Capital Appliance Repair

Appliance Repair
Ottawa ON K2P 2N2
Write a Review
Write a Review
Website
HomeStars
Appliance Repair
Capital Appliance Repair
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Capital Appliance Repair

Average customer rating:
9.4 10 (66 reviews)

Sort by

lbunbury in Komoka
lbunbury in Komoka
1 review Ottawa, ON
8/10

Goid service, bad refund policy

My GE profile fridge stopped working and I called CAR to come out and have a look. They sent out Arthur within an hour of my call. He was pleasant and got right to work assessing the problem. He advised that we would need a new inverter and then ordered the part which arrived the following day. He then returned to install the part and we paid the remainder of the $935 bill on our visa. Unfortunately, the new part did not fix the problem and Arthur returned the following day to remove the part as he suggested the fridge was not worth fixing because the compressor was bad. He said that a refund would be issued - by cheque - from the Toronto office. I had to call CAR the next day to request an updated invoice showing the refund which they say may take a week. So, in the end I was only billed for the initial service call ($67.80) which is fair but I am not happy having to wait for a refund by cheque rather than just refunding this large amount to my visa because I will have to pay my visa before the cheque arrives. I’d still highly recommend CAR as they have fast service and Arthur was a joy to work with. Had they refunded to my Visa I would have given them five stars...

Was this review helpful? Yes No
Company Response

Hello,
Thank you for your review and for choosing our company!
We sincerely apologize for the inconvenience you experienced due to our refund policy, and will consider your comment for future improvements.
Regards, Capital Appliance Repair team

Brian and Nancy in Ottawa
Brian and Nancy in Ottawa
1 review Ottawa, ON
10/10

Repair to KitchenAid fridge

Fridge was not cooling. Artur of Capital Appliance Repair quickly determined problem and provided exact estimate of cost. He did the work professionally and had the replacement part on hand. He was friendly and very helpful, explaining everything as he worked on the fridge.
We highly recommend his company and their technician.

Was this review helpful? Yes No
Company Response

Hello Brian and Nancy,
Thank you very much, we appreciate your feedback!
It was a pleasure to assist you with your fridge.
If you require anything else in the future, we're just a phone call away!
Regards, Capital Appliance Repair team

Amarylus in Ottawa
Amarylus in Ottawa
1 review Ottawa, ON
10/10

Great experience for LG washer repair

Great experience, the technician came with the part needed as I mentioned the error code and model of the washer in my email. Very courteous, prompt and knowledgeable. I would definitely recommend Capital Appliance Repair them and use them again. My only regret was not getting the technicians name to thank him personally.

Was this review helpful? Yes No
Company Response

Hello Amarylus,
Thank you for your review!
It was a pleasure to assist you with your washer, and we look forward to serving you again in the future!
Regards, Capital Appliance Repair team

Private User
Private User
Private User reviews Ottawa, ON
10/10

Refrigerator Repair

The handle on our refrigerator broke and Capital Appliance was able to find a new part, install it quickly and efficiently. Great professional service. I would recommend them for any appliance repairs.

Dan W

Was this review helpful? Yes No
Company Response

Hello Dan,
Thank you for your support!
If you require anything in the future, we're just a phone call away!
Regards, Capital Appliance Repair team

Mary in Ottawa
Mary in Ottawa
2 reviews Ottawa, ON
10/10

Repair washer

My washer stopped filled with soggy sheets on a Saturday morning. It was fixed and the repairs explained by Yuri within 2 hours of my call. Yuri also took the time to discuss repair and replacement options for both my washer and dryer.

Was this review helpful? Yes No
Company Response

Hi Mary, thank you for leaving your review. Our experienced team is always glad to repair your appliance issues & also provide more recommendations on how to prevent any damages in the future. Feel free to contact us anytime! Regards,CAPITAL APPLIANCE REPAIR

Barry in Ottawa
Barry in Ottawa
0 reviews Ottawa, ON
10/10

Fridge Repair

My fridge stopped working and I had trouble finding a company who would respond quickly. I called Capital Appliance who said someone would come around 4:00Pm. The repair man actually arrived early and tried to fix the fridge. He said it was an old fridge and the repair might not work, and if it still did not cool within 24 hours to phone Capital and they would refund the cost of the starting relay they installed. The next morning the fridge was still not cooling so I phoned Capital why said they would immediately refund the cost of the part. Sure enough, a couple of days later I had a cheque for $129.00. Great service.

Was this review helpful? Yes No
Company Response

Hi Barry, Thank you for leaving the review. We appreciate your feedback and very glad to hear you are satisfied with our service. Good luck with your fridge! Regards, Capital Appliance Repair

Karen in Ottawa
Karen in Ottawa
1 review Ottawa, ON
10/10

Dryer repair

I called Capital Appliance Repair based on the number of good reviews online, and was happy with their service. They sent a technician within 24 hours of my call, and he arrived within the 2 hour window I was told to expect him.
He diagnosed the problem as being a blown fuse, and gave me the cost estimate before starting. He was efficient and pleasant to deal with. He also showed me that the dryer was working before he left.
I would not hesitate to use this company again, and would be happy to refer them to others.

Was this review helpful? Yes No
Company Response

HI Karen,

Thank you for leaving a review, choosing our company and future referrals. In case you have any troubles with your appliances in the future, we are always there for you. Regards, Capital Appliance Repair team

Private User
Private User
Private User reviews Ottawa, ON
7/10

Washer pump replacement

Our 8yr old LG washer was no longer draining water. I called Capital on a Sunday evening and they sent a tech the next morning --- for an assessment and quote.

Yuri showed up on time, was very curteous, diagnosed the problem within minutes (dead drain pump), had the part on hand, and did a a great job installing, testing and cleaning up afterwards.

However, I was quite surprised at how expensive the job ended up being. We had to get the washer fixed so I did not challenge the quote --- but I find $380 (with tax) is quite expensive for such a basic part and the whole job (including the assessment) taking less than an hour. The drain pump itself came up to $150... Perhaps $50 to $75 (going price) but $150 seems very high. Plus another $185 for less than an hour service.

I shared my experience with Capital but did not hear back. But price aside, the repair service and timeliness was great.

Was this review helpful? Yes No
Company Response

Hello,
Thank you for your review and for choosing our company!
We are sorry to hear that you are less than satisfied with our service, and will consider your comment for future improvements.
Regards, Capital Appliance Repair team

GM in Ottawa
GM in Ottawa
1 review Ottawa, ON
10/10

Washer

I called Capital and got same day visit. Parts needed for the repair was ordered and job Copmlited the next day. The Russian repair man; I forgot his name was very kind and very professional.

Was this review helpful? Yes No
Company Response

Hello! Thank you very much for reviewing us. Please do not hesitate to contact us anytime if needed in the future!
We wish you all the best!
Capital Appliance Repair

Ottawa South
Ottawa South
3 reviews Ottawa, ON
10/10

Dishwasher Installation

Friendly and competent technician installed a brand new dishwasher, taking care of both the electrical and plumbing needs... He kept the workspace clean at all times... Great job... Highly recommend them...

Was this review helpful? Yes No
Company Response

Hello. Thank you for leaving your review and for choosing our company. We truly care so that our customers stay happy with our service. We hope to work with you in the future. Good luck with your appliances!Regards, Capital appliance repair.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capital Appliance Repair

Capital Appliance Repair offers same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Gloucester and the surrounding area.
We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines (including Condo Appliances).
Call (613) 454-1577 to speak with an expert!

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.