The Restorators Water Damage Restoration

Fire & Water Damage Restoration
Toronto ON M5E 2A3
Write a Review
Write a Review
Website
HomeStars
Fire & Water Damage Restoration
The Restorators Water Damage Restoration
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Restorators Water Damage Restoration

Average customer rating:
9.7 10 (30 reviews)

Sort by

Rick in the West End
Rick in the West End
6 reviews Whitby, ON
10/10

Restore Basement after Flood

Our newly finished basement flooded - water was coming up between the recently installed new flooring!

We were a bit at a loss at where to even start so I started looking to a service to help. I’m so glad I found the Restorators! Mark and his team arrived within about an hour after my call and assessed the damage. I’m so glad I got a professional opinion because it was much worse than I thought it was! Mark explained the entire process and kept us updated throughout!

The end result was amazing, Mark and his team restored the basement going above and beyond on many occasions to ensure it was perfect!

I can’t say enough about this company or the team that helped us! I’d have them back in a heartbeat!

Was this review helpful?
Company Response

Thank you for your great feedback.
The Restorators Team

Private User
Private User
3 reviews Toronto, ON
10/10

Odor removal

An odor was left behind by our tenants, so we reached out to the Restorators. Mark responded promptly to investigate and propose a solution. We needed the problem addressed promptly because we had new tenants lined up. Mark was able to deliver on time and most importantly, remove the odor successfully.

Was this review helpful?
Geoff in Milton
Geoff in Milton
1 review Milton, ON
10/10

Asbestos testing

Big thanks to Mark for making the effort to come to the work site on the same-day and take samples for asbestos testing. He did a great job explaining the process and making recommendations.

He was able to guide me through which materials specific to my site needed tested and I got the results back within 24 hours.

Lucky for us, the results came back negative and we can continue the demo now having peace of mind knowing that the work environment is safe.

I would highly recommend their service if you are unsure about any materials you are working with in a work space.

"Better safe than sorry" as the old adage goes.

Was this review helpful?
Company Response

Thank you for your great feedback
The Restorators Team

Benjamin in Toronto
Benjamin in Toronto
3 reviews Toronto, ON
10/10

Water leak on exterior wall

I had humidity bubbles on the drywall indoors of an exterior wall. Mark was very responsive and offers an all-in solution as opposed to a lot of other contractors. He was able to open up the wall and diagnose what was wrong as well as make recommendations as to how to proceed and what upgrades could be done while the wall was opened. Always very responsive and keeping me in the loop of the evolution. I highly recommend Mark and his team.

Was this review helpful?
Company Response

Thank you for your great feedback.
The Restorators Team

Don’t do it  in Bradford
Don’t do it in Bradford
0 reviews Bradford West Gwillimbury, ON
10/10

Eh To Zed Preschool Canada Bradford Campus

They took care of business in such a professional manner and executed this large project without safely and correctly.
Thank you! We could not be happier with the services that was competed on schedule.

Was this review helpful?
Company Response

Thank you for your great feedback.

The Restorators Team

Steve in Toronto
Steve in Toronto
1 review Toronto, ON
10/10

Water damage repair and renovation

We had a dishwasher flood which caused fairly extensive damage to our main floor kitchen, hardwood floors throughout the main floor, and into our finished basement as well.

Mark and his crew were extremely quick to respond to our posting and quickly dealt with the emergency work to eliminate and prevent further damage and mould etc.

We really appreciated Mark’s support as we worked with the insurance company on the claim for the damage so we could focus on the needed renovations. Mark worked directly with the insurance company/adjuster and fought on our behalf to ensure we got a fair settlement. With his help we got a settlement that was triple what was initially quoted by the insurance co.

We retained the Restorators for the renovations as well and we couldn’t have been happier with the result. Mark and his crew were professional and did a great job replacing our floor with new engineered hardwood, installing pot lights (including scraping the awful popcorn ceiling), all new trim and base boards, painting as well as some supplementary work like installing a new, more modern stone facade on our fireplace, among some other things.

All throughout the renovations Mark offered his input and advice where he could - but never in a pressuring way - which we appreciated, and we felt that the cost for the work his team did was very fair and we were very happy with the end result!

Was this review helpful?
Company Response

Thank you for your great feedback.
The Restorators Team.

