Be careful with using this company. I had a dishwasher leak. They came out and quoted me $400 for the fix. They did the work. Next time the dishwasher was used it leaked in the same way again, damaging the ceiling on the floor below, etc. It wasn't fixed for the $400 I paid. When I informed them, they acted like the issue was my fault, and refused to provide a refund. Told me the solution is to pay them another $800 for them to try out another fix...
- Company Response
Thank you for taking the time and leaving us a feedback, our company replaced an inlet valve that was busted at the time of the initial repair (2 months ago). You called us yesterday June 28, 2018 we have sent you a technician (no charge) to find that you have a different issue with the sump and circulation motor.
We sent you an estimate for the new repair and received a call from you today asking for a refund for the first repair. Our company offered to deduct the amount of the first invoice from the new estimate out of our good will and you replied that you are going to buy a new dishwasher.
Please understand we can’t warranty the entire dishwasher, we only warranty our work that was done for parts and labor. It is not fair and not possible to issue a refund on a repair that was done 2 months ago for a whole different issue.
Thank you for understanding,
Same Day Appliance Repair Team