Man With A Wrench

Hi There,

Thank you for choosing man with a wrench with your appliance repair, would like to know more about what happened to your dishwasher and please call us at 1-888-454-4840. Or you may send us your contact details for us to give you a call.

Let me tell you a little bit about how our company works:

The initial service call is $99 plus HST for Electric appliances and $120 plus HST for Gas appliances, this entails a technician's arrival, a complete diagnosis of the problem and a repair quote.
If you choose to proceed with the repair, you only pay the quoted repair price and if not, only the service call fee. Never both.

We have the following times available for an appointment:

IF TODAY call us directly to book 1-888-454-4840

_____ : between 8am-2pm or between 12pm-6pm and the tech will call on the way

Because our appointments are on a first come first serve basis, please let us know what time works for you at your earliest convenience, so that we can solidify your appointment time and date.

If any of the times mentioned above work for you, please reply to this email with the following information:

1. Date and Time slot requested (for us to confirm)
2. Full first and last name
3. Full address and parking info. (unit number, postal code/ buzzer if applicable).
4. Best phone number you can be reached at by call and text
5. Email address for the booking confirmation, part updates and the copy of the invoice
6. Model and Serial # located ________ (if you have it) is it a gas or electric appliance?
7. Will you be the one meeting the tech and able to make repair and payment decisions onsite?
8. How did you hear about us?

***Please note that the booking is not confirmed until we reply with the confirmation as the slot may no longer be open and we may have to offer the next available.

If you have any questions or concerns, feel free to give us a call or reply to this email.

hello dear customer,

We are very sorry if this is something that we may have done.

Please allow us to investigate this matter as it is very unlikely something like this happens because we have a policy to look over all previous days jobs and ensure that they were tended to. if the job is not on the schedule it is possible that we can miss it, however please help us find out the reason behind this occurrence.

we cannot locate any calls/jobs in our system that fit this situation.

We take it very seriously and have virtually ZERO no show appointments because of our quality control.

if you can help us by providing your details for the booking we can figure out what could have happened and put appropriate solutions in place to prevent the matter from occurring again.

our customers are extremely important to us and we work diligently to ensure good service and communication.

we always stand by and provide our customers with solutions, even in cases where we may have made a mistake. In such cases we provide our customers with a free service call to help with the situation and ease the financial burden.

we hope we are able to connect and help with the further resolution of this matter or help provide a free service call for next time so that you may allow us to show you that this is not how we do business.

thank you and have a wonderful day. we really hope your dishwasher issue has been resolved to your liking.

The Man With a Wrench Team

Thank you very much for your review K Barron

our team is currently undergoing training of new staff and this may have been causing some delays in the the last few weeks in regards to reaching "the right person". however I can assure you this is a temporary hurdle and we will make sure that reaching the right person will be an easy task.

your feedback is very appreciated and valuable.

we will continue to strive and provide a strong solid service and we thank you for choosing us.

Have a great day,
The Man With a Wrench team

Thank you for your kind words Pamela!

Josh thanks you as well and is delighted to hear her has done a good job.

we are always here if you need us!

Thank you Cathy for sharing your experience with our company.

We take pride in our customer service and your words help us guage exactly how we are doing. We will continue to do our best to deliver this kind of service again and again and don't hesitate if you need any assistance. We are always here.

thank you and have a wonderful day!

Thank you for sharing your experience Bessie.

We are happy that we were able to deliver the service quickly despite there still being shortages of parts. We are happy to have served you well and are always here if you need us.

have a wonderful day

Thank you for taking the time to leave a review about your experience with us. We really appreciate it as it helps our company grow and continue to deliver such a service to more people.

We hope that Roman's advice will allow your dishwasher to remain working until the end of its life.

should you need any help you know how to reach us.

thank you and have a wonderful day

Thank you for sharing Mary!

You have been a pleasure to work with and hope that we can continue to assist you in the future.

We try to save as much time as possible for all of our customers and do our absolute best to ensure it is delivered consistently. We try cinomplete the appointment itself efficiently and punctually as well and the process of getting parts and returning to install them.

Thank you for choosing us.

have a wonderful day

Thank you for your review Harshdeep!

we let the plumbing team know and they are happy to hear and thankful for your review. we appreciate you taking the time to write.

have a wonderful day!