I applied online for a price and date of delivery for a new furnace: 11 a.m. They called in 1 hour - and said a rep was nearby and could meet at 3 p.m.! He was a polite, clear, candid person. His estimate was almost 30% less than the furnace's sibling we bought 4 years ago from the natgas co.- we need 2 for our 2500 sq. ft. home.
Literally 22 hours since I first wrote FF, 3 delightful young men - with great humor and unimaginable politeness came bearing the new furnace, materials, tools in 3 trucks to install the new heater and haul away the 60-year old dinosaur in my basement. They left 5 hours later, not a dot of dust showing them had ever come. Hard, fast work with endless grins and smiles.
Tomorrow the few remaining pipes will be installed after precise cutting. Now, one day after I reached out, an hour after shaking hands and exchanging best wishes, it is 21 C in the huge front half of the house. No wonder this company is rated so highly.
I made French Press coffee for 1 guy, while another borrowed my microwave for 2 minutes, 3 times to heat his lunch and snack kit. My bathroom was politely requested 3 times, too, and when they left, the room was spotless.
Now, I hate goo-goo surveys almost as much as I detest crabby, grifting, slow, late, or unreliable service people. Furnace Family's family of workers is one recommend. Imagine: 1 day, 5 big, and I'm smiling. I never smile over service or purchases. Thanks, guys. What a fine transaction.