Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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98%

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Reviews for Furnace Family

Average customer rating:
9.9 10 (147 reviews)

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Dave
Dave
0 reviews Edmonton, AB
10/10

AC installation

very good services and team.

I felt confident with this company so much that I didn't even get any other quote.

Without a doubt ill go with them again next time.

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Company Response

Thanks for the kind words and your time to write one.

Laurie in Edmonton
Laurie in Edmonton
1 review St. Albert, AB
10/10

I Couldn’t Be Happier

I could not be happier than I am with Furnace Family. As is always the case, our AC died on the hottest day of the year. Due to a major heart problem, I overheat very easily. From the first tech who took my after hours call (Matthew), to the attempted cleaning and repair (Justin), to the estimating (Ross) and installation (Jared), it was flawless. They all really went above and beyond. Especially Justin who made sure to completely document the existing system to ensure that there was enough info to proceed without having to return. Extremely professional.

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Company Response

Thanks for the kind words and your time to leave a review glad we could help...welcome to our family!!

Private User
Private User
Private User reviews St. Albert, AB
10/10

Lennox whole home system

We heard the owner in 630 ched and decided to buy the ultimate Lennox system. Our estimator Ross was very informative and we thought the price was fair. The day of install went well very professional crew and you could tell they knew what they were doing. But oh man the comfort in our home is unbelievable the air feels cleaner. The thermostat is so cool. I would highly recommend Furnace Family and Lennox.

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Company Response

Thanks for the kind words and your time to leave a review...welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Lennox AC

Called furnace family based on the Google reviews and wow is all I get to say the estimator was great explained everything and told us we would get the best installers. He was correct the instal went very well nice guys even cleaned up after the job. My house is now nice and cool thanks Furnace Family.

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Company Response

Thanks for the kind words and your time to leave a review glad we could help... welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Wonderful Air Conditioning install

Air conditioner installation, I had three quotes done in the buying process one of them a large national company,the pressure to buy was unbelievable they were a definite no.In comes Furnace Family the sales guy was great very informative and no pressure to buy a sign of a great company. The instal went as promised the guys even fixed a non related item at no charge. Very impressive service Furnace Family has my business for life. Big thanks.

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Company Response

Thanks for the kind words and your time to leave a review. Glad we could help and welcome to our family.

Private User
Private User
Private User reviews Aurora, ON
10/10

Flawless

From the initial call, to the consultation to the installation: They were professional, knowledgeable, and responsive to all my questions. On the consult, Mark noticed I had a problem with a T joint leading away from my furnace and made sure that was fixed as well. No other company will get my business other than Family Furnace. Highly recommend!

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Company Response

Thank you for the wonderful review glad we could help...welcome to our family.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Air conditioning

Great company. Very friendly and arrived when they said they would. I’m thrilled with the job they did and would highly recommend. They truly enjoy what they do and it shows.

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Company Response

Thanks for the kind words and your time to leave a review, Glad we could help.

Private User
Private User
Private User reviews Edmonton, AB
10/10

A/C Installation

Ron and Michael from Furnace Family were friendly, efficient, and took the time to explain things. They were also careful to ensure our cat didn’t run out the door when they were bringing things in. :) They did a great job and we are happy to have A/C just in time for the long weekend.

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Company Response

Thanks for the kind words and your time to leave a review...welcome our family.

Dean in Edmonton
Dean in Edmonton
0 reviews Edmonton, AB
10/10

Water heater replace

Our water heater was leaking so we called Furnace Family for a new one. Our experience was amazing from the first call to the techs that installed it everyone was great. You can tell the techs love where they work. You have a customer for life thanks Furnace Family.

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Company Response

Thanks for the kind words and your time to leave a review. Glad we could help, welcome to our family!!

Kai T in Edmonton
Kai T in Edmonton
4 reviews Edmonton, AB
10/10

Awesome Service

Furnace when down sometime during the night. Only notice when I was ready to go to work. Call Furnace Family and they scheduled the appointment the same day. Trevor arrived early than scheduled, very knowledgeable and found the issue with in minutes. Replaced the part and give a once go over of the system. I definitely will call this company again and highly recommend to others.

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Company Response

Thanks for the kind words and your time to leave a review. Glad we could help, welcome to our family.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.