Capital Appliance Repair

Appliance Repair
Ottawa ON K2P 2N2
Write a Review
Write a Review
Website
HomeStars  >  Appliance Repair in Ottawa  >  Capital Appliance Repair
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Capital Appliance Repair

Average customer rating:
9.4 10 (57 reviews)

Sort by

Ottawa South
Ottawa South
3 reviews Ottawa, ON
10/10

Dishwasher Installation

Friendly and competent technician installed a brand new dishwasher, taking care of both the electrical and plumbing needs... He kept the workspace clean at all times... Great job... Highly recommend them...

Was this review helpful?
Company Response

Hello. Thank you for leaving your review and for choosing our company. We truly care so that our customers stay happy with our service. We hope to work with you in the future. Good luck with your appliances!Regards, Capital appliance repair.

Jessica M in Ottawa
Jessica M in Ottawa
1 review Ottawa, ON
10/10

Almost immediate dishwasher repair

I called to inquire about a broken part on my dishwasher. In under 24 hours, the part was ordered and replaced. The technician was friendly, professional and accommodating about time constraints. I would definitely call this company again. Thank you!

Was this review helpful?
Company Response

Hi Jessica,
Than you for your review. We always try to improve our efficiency and have your appliances ready to work as soon as possible. Thank you for choosing us. Regards, capital appliance repair.

Shelley in Toronto
Shelley in Toronto
1 review Clarence Creek, ON
9/10

Washer repair

Needed to have an older washer and dryer repaired. They came within 24 hours to do the assessment and give a quote. They returned within 24 hours of receiving parts to do the repair. Polite and courteous with not surprises.

Was this review helpful?
Company Response

Hi Shelley, Thank you for leaving your review. Your satisfaction is our top priority. Feel free to contact us if you have any trouble with your appliances in the future. Regards, Capital Appliance Team.

Happy customer in Ottawa
Happy customer in Ottawa
1 review Ottawa, ON
10/10

Fridge repair

Our 15 year old fridge stopped working.... we weren't sure if it was worth it to repair, but we called Capital Appliance Repair. Service was fast and professional both on the reception side and from our service technician Ilya. Thanks we are happy we called Capital !

Was this review helpful?
Company Response

Hi! Thank you for leaving the review and for choosing our company. We will be happy to help you with your appliances in the future. Regards, Capital Appliance Team.

KB_44 in Ottawa
KB_44 in Ottawa
1 review Ottawa, ON
10/10

Timely fix of washing machine

The technician fixed the problem with the washing machine in relatively short period of time. The technician provided a clear explanation of the charges, what he was going to be doing & the final results. I also appreciated that he called a few minutes before his arrival. He was also thoughtful enough to remove his boots upon entering.

Was this review helpful?
Company Response

Hello, Thank you for your review! Our team is dedicated to provide excellent service. We are glad that your machine was fixed fast and we wish you good luck with all of your appliances.
Regards, Capital Appliance Repair team

Wladyslaw in Ottawa
Wladyslaw in Ottawa
2 reviews Ottawa, ON
10/10

Dishwasher repair

We have a 5 year old Kenmore elite dishwasher that is made by Bosch. Roughly a month ago it started making grinding noises. After checking the drainage, the filter system, and cleaning the unit, the noises continued. Contacted Capital Appliance Repair and a diagnostic was scheduled for the next day. The diagnostic determined that the circulation pump failed and since the cost of the part along with labour was less than replacing the unit with a similar new model, we opted for repair. It took two attempts to fix as the fresh out of the box part they received from their supplier before Easter weekend was faulty. Another replacement part was available right after the Easter weekend and that pump worked. The techs were prompt, courteous, attentive and professional. I have no hesitation about recommending this company.

Was this review helpful?
Company Response

Hi Wladyslaw,

Thank you for choosing us. We are glad to hear about the fast and efficient service. We always strike to provide the most professional service in all aspects.
Regards, customer service team

Private User
Private User
1 review Ottawa, ON
10/10

Checked out our dishwasher and fridge.

Great meeting the tech today. He was pleasant, knowledgeable and completed what we asked of him on our dishwasher and fridge. Thank you for your prompt and efficient service. You will be our go-to company from now on.

Was this review helpful?
Company Response

Hello,

Thank you for your review. We appreciate your comments, customer satisfaction is our main priority. Thank you for choosing us!
Regards, customer service team!

Rhonda in Nepean
Rhonda in Nepean
1 review Ottawa, ON
8/10

Repair of dishwasher door

This was meant to be just the repair of the mechanism inside my dishwasher door (i.e., what keeps the heavy door from slamming open all the way, this involves internal ropes and exterior spring hinges). The technician did this repair well and very quickly; however, because he had to pull the dishwasher completely out of its integrated setting, it compromised the copper waterline hookup, necessitating a replacement of that line with a more appropriate flexible mesh hose instead. Luckily he had this part on hand, and he definitely had to do a lot more work to replace that hose (as it was buried behind a corner cupboard, etc.). I appreciated very much that he went to all the trouble to replace the leaking copper hose with the new one, because if I had to call a plumber to do that it would’ve cost me a lot more money.

My one reservation (and the reason I am rating the company, not the tech, 4 stars instead of 5) would be the way in which my service call was originally handled. I made sure I was home for a first technician to show up, only to realize that he was really only there to get half the money for the repair up front and order the parts. He told me the parts would be in within “two days” and that I would be called to schedule the actual repair appointment. After more than a week went by, I emailed the company and made the second appointment myself for the following week. I feel I could have skipped the first appointment and simply given them the requisite money and parts info over the phone, or at the very least they should have told me that the first appointment was only a look-see/pay up front to order parts. I have no issue with paying money up front and their needing to order parts in, just with their lack of communication of this to me.

Was this review helpful?
Company Response

Hi Rhonda,

We appreciate every review as customer satisfaction is important to us. We aim to be professional, honest, and efficient with every dishwasher and appliance repair we do. We are sorry to hear about the miscommunication and will definitely improve the communication part of our service.
Regards, customer service team

Nick34 in Ottawa
Nick34 in Ottawa
1 review Ottawa, ON
10/10

Washing machine diagnostic

Great service!! Knowledgeable staff! I booked an appointment on Friday afternoon for the following day! I found this very convenient.. I would recommend this company to family and friends.
Thank you

Was this review helpful?
Company Response

Thank you for the great review, we appreciate hearing back from our customers. We are happy to hear you received excellent, timely service that was helpful and knowledgeable. Whenever you need an appliance repair, we would love to work with you again. Customer service team

Private User
Private User
1 review Toronto, ON
10/10

Fridge repair

My fridge wasn't working, freezer and cooler. I came home 3 days later and it was working again. The technician that came knew what was wrong immediately. He told me and showed me the signs to look for. He was efficient, friendly and knew what he was about. Great service.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Nick,

Thank you do much for your review. Our technicians strike to provide the most effective service to our clients. Thank you for choosing us. Regards, Capital Appliance Repair team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capital Appliance Repair

Capital Appliance Repair offers same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Gloucester and the surrounding area.
We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines (including Condo Appliances).
Call (613) 454-1577 to speak with an expert!

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.