Furnace Family

Heating & Air Conditioning
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98%

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Reviews by rating (past 12 months)

Reviews for Furnace Family

Average customer rating:
10 10 (82 reviews)

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Rick in Edmonton
Rick in Edmonton
1 review Sherwood Park, AB
10/10

New furnace and hot water heater removal and installation

Dave started the process with a very informative presentation of the furnace and hot water heater options. No pressure to buy a certain model just explained the options and let us decide. He explained the installation process and what that entailed. Unsure about the air filter option and we decided purchase it after doing our homework. Justin and Ross followed up with an excellent install, before I knew it everything was outside and the new components were in the basement. Drop sheets were laid down to protect the flooring and great care was taken to not mark up the walls when moving pieces in and out. They took time to explain what they were doing and left the area clean. Clearly explained the workings of the furnace and the new thermostat. We will see how the furnace lives up to expectations in the fall, as of now I cannot even here the fan running. Love the new thermostat.

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Company Response

Thanks for the super kind words glad your happy with everything.... welcome to the family!

Jill in Saint Albert
Jill in Saint Albert
1 review St. Albert, AB
10/10

Furnace and AC

Awesome service. Ross and Justin did a great job. They were polite and professional. Answered all of our questions. Got the job done faster than expect. Everything looks great and works great. Will recommend them to everyone.

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Company Response

Thank you for the kind words we are there to help make you comfortable welcome to the family !!

A/C Lover in Edmonton
A/C Lover in Edmonton
1 review Edmonton, AB
10/10

Air Conditioner

Had two furnaces installed by Furnace Family’s Matt and Yan in February, and they set one up for air conditioning to be added in the summer. Matt and Yan came back in June and did a great job of installing the air conditioner and another smart S30 thermostat, with the same good workmanship and care that they did for the furnaces. Jeff was out later and fine tuned the air conditioner unit and it works really well. Nice to have it cool when you go to bed so you can get a good sleep.

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Company Response

Thanks for the kind words we appreciate it and your time to leave a review... welcome to the family.

KAG in Edmonton
KAG in Edmonton
1 review Edmonton, AB
10/10

Furnace (replacement) and Air Conditioner (addition)

The Home Comfort Advisor was thorough in going through what we needed and what we didn't need, in upgrading our 28 year old home HVAC system. When he was finished, he quoted two options, pointing out the differences of each option which helped us feel confident in our decision.
Furnace Family's admin staff then went to work finalizing the timing for our upgrade and were very friendly and informative in letting us know when to expect the installation crew AND in the after installation processes we needed to complete.
When the day arrived, the installation crew walked Keith through the various stages of the project before they started, which gave him a good idea on what to expect AND time to decide where to locate the Air Conditioner. He said watching them work showed that it wasn't their 1st rodeo as they went about removing the old, modifying the duct work and installing the new system. All the installers showed their expertise and the pride they take in their work as; pipes are level and plumb, wiring neat and bundled, and the clean up better than before they arrived. Keith also asked numerous questions while they did their work and to a man, they honestly answered with information that will be helpful for us in the future. (such as; how often to change the filter, what to do at the end of the air conditioning season, etc.)
In our opinion, Furnace Family would be our first choice to get knowledgeable, straight forward information from people who their business.

Keith & Kristi G

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Company Response

Thanks for the amazing review glad we could help and welcome to the Family!!

Rina
Rina
1 review Edmonton, AB
10/10

AC Replacement

My AC stopped working so I called someone to come repair it. They came and told me that it would be cheaper in the long run to replace it but would give me a quote on both repairing and replacing it. 3 weeks later I still hadn't heard anything. I called the Furnace Family who was able to come over right away and accommodate my work hours. Jamie came over and very friendly and informative. He showed me issues with my AC and what should have been installed. He gave me options of different ACs and what he recommended. I got an appointment within days to have the old one removed and a new one installed. Matt and Lannik were very professional and had it all completed within 3 hours. It looks and works so much better. I'm very happy.

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Company Response

Thank you Rina for the amazing review. We are thrilled that Jamie, Matt and crew were helpful and got your new a/c installed. Thank you again for choosing Furnace Family and welcome to the family

NyssaB in St. Albert
NyssaB in St. Albert
1 review St. Albert, AB
10/10

Air conditioner repair

Richard came out to fix a problem with my air conditioner. He was very knowledgeable and quickly diagnosed the problem . He also noticed and fixed a wiring issue with my humidifier that could have caused major problems. My brother used and recommended Family Furnace and I would now also recommend.

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Company Response

Thank you so much for your feedback! So happy Richard could get your A/C up and running !!!

daniellovett4
daniellovett4
1 review Sherwood Park, AB
10/10

Air Conditioning repair and replace

Called Furnace Family to fix a order AC a tech came out and fixed it in s hour. Very knowledgeable and well manered. We were informed it was installed wrongly from the beginning.

We got a few quotes to replace it and again we went with Furnace Family. Great price, good service tech and rely nice installers. They work like a family ! Highly recommend !!!

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Company Response

Thanks for your awesome feedback. Glad we could be of service !! Welcome to the family!

conniekaminsky
conniekaminsky
1 review Sherwood Park, AB
10/10

Air Conditioning

We were very happy with Furnace Family !!! The price was great the service even better and the comfortable nights are worth every penny I am glad I finally installed AC. I put it off and now am sorry I did. The installers were great and really knew their job. I will recommend them to every one. Thanks Furnace Family !!

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Company Response

Thanks for the great review hope you enjoy your new air conditioning... welcome to the family.

Calida in Blackfalds
Calida in Blackfalds
1 review Calmar, AB
10/10

Air Conditioner Purchase & Install

Dave came out on May 24 for our air conditioning quote and gave us options with his recommendations. We did our own homework and basically Dave's recommendations were in line with what we wanted. We booked the install and on May 31, Matt and Iannick came out and did a fantastic job. They cared about the aesthetics of the A/C install outdoors as well as the hookup inside. Extremely professional work. Matt and Iannick both very pleasant and personable to deal with. After they left, Dave the electrician came by to do his bit. Another fantastic employee. Furnace Family's client service is "Above and Beyond". We would recommend this company without hesitation. Very, very happy customers.

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Company Response

Thanks for the amazing review. Hope you enjoy your new AC.

Leila in Toronto
Leila in Toronto
1 review Toronto, ON
10/10

Amazing company!

Fantastic company! It started off with Dave who came in to give us a quote. He was very knowledgeable and very honest and did not try to sell us something we didn't need. His quote beat the other company's quote we got by a good chunk for the same equipment. Not even a week later we had the installers at our house. Ross, Ryan and a third guy (sorry, forgot his name) were AMAZING! SUPER friendly and polite and they always had a smile on their face. They spent most of the day installing a hot water tank, furnace and AC and they did a fantastic job from start to finish. They left everything clean and neat after they left. The whole experience was awesome and we have no complaints whatsoever...HIGHLY recommend this company.

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Company Response

Thanks for the amazing review if you need anything else don't hesitate to call us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s newest Lennox Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.