The Restorators Water Damage Restoration

Fire & Water Damage Restoration
Toronto ON M5E 2A3
Write a Review
Write a Review
Website
HomeStars
Fire & Water Damage Restoration
The Restorators Water Damage Restoration
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Restorators Water Damage Restoration

Average customer rating:
9.4 10 (14 reviews)

Sort by

Kathy
Kathy
5 reviews Toronto, ON
10/10

Emergency Flood Services & Water Damage Restoration

The Restorators Water Damage Restoration team provided responsive, comprehensive and efficient services following a flood in our finished basement laundry room/kitchen and washroom. Mark immediately responded to our emergency call in the early hours of a Sunday morning and had an experienced technical team and equipment on-site within 60 minutes of the emergency call. Mark and his team quickly and effectively controlled both interior and exterior flooding, and implemented corrective actions to ensure full drying of the affected areas. Once all areas were fully dry, Mark assigned skilled contractors to install insulation, repair damaged drywall and cabinetry, and paint and restore our finished laundry/kitchen and washroom to pre-damage condition. Throughout the restoration service, Mark maintained regular contact with us and visited our home to review the work and ensure our satisfaction with the restoration process and results. The Restorators' Water Damage Restoration service was timely, seamless, customer-focused and of the highest quality standards. Thanks so much to Mark and his team.

Was this review helpful?
Company Response

thank you for your feedback, we are happy that we met and exceeded your expectations.

Gary
Gary
1 review Rockwood, ON
10/10

Basement flood clean up

I am happy to say that our experience with The Restorators was very very positive.

From the time that we found them online and then we had a phone conversation and they explained the advantages to using their emergency response services.

We agree to proceed and they came out the very next day.

Mark, their representative, was very knowledgeable and explained how the whole Insurance claim and payout system works. That was very helpful.

They explained every step of the flood damage assessment and removal process and how they would be working with our insurance company.

Their workers were very polite and hard-working.

They completed the emergency work the same day and dried everything out.

We had good ongoing communication and many helpful phone conversations, with Mark which I so appreciated.

They dealt directly with my insurance company and submitted all the required paperwork.

After the claim was approved for rebuild, they fulfilled all their promises and it proved to be very financially advantageous.

They are individuals and a company of high integrity and service and I would highly recommend them.

Thank you for all your good work and excellent service.

Landlord Gary

Was this review helpful?
Company Response

Thank you Gary, glad we can help.

Nick S.
Nick S.
2 reviews Vaughan, ON
10/10

Water Damage Repair (Walls and Floor)

Water leaked from a heating/cooling unit, under the floor and was absorbed into the wall panels until it was noticed. Mark Mirashi and his crew came to address the damage caused by the leak by the next morning. They quickly assessed the situation and ensured that the wet floors were removed and wet walls were cut away. Fans and dehumidifiers were left to dry the premises and ensured that mold would not grow. The emergency work was completed within two days. At the same time we were dealing with our insurance company. Mark provided sage advice which helped to ensure that the proper scope of work was allowed. Once matters were settled with the insurance company, Mark and his trades returned to the job site to ensure the rebuild was completed before the holiday season began. Very professional and knowledgeable people!! Thank you Mark and crew.

Was this review helpful?
Company Response

Thank you for your good review

Jo
Jo
1 review Toronto, ON
7/10

Basement repair

Bathroom and main room in basement needed to be redone due to water damage. It looks great!

Was this review helpful?
Company Response

thank you for your review.

mc123
mc123
1 review Toronto, ON
8/10

carpet cleaning

Booked on a Friday evening to come Sat morning so was a last minute booking- said they would come in the early AM, but called that morning to say it would be the evening (difficulty with machinery?). Guys that came were very nice and did a decent job. Made payment and sent email asking for confirmation, did not get confirmation, a few weeks later I received an automatic email saying I still had a balance outstanding. I emailed the company again asking to confirm they received my payment- and I have heard nothing since. Could have better customer service.

Was this review helpful?
Company Response

hello,
December holidays is one of our busiest time of the year, we do apologize for the the delay with paper work, alot of our office staff is also on holidays, we are happy you liked the Cleaning and thank you for your business

CH
CH
3 reviews Vaughan, ON
10/10

Mold removal in cold room

They completed the work as promised, meticulously, expertly and on time. They even cleaned up afterwards. Mark was kind enough to help with an unrelated repair once the job was completed. I would highly recommend them for any water or mold issues. They are definitely a professional company. We would not hesitate to call on them in the future.