Paul in Whitby
Paul in Whitby
1 review Whitby, ON
10/10

Basement Waterproofing

We were planning on doing a simple update to our basement by taking out some awkward closets and put in new flooring. However, in the spring and fall we would get some water in our basement, nothing major but enough to soak the carpet. So, we decided to open up the walls and try and see why. We found all the studs to be rotten and moldy and the insulation was damp. This had obviously been building up over years.

I reached out to a few companies for quotes, the range of prices and solutions was huge. When Mark came to quote provided a solution that worked within our budget but he assured would solve our problem. Other companies only provided options that I believe would have been overkill.

In the end Mark and his team did internal waterproofing and replaced windows that were at grade level and seemed to be part of the problem. His team worked hard to complete the project in a timely manner and we are really happy with the work. We had some big rain storms the other week and everything stayed dry!

Was this review helpful?
Company Response

Thank you for your great feedback.
The Restorators Team

Peter in Toronto
Peter in Toronto
3 reviews Toronto, ON
10/10

Lead paint abatement

We had some damage done to a shared wall during neighbour's renovations when they didn't secure their roof rebuild and water came in, causing bubbling and cracking of paint. Needed to have the damaged paint removed safely as it was tested and found to contain lead. A fellow named Mark came with his crew and covered the floor and various surfaces with plastic and sealed off doorways to allow a negative air pressure fan to contain the dust and allow it to vent outside. It was tricky as we still needed to stay in the house during the work and we were able to work around it. They gave great advice about how long to stay out of the affected area until the scrubbers have cleaned the air well enough and did a great job afterwards with the cleanup! They even found a bit of mold under some trimming and baseboards that were removed and applied some anti-mold materials to those areas as well. I was able to call and email them with questions during the work which happened over 3 days and they were always very friendly and informative! Thanks for the great work!

Was this review helpful?
Company Response

Thank you for your great feedback.
The Restorators Team

Katald
Katald
1 review Toronto, ON
10/10

Boiler and Asbestos

We were referred to Mark as we needed a large old boiler removed along with some asbestos piping. Mark’s pricing was fair and service was very prompt. I would highly recommended his services.

Was this review helpful?
Company Response

Thank you for your great feedback.
The Restorators Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Mold remediation job

Mark was very responsive and able to diagnose and address our mold issue extremely quickly - including rebuilding the affected areas. He was always great to deal with and worked really hard to meet our tight timeline. All of his team were great guys as well. Mark was terrific in helping us with the paperwork around our insurance claim also. Mark knows what he is doing and the work looks fantastic.

Was this review helpful?
Company Response

Thank you for your great feedback!

The Restorators team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Restorators Water Damage Restoration

Specialties
24 Hours Emergency Water / Flood damage Clean Up restoration / Flooded Basement From Sewage Backup in Toronto and surrounding greater Toronto area.

We also are specialized in: Fire Damage, Black Mold Removal, Asbestos Abatement Removal, Odor Removal, Bed Bug Removal, Smoke Damage, Emergency Board Up Services, Applied Structural Drying, Wind and Hail Damage, Emergency Roof Repair, Sewage Remediation, Trauma Cleanup, Content Restoration, Inspection Services

For Cleaning Services we provide: Carpet Cleaning, Gutter Cleaning, Upholstery Cleaning, Tile and Grout Cleaning, Mobile Auto Detailing, Window Cleaning, Area Rug Cleaning, Power Washing

For Renovation Contractor Services And Installation we provide: Hardwood Supply and Install, Laminate Supply and Install, Tiles Supply and Install, Carpet Supply and Install, Gutter Supply and Install Aluminum Works, General Contracting Services, Basement Renovation, Siding Supply and Install, Kitchen Remodel Design, Painting Services, Handyman Services, Bath Remodel

History
Established in 1993.

The Restorators Inc started in 1993 restoring water damage loss and fire damage cleaning. Independently owned and operated for restoration and mitigate losses. We also clean carpet and rugs using only the best in product! Also have full in house teams for all renovation type of jobs, from exterior to interior, look no further and give us a call for a free estimate.

CATEGORIES
Fire & Water Damage Restoration, Asbestos & Lead Removal, Mold Detection & Removal, and Waterproofing
WEBSITE
http://www.therestorators.com/
YEAR ESTABLISHED
1993
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LICENSES
IICRC, Asbestos Abatement 1, 2 and 3, Fire and Water Damage Restoration Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on service provided.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.