Northern Windows And Doors

Windows & Doors Installation & Service
Edmonton AB T6E 5B2
Write a Review
Write a Review
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

80%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Northern Windows And Doors

Average customer rating:
9.5 10 (35 reviews)

Sort by

Darrel
Darrel
0 reviews Edmonton, AB
3/10

Windows replacement

Windows were replaced but left the bottom not caulked. This was approximately five years ago now. I phoned and complained but nothing has been done. You can look right up the crack in every window. Risk of bugs or rodents climbing up and nesting I would think. Probably heat loss and moisture getting in also. Im glad I found this site to complain and for others to see

Approximate cost of services:
$10,000.00
Was this review helpful?
Ashley in Vancouver
Ashley in Vancouver
0 reviews Edmonton, AB
0/10

Door Install from HELL

Customer service was absolutely terrible. The initial fee quote was provided by someone using very obvious sales tactics but they said the door could be installed within 6 weeks and had a reasonable price so I signed a contract a few days later. This contract now had a longer window of 6-7 weeks, signed Sept 7th. The next email was October 6th to confirm colour code for exterior. I heard no updates from them for 20 days until I reached out on Oct 26th and did not get a response until Oct 28th after I already sent a second email. They said the door would be finished by Nov 15th because of delays and we can book install after that date. I replied asking to book date now so I can inform my employer. I did not get a reasons back until Nov 3rd after sending the email a second time. We booked install for Nov 13 and they would email me middle of that week to confirm the time. No email by November 10th so I sent another email and we booked a time. Install was done mostly without issues however the installer damaged one side of the (very cheap) weather stripping which my partner noticed and requested immediate replacement. He did this, and the next evening I noticed some air leakage near the bottom right of the frame. I inspected and noted that the new strip was ripped at the bottom, as was the left side. I sent them yet another email and had already escalated a complaint to better business bureau. They came again to replace the weatherstripping and the issue is unchanged. After doing my own research I will be buying the appropriate supplies to hopefully fix the air leak once and for all that THIS COMPANY LEFT IN MY DOOR AFTER RETURNING TWICE TO "FIX"

Waiting at long as we did and having false time lines provided at the start, lack of communication, and damage to the door (as there is also two very small dents on the bottom inside) is not acceptable and I would never recommend this company to anyone.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Ashley,
We wanted to reach out to you and apologize for the experience you had. We're usually known for our exceptional customer service and we regret that we didn't live up to those expectations here.
We are 100% committed to correcting our mistakes, therefore after the job was completed, due to the delay in production and installation, you were offered a discount. After the installation and the initial service, we sent our supervisor to inspect the door and complete the service to ensure the quality of installation and that you were happy.
We've tried to meet your expectations and did everything we could to resolve the issue. If you're open to discussing this further, please call us at 780-468-4899 and we'd greatly appreciate the opportunity to make things right and work toward earning back your business.

Marie in Morinville
Marie in Morinville
0 reviews Morinville, AB
10/10

Beautiful job!! Window installation

We went with this company to install 2 large windows in our living room. The service was great from start to finish. They took the time to listen to any questions or concerns and completed the job beautifully. They were meticulous and ensured that the windows were installed to code. Now we have beautiful windows, without a trace of dust left behind!! Thank you Northern Windows, we are so happy with the hard work you put into the project!!!

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Thank you very much Marie for your kind words and for taking the time to share your experience with us! Our team really enjoyed working on your renovation project! And to hear that you are happy with the product and the service, it means a lot to us. We will be happy to work with you again in the future!

Deanne in Grande Prairie
Deanne in Grande Prairie
1 review Grande Prairie, AB
10/10

Entire house replacement of windows and doors

Our daughter’s rooms were so freezing cold in the winter, you could almost see your breath! We had space heaters going continuously just to stay warm. When Ilya and his crew removed the old windows, they immediately saw the problem which was an error by the original house builders. They were able to fix the problem and we are so excited to enjoy a much cozier winter without the constant drone of heaters going.
I am thrilled with my fancy new door and am loving the additional natural light it provides.
The installers were efficient and clean, putting in some long days, even in a heat wave.

Approximate cost of services:
$21,000.00
Was this review helpful?
Company Response

Thank you so much Deanne for taking the time to leave us an excellent rating! Our team really enjoyed working on your renovation project and we are so delighted that you love your new windows and the fancy new door! We will be happy to assist you in the future!

Mark Reaume
Mark Reaume
0 reviews Grande Prairie, AB
10/10

new front door, windows and patio doors

Just ordered 4 new windows. My wife and I were very happy with the results of are order last year. The installers did a great job and they are very professional. I recommend them to anyone that mentions they are getting new windows. Thank you for your hardwork.
Mark

Approximate cost of services:
$18,000.00
Was this review helpful?
Debbie
Debbie
0 reviews Spruce Grove, AB
10/10

All of my windows and doors were replaced. Very pleasant, professional installers did a wonderful job! Great experience. I would absolutely recommend this company.

This company was very knowledgeable about their products and spent a lot of time with me to chose the perfect windows and doors for my home. The installers were professional, organized and cleaned up everything when they were done. It was a great overall experience. I would recommend Northern Windows to anyone needing windows or doors.

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Good Afternoon Debbie,
It was our pleasure to work with you on your windows & doors project.
Thank you for allowing us to be guests in your home.
We appreciate and value your business.

Hoon in Edmonton
Hoon in Edmonton
1 review Edmonton, AB
10/10

3 projects

I am a repeated customer with Northern Windows and are working with them for my next four properties. I am very happy with the qualities of the products and services provided.

Approximate cost of services:
$80,000.00
Was this review helpful?
Terry R.
Terry R.
2 reviews Edmonton, AB
10/10

2 door replacement plus 2 windows

the work and professional installation is outstanding I'm very happy with the price and workmanship with ALL there installations

Approximate cost of services:
$5,200.00
Was this review helpful?
Company Response

It is always a treat to get to work with you and your family, Terry!

Mark in Leduc
Mark in Leduc
1 review Spruce Grove, AB
10/10

Exterior French Door

I would highly recommend Northern Windows and Doors. After calling 5 different companies they were the only ones that provided a solution to our unique problem of needing custom 28" venting french doors. I'm rarely impressed and often disappointed when I pay for professional service. That was not the case with Northern Windows and Doors. They met and far exceeded my expectations. We will certainly be using them again in the future.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Mark, it was our pleasure to help you out with your project! We cannot wait to work with you on your next reno!

Private User
Private User
Private User reviews Darwell, AB
10/10

Windows & patio doors

Fantastic workmanship and great guys!! They installed quickly and efficiently. Metal frame trim added a beautiful look to our log home. I highly recommend Northern Windows & Doors and will use them on our next project
Thank you!

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

We are so glad to hear that you love your custom windows! We are so grateful that you chose us to help renovate your beautiful and amazing log home! We look forward to working with you again in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northern Windows And Doors

With over 15 years experience, Northern Windows and Doors is a family company based in Edmonton. We service Edmonton and surrounding areas. We install custom doors and windows and specialize in shaped windows. We provide high quality Canadian-made windows and doors. With our quality craftsmanship and professional tailor-made service why ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Windows & Doors Installation & Service pros in Edmonton?