Was this review helpful?
Company Response

thank you for your feedback, we are happy to know we exceeded your expectations!

ldrew
ldrew
1 review Mississauga, ON
8/10

carpet cleaning

The work was quick, friendly and very satisfactory. The only suggestion I would recommend would be some kind of paperwork upon
receipt of carpets, a business card, etc. just to avoid the feeling I have given four rugs away to perfect strangers never to be seen again.
They missed the promised return date but did come the next day, a bit late, but we got our carpets back in lovely condition and we
were very happy in the end.

Was this review helpful?
Company Response

thank you for your feedback.

Rohit
Rohit
1 review Toronto, ON
10/10

Asbestos vent wrap

2 days before our contractors were set to begin a major renovation in our Etobicoke bungalow, we discovered 2 vents covered in white asbestos wrap. I had one contractor come in to remove the vent, but they broke the wall, expose the vent completely, and decided not to do the job. In a panic, I contacted Mark and he moved things around to get to our job that same night. He was pleasant, knowledgeable and most of all assured us that my wife and children were safe to be in the house after the vents were removed.

The story continued, or so we thought. The next day, during demolition, after we thought all asbestos vents were removed, we discovered another vent which had been closed off and enclosed within the drywall. There was no way to see it until the wall was demolished. After my second heartattack in 2 days, I called Mark again, explained the situation and asked him to come back. He came right away, took the vent out the same day and charged me a fair price for the extra work. Another contractor would surely have seen an opportunity to over charge given my situation.

Mark and his crew were sympathetic and genuine; they have my business and loyalty for life.

Was this review helpful?
Company Response

thank you for your great feedback

Sandy
Sandy
1 review Toronto, ON
10/10

Basement flood

The restorators were amazing very friendly professional my basement got flood and they were there right away very hard workers no complaints they get the job done would recommend to family and friends thanks Mark for all your help!!!

Was this review helpful?
Company Response

thank you for your feedback

rspillas
rspillas
1 review Hamilton, ON
10/10

Water damage

Very quick, professional and efficient.
We had water damage in our house from a damaged supply line. The respirators came in within 12 hours of the flood and dried up most of the damage in a matter of 48 hours which is very quick.
Most importantly they are also extremely knowledgeable on restoration and helped us choose the right contractors.

Was this review helpful?
Company Response

thank you for your feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Restorators Water Damage Restoration

Specialties
24 Hours Emergency Water / Flood damage Clean Up restoration / Flooded Basement From Sewage Backup in Toronto and surrounding greater Toronto area.

We also are specialized in: Fire Damage, Black Mold Removal, Asbestos Abatement Removal, Odor Removal, Bed Bug Removal, Smoke Damage, Emergency Board Up Services, Applied Structural Drying, Wind and Hail Damage, Emergency Roof Repair, Sewage Remediation, Trauma Cleanup, Content Restoration, Inspection Services

For Cleaning Services we provide: Carpet Cleaning, Gutter Cleaning, Upholstery Cleaning, Tile and Grout Cleaning, Mobile Auto Detailing, Window Cleaning, Area Rug Cleaning, Power Washing

For Renovation Contractor Services And Installation we provide: Hardwood Supply and Install, Laminate Supply and Install, Tiles Supply and Install, Carpet Supply and Install, Gutter Supply and Install Aluminum Works, General Contracting Services, Basement Renovation, Siding Supply and Install, Kitchen Remodel Design, Painting Services, Handyman Services, Bath Remodel

History
Established in 1993.

The Restorators Inc started in 1993 restoring water damage loss and fire damage cleaning. Independently owned and operated for restoration and mitigate losses. We also clean carpet and rugs using only the best in product! Also have full in house teams for all renovation type of jobs, from exterior to interior, look no further and give us a call for a free estimate.

CATEGORIES
Fire & Water Damage Restoration, Asbestos & Lead Removal, Carpet & Rug Cleaning & Repairing, and Mold Detection & Removal
WEBSITE
http://www.therestorators.com/
YEAR ESTABLISHED
1993
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LICENSES
IICRC, Asbestos Abatement 1, 2 and 3, Fire and Water Damage Restoration Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on service provided.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.