A shared client has an insurance claim at her property post fire. The client is so exacerbated with the project manager from On Side and the poor workmanship of the contractor they hired, that the client has me now acting on her behalf.
These comments only have to do with a second floor deck that was not laid properly.
I have personally witnessed the project manager dismiss and patronize the homeowner. The client is caught in an endless wheel of buck-passing.
I have never been witness to such poor customer service as she is receiving from On Side.
The workmanship was so poor that it needs to be replaced. The project manager, nor the contractor he hired, would not provide samples of the decking that needs replacing despite asking her to choose a colour. The project manager cited 'not being a retailer' of the product as his reasoning for not providing. (I was able to source and have samples mailed to the client in under 3 minutes.).
On Side has aligned themselves with a "contractor" who initially installed the decking. Said contractor did not install the product properly, as was determined by the manufacturer. Neither party will take any satisfactory action to resolve the poor workmanship.
I firmly believe that the way one does anything is the way they do everything. Heed this warning and NEVER use On Side.
- Company Response
Hello. We are forwarding this on to our Quality Assurance team for review. Can you please share additional details via email to email@example.com so this can be investigated properly. Details including address where the work is being completed would be helpful to view the job file and history. Sincerely, On Side Restoration.