Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 4 timesBest of 2021winner 4 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Furnace Family

Average customer rating:
9.9 10 (180 reviews)

Sort by

Gil
Gil
0 reviews Calgary, AB
10/10

Air conditioning

Great work .Very personable and professional.Victor and Stephan worked very hard I would recommend the company .I have already recommended three people and one has already ordered a new AC

Was this review helpful?
Company Response

Thanks for the kind words and and your recommendations that's very much appreciated...welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Air conditioner

Furnace family exceeded my expectations starting with my first contact Chris. Chris was very knowledgeable and answered all my questions in a exceptional manner. The 2 technicians and electrician were courteous and went above and beyond what I expected. Great employees. I have been recommending Furnace Family to my friends and family since they installed my furnace and hot water heater 4 years ago. I will continue to do so. I really trust them and believe you get great value and service.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave us a review welcome to our family!!

Sebastian Anton
Sebastian Anton
1 review Edmonton, AB
10/10

Hot water tank.

Best company ever. They are very helpful, affordable prices, easy to deal with the company, professional technicians. Jordan is one of the best. Dave is the sales man helping me out. Professional to the bone.
Five stars guys.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave us a review welcome to our family!!

Chris
Chris
0 reviews Edmonton, AB
10/10

Ac Install

This difficult install far exceeded my expectations. Ron was very professional and personable. Will definitely recommend them to others. If you are in the market for a new Ac then look no further than Furnace Family.

Was this review helpful?
Company Response

Thanks for the great review and your time to leave a review... welcome to our family!!

Greg
Greg
0 reviews Cochrane, AB
10/10

Air Conditioning Installation

They showed up on time and were very professional. They completed all the work in a timely manner and made sure everything was cleaned after they were finished. All of the work was completed as promised. The installers were very friendly and a real pleasure to deal with.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

Jordan
Jordan
5 reviews Calgary, AB
10/10

Fast friendly knowledgeable servace tech

I recently had Liam from Furnace Family come out and inspect both my furnaces and AC unit. He was incredibly helpful and walked me through all the points of inspection, would 10/10 have him back for futures services.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

HVac#1
HVac#1
0 reviews St. Albert, AB
10/10

Air conditioner repair.

Repair done quickly and efficiently. Matthew was very courteous and explained what the repair would cost before install of the capacitator. Also recharged the system and gave it a cleaning. . I will need a new furnace and air conditioner in the near future ( as ours are 23 years old) and will certainly give the furnace family priority.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave us a review welcome to our family and we were glad to help.

Bryan
Bryan
1 review Edmonton, AB
10/10

Professionally run company

This was a one year check up on our new furnace, AC and water heater. Technicians make sure they call before coming, they arrive on time, they send reminders and the technicians are friendly, courteous and competent. Their prices are comparative but you won't have to worry the service not being there if/when you need it. I would recommend them to anyone who needs their services.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave us a review welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

New Furnace

Bought this house as a new home. Having the original furnace was a bonus.

We lowered our offer and now replaced a noisy clunky money burning heating device with a balanced comfortable living space we can control from our phone.

And it fits what we want for comfort, quietness and no fuss automatic running.

The whole Furnace Family family from online contact to providing options and the team that spent the time to install again asking for options on where to place things, how it might look, and explaining each step with the impact we could expect was outstanding.

I worked with my father in construction and uncles in the trades and dealt with great furnace people but it was always this is what we have, it’s a great price and we’ll show up to the door to install it as soon as we can load it on the truck.

There was nothing that Furnace Family did that I couldn’t do if I wanted to get a cheaper unit and install it myself.
I had a concern on sourcing everything that would be needed and getting the permits and inspections in a timely manner. I didn’t have to line up to apply, acquire or get rid of things. Or research where to find.

The work was done beautifully and by happy family crew members. The pride in the details to get it the way we liked was their focus.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a great review welcome to our family!!

Bjilse
Bjilse
0 reviews Edmonton, AB
10/10

A/C and furnace repair

Knowledgeable about furnaces, air conditioners and how to service and repair. Prices are reasonable and the service is excellent, go the extra mile to ensure that things are done right. Highly recommend.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.