We had a basement flood and our insurance company referred the project to On Side. We did not have a lot of damage and overall it was a small job.
The emergency response service was fast, efficient and done well. The final job also turned out well. However, the small project took over three months to complete and only after having to call and push things along repeatedly. We had a number of appoints changed or cancelled and received contradictory information as to the reason for delays every time we spoke with a different staff member.
I have no hesitations about recommending them for emergency response situations but I would recommend looking elsewhere for the repair/restoration work.
- Company Response
Hello Tony, thank you for sharing your experience with us. We would like to look into your experience further. Can you please provide us with a job number or your address so that we can connect with the branch and team that served you? You can contact us directly at firstname.lastname@example.org