My GE profile fridge stopped working and I called CAR to come out and have a look. They sent out Arthur within an hour of my call. He was pleasant and got right to work assessing the problem. He advised that we would need a new inverter and then ordered the part which arrived the following day. He then returned to install the part and we paid the remainder of the $935 bill on our visa. Unfortunately, the new part did not fix the problem and Arthur returned the following day to remove the part as he suggested the fridge was not worth fixing because the compressor was bad. He said that a refund would be issued - by cheque - from the Toronto office. I had to call CAR the next day to request an updated invoice showing the refund which they say may take a week. So, in the end I was only billed for the initial service call ($67.80) which is fair but I am not happy having to wait for a refund by cheque rather than just refunding this large amount to my visa because I will have to pay my visa before the cheque arrives. I’d still highly recommend CAR as they have fast service and Arthur was a joy to work with. Had they refunded to my Visa I would have given them five stars...
- Company Response
Thank you for your review and for choosing our company!
We sincerely apologize for the inconvenience you experienced due to our refund policy, and will consider your comment for future improvements.
Regards, Capital Appliance Repair team