 minute heads up so I could call my husband and get him over to go through the inspection, they explained everything in detail and showed him how to clean the thing, they installed it off the ground so that we would have better airflow and it would be less likely to become uneven. I'm super impressed with these guys and would highly recommend. We went through a nightmare getting this new house and Furnace Family made this process the easiest part.

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Company Response

Thanks for the amazing review, glad we could help...welcome to the family.

cindycheben
cindycheben
0 reviews Edmonton, AB
10/10

Air Conditioning by Lennox

We were in the market for adding Air Conditioning to our home after several quotes we choose Furnace Family mainly because of their sales guy Dave. He was way more knowledgeable and an amazing job. Our house is cool and the unit is very quiet. Highly recommend this company.

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Company Response

Thanks for the nice review... welcome to our family.

lloyddavidson
lloyddavidson
0 reviews Edmonton, AB
10/10

Lennox furnace and AC

Furnace family soda great job at my home putting in a Lennox system. The install guys were very knowledgeable and explained everything.Wr are very happy.

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Company Response

Thanks for the kind words welcome to the family!!

emmarashi
emmarashi
0 reviews Edmonton, AB
10/10

Lennox Air-conditioning

We were blown away by the great service from our estimator Jamie Wall to the install crew everyone was great. Thanks again for everything. We even got Airmiles. What a company bravo. We will recommend them to all our friends.

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Company Response

Thanks for the great review glad we could help... welcome to the family!

Rick in Edmonton
Rick in Edmonton
0 reviews Sherwood Park, AB
10/10

New furnace and hot water heater removal and installation

Dave started the process with a very informative presentation of the furnace and hot water heater options. No pressure to buy a certain model just explained the options and let us decide. He explained the installation process and what that entailed. Unsure about the air filter option and we decided purchase it after doing our homework. Justin and Ross followed up with an excellent install, before I knew it everything was outside and the new components were in the basement. Drop sheets were laid down to protect the flooring and great care was taken to not mark up the walls when moving pieces in and out. They took time to explain what they were doing and left the area clean. Clearly explained the workings of the furnace and the new thermostat. We will see how the furnace lives up to expectations in the fall, as of now I cannot even here the fan running. Love the new thermostat.

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Company Response

Thanks for the super kind words glad your happy with everything.... welcome to the family!

Jill in Saint Albert
Jill in Saint Albert
0 reviews St. Albert, AB
10/10

Furnace and AC

Awesome service. Ross and Justin did a great job. They were polite and professional. Answered all of our questions. Got the job done faster than expect. Everything looks great and works great. Will recommend them to everyone.

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Company Response

Thank you for the kind words we are there to help make you comfortable welcome to the family !!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